Establishing best practice processes for managing the appropriate inventory levels of raw material, purchased, and manufactured components and finished goods through to customer delivery.
Development of robust customer service metrics such as On Time To Request (OTTR), optimised inventory levels and supplier lead-time.
Development of KPIs and management reports to support and improve decision making across the relevant functional areas.
Supporting and driving process improvement, including the effective use of ERP and MRP systems.
Maximise Inbound (supplier) & Outbound (customer availability) to agreed targets on a just in time basis
Develop and manage relationships with internal and external stakeholders including
Suppliers / 3rd Party suppliers, optimising systems, and inventory levels to achieve agreed targets
Ownership of the management and control of inventory levels to agreed budgets/stock days.
Highlighting issues and taking timely remedial actions in conjunction with stakeholders.
Lead the weekly business process of manufacturing and logistics campaign planning, enabling efficient use of assets, optimum work scheduling and supplying sales and marketing with accurate availability to promise dates.
Actively manage and drive continuous improvements to maximise customer service levels.
Assess and improve Supplier Performance improving lead times and reducing costs.
Working collaboratively with S&OP Leads and Finance to implement inventory strategies to improve service levels and reduce working capital.
Work closely with the new product introduction stakeholders, ensuring the supply planning team is aligned to and providing support for all future product launches and/or new territories.
Deliver long term replenishment plans and routinely assess capacity opportunities and constraints with internal and external suppliers.
Responsible for the stock of Raw Materials, Work in Progress, Accessories, Finished Goods, and stock at Vendor
Managing relationships with suppliers based in China and Indonesia.
Imports & Logistics reviews and Container planning.
Qualifications
Must have a business degree or supply chain related qualifications e.g. CIPS/ APICS
Have a high level of understanding of the procurement and supply chain.
Proven track record of success delivered through a focus on continuous improvement.
Far East Supplier management.
Have a minimum of 3 years of supply chain experience.
Experience of working within and S&OP Process.
Have excellent communication skills - including first-class reporting techniques.
Have a passion for supply chain excellence and continuous improvement.
Have excellent negotiation and influencing skills.
Be able to thrive in a high paced, fast turnaround business.
Be able to demonstrate a high level of commercial acumen as well as exceptional results
from supply chain management.
Be positive, motivated, ambitious, proactive, with a "can-do" attitude.
Have experience of using ERP system and MRP systems.
Experience working across different regions and within diverse cultures.
Proficient IT skills with experience in using Microsoft Excel to at least intermediate level.
As a Senior Customer Service Agent, you will be responsible for providing excellent customer service to clients via various communication channels such as phone, email, and chat. You will also be responsible for leading a team of customer service agents and ensuring that customer queries are resolved in a timely and professional manner.
Answer incoming customer inquiries via phone, email, and chat, and provide accurate and timely information.
Respond to escalated customer queries and complaints in a timely and professional manner, taking ownership of issues and ensuring that they are resolved to the satisfaction of the customer.
Analyse customer service data to identify trends and opportunities for improvement, and develop action plans to address them.
Ensure that all team members are adhering to company policies and procedures, and that all interactions with customers are compliant with legal and regulatory requirements.
Continuously look for ways to improve the customer experience, including recommending and implementing process improvements and customer service enhancements.
Qualifications
Bachelor’s degree in business or equivalent from a recognized learning institution.
Additional training in customer services will be an added advantage.
3+ years of experience in a call centre or customer service environment.
Knowledge of customer service tools, including telephony systems, and chat platforms.
Excellent communication skills, with the ability to communicate clearly and effectively with customers and team members.
Strong problemsolving and analytical skills, with the ability to analyse data and identify areas for improvement.
Ability to manage multiple priorities in a fastpaced environment.
Demonstrated ability to lead a team, and to provide effective coaching and feedback.
Ability to work independently and as part of a team, demonstrating a positive attitude and a commitment to providing excellent customer service.
Flexibility to work evenings and weekends, as required.
Method of Application
Use the link(s) below to apply on company website.
Gmail
Yahoomail