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  • Posted: Jun 4, 2024
    Deadline: Not specified
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    We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. ...
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    Trade Development Representative

    Mission Statement for the Role:

    Recruit and develop a highly efficient commission-only sales agents team to meet the business objectives of the organisation.

    Overall Responsibility:

    Recruit, engage, activate and generate revenue from commission-only sales agents. Leverage business by activating and improving commission-only agent productivity.

    Financial:

    Responsible for hitting a target of 673 new installations within the first 12 months of joining, by adhering to the prescribed sales process laid by Poa Internet.

    People:

    Responsible for recruiting a team of 59 commission-only sales agents in the first 12 months from the joining date.

    Location:

    • Nairobi East  (Jogoo Road, Umoja, Kayole and its environs)
    • Nairobi West (Kibera, Kawangware, Kinoo  and its environs)

    Key SMART Results for A-Player

    Recruit a team of new sales agents within the first 12 months from date of joining, target breakdown as follows: 

    • First 3 months: 18 New Sales Agents
    • 4 to 6 months: 15 New Sales Agents
    • 7 to 9 months: 14 New Sales Agents
    • 10 to 12 months: 12 New Sales Agents

    Ensure there are active sales agents at any given month, definition of active sales agent is at least 1 install per agent per month, target breakdown as follows:

    • First 3 months: 24 Active Sales Agents
    • 4 to 6 months: 49 Active Sales Agents
    • 7 to 9 months: 69 Active Sales Agents
    • 10 to 12 months: 84 Active Sales Agents

    Responsible to meet monthly sales targets through active sales agents under your supervision, breakdown as follows:

    • First 3 months : 74 Sales
    • 4 to 6 months: 145 Sales
    • 7 to 9 months: 205 Sales
    • 10 to 12 months: 249 Sales

    Ensure all physical outlets have point of sale material in place at all times and are regularly reviewed for 100% compliance by Marketing or Centre Of Excellence Team from Poa Internet - Monthly.

    Level of Management Experience Required (Mandatory & Nice to Have)

    • Mid supervisory level management with not less than 3 years of sales experience, 1 yr of which should have been leading sales team of not less than 5 people.

    Department stage of development where this role sits

    Scaling.

    Key Competencies Criticality (H, M, L)

    • History of recruiting and managing exceptional high performing commission only sales agents while delivering results including retail agents/dealers, foot soldiers and centre of influence people - H
    • Proven track record of exceeding the sales budgets by leading a commission only model - H
    • Must have worked full time in field, demonstrating / observing sales processes for efficiencies - H
    • Should be adaptable, open to learning, and able to adjust strategies to meet changing customer needs and market conditions - M
    • Good knowledge of agency sales model and must demonstrate understanding of how to manage, motivate and drive performance through agents and indirect channels - H
    • Staying informed about industry trends, competitors, and the latest advancements in home internet space in Kenya - M
    • Should be able to manage the entire sales process efficiently, from initial contact to post-sale referral leads for sales Agents - M

    Mandatory Criteria if Any with no exceptions to hire:

    • Must have led a team of Commission Sales Agents and delivered high sales numbers.
    • Must have demonstrated training and development opportunities to help agents improve their sales skills. This includes product knowledge training, sales techniques, and objection handling.
    • Must possess good analytical skills: Analyzing sales data, trends, and performance metrics is important. Must have used this data to make informed decisions and optimize sales strategies.

    go to method of application »

    Customer Service Representative-Retention

    Mission Statement for the Role:

    To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.

    Overall Responsibility:

    Receive, document and resolve inbound requests from customers, through all our inbound communication channels-voice, WhatsApp, Facebook, twitter and chat on a daily basis.

    Key SMART Results for A-Player Success:

    • Poa customer experience is known across Kenya for being able to understand customer expectations and foster customer loyalty through exceptional customer care- By the end 2024
    • Poa customer experience is known for their empathy, response time and ability to solve customer complaints clearly and efficiently - By the end 2024
    • Poa customer retention team are known internally as the team that collaborate and seek help to resolve the customer inquiries as rapidly as possible- By the end 2024
    • Poa customer experience agents are acknowledged by our users on Social Media as a department that cares about solving their problems- By the end 2024
    • Poa customer service teams follow a unified troubleshooting strategy for delivering consistent and measurable results - By the end 2024

    Key Competencies:

    • Clear, empathetic written and verbal communication skills
    • Ability to solve problems on multiple planes
    • Attention to detail - troubleshooting and resolution is an observer game - being able to identify and spot problems is a key to success in the role.
    • Time management-the ability to resolve specified tasks within the allotted timeline.
    • The ability to ask for help - knowing when and how to ask for help internally and with other departments to resolve a customer's inquiry.
    • Ability to remain calm even when the customer is upset. Keeping the tempo of the conversation positive in light of challenges.
    • Digital and computer literacy
    • Social media competency

    Mandatory Criteria with no exceptions to hire:

    • Minimum of 1–2 years experience in Customer Service environment.
    • Must have exceptional customer service, telephone etiquette, communication skills and working knowledge of the latest technology.

    Method of Application

    Use the link(s) below to apply on company website.

     

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