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  • Posted: Jun 20, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Dry Associates is the largest issuer of Commercial Paper & Corporate Bonds in East Africa Private Wealth Management includes managing onshore and offshore assets through individualized portfolio structuring

    Read more about this company


    Junior IT Support Officer

    • The successful candidate will be responsible for providing technical assistance, troubleshooting, and ensuring a high level of customer service. The role requires proficiency in various technical aspects, excellent communication skills, and a commitment to maintaining security standards.

    Key Responsibilities

    Technical Proficiency:

    • Basic knowledge of operating systems (Windows, Linux)
    • Understanding of computer hardware and peripherals
    • Familiarity with network concepts and troubleshooting
    • Knowledge of common software applications and productivity tools

    Troubleshooting Skills:

    • Ability to diagnose and resolve hardware and software issues.
    • Analytical and problem-solving skills
    • Familiarity with remote desktop support tools

    Customer Service:

    • Strong customer service and communication skills
    • Patience and the ability to explain technical concepts to non-technical users.
    • Active listening skills to understand user issues.


    • Clear and concise written and verbal communication
    • Ability to create user documentation and guides.
    • Effective communication with team members and other IT professionals

    Time Management:

    • Prioritization of tasks to meet service-level agreements (SLAs)
    • Efficient multitasking to handle multiple support requests.

    Ticketing Systems:

    • Experience with IT service management tools and ticketing systems
    • Ability to log, track, and manage support tickets.


    • Documenting troubleshooting steps and issue resolutions
    • Maintaining an organized knowledge base for common issues and solutions

    Customer Training:

    • Providing basic training to users on IT systems and applications
    • Assisting with and improving onboarding processes for new employees

    Security Awareness:

    • Basic understanding of IT security principles
    • Adherence to security policies and procedures

    Team Collaboration:

    • Collaborating with 2nd and 3rd line support teams when necessary
    • Participating in team meetings and contributing to a positive team culture


    • Willingness to learn and adapt to new technologies and procedures.
    • Keeping up to date with industry trends and best practices


    • Maintaining a professional and courteous demeanor
    • Understanding and adhering to organizational policies and protocols

    Reporting Structure

    • Reports to Head of IT & Or Senior IT Officer as needed.


    • Standard Required 40 hours per week or as required by the IT Manager

    Educational Requirements

    • Relevant IT Certifications: Certifications such as CompTIA A+, Network+, or Microsoft Certified: Windows 10 are beneficial.
    • Ongoing Professional Development: Given the dynamic nature of the IT field, a commitment to continuous learning through workshops, seminars, and staying abreast of industry trends is highly valued.

    go to method of application »

    Investment Executive

    To maintain our high-quality standards, we have specific requirements:

    • Mandatory: Degree in a finance-related field
    • Preferable: Master's in finance or economics
    • Highly desirable: 1-3 years of studying or working in an international market
    • Essential: Outgoing personality
    • Good understanding of various financial instruments like Commercial Papers, Fixed Deposit Receipts, Forex Trading, Commercial Bonds, Government Bonds, NSE trading, Capital market trading, Mutual Funds, and International Stock Exchanges (NYSE, LSE, etc...)

    Method of Application

    Use the link(s) below to apply on company website.


    Use the emails(s) below to apply


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