Jobs at Safaricom Limited

We are pleased to announce the following vacancy within the Regional Sales and Operations Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below

Brief Description

Reporting to the Director – Regional Sales and Operations, the role holder will be responsible for the P&L, topline and bottom-line growth for the business operations in the coast region through superior commercial acumen and excellence in execution. The role will provide leadership to a cross functional team cutting across Consumer, Marketing, Technology, Enterprise, and Retail functions and deliver regional business goals of Net Promoter Score(NPS) (Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership

Detailed Description

• Responsible for achieving the consumer-commercial target of Net Promoter Score, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber gross adds,
• Design and execute the business unit strategy &drive the performance of Safaricom Brand in the market
• Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
• Develop innovative market development opportunities
• Lead and drive consistent market execution strategies and initiatives enabling excellence in operations across the region embedding the Sales Excellence Execution Daily execution standards
• Drive and champion all digital transformation strategies and initiatives in the region including the adoption of the Sales Force Automation initiative
• Support the enterprise ‘go to market’ channel structure at the region
• Play a leadership role in the Safaricom Foundation initiatives in the region
• Lead in the delivery of ‘Best Network for You’ customer promise for the Region
• Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
• Build and develop high performance teams and drive superior performance standards 

We are pleased to announce the following vacancy within the Regional Sales and Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated belo

Reporting to the Head of Department - Regional Operations Department, the position holder will manage sales and distribution aspects in within given regions. This role will also be responsible for acquiring new customers, growing the agents/sub-agents business and ensure availability of M-PESA services in the area at all times.

Job Responsibilities

• Effectively implement market penetration strategy in the trade
• Acquisition of new customers.
• Ensure 100% adherence to Sales Force Effectiveness routines and tools both individually and the team
• Grow Right Execution daily scores for the region month on month
• Assistance with the change management process within the teams and the business
• Ensure all revenue targets are achieved
• To ensure all agent outlets are consistently audited
• Ensure branding of Agent outlets as per Safaricom standards.
• Develop sales programs aimed at swift and efficient market penetration.
• Drive the People and Performance Management agenda within the team.
• Ensure effective and efficient reporting is done within the teams/market