Careers at Church World Service

Primary Purpose

• This position is responsible for designing, developing, and implementing learning solutions that align with the organization’s goals and support employee growth and performance. Senior Learning and Development Specialist will be the administrator of the e-Learning Management System (eMS) and will work closely with Software Development Team to ensure optimal utilization of the organization digital learning tools.
• The position will be part of the Human Resource team and Subject Matter Experts across CWS Africa to develop interactive tools that will aid learning initiatives.

Responsibilities
Leadership and Management (20%)

• Provide input in strategic planning conversations to achieve CWS Africa Program goals.
• Champion CWS policy, procedures, and organizational culture to staff, and contribute to strategies for ensuring staff fully understand and abide by CWS policies.
• Aligning learning and development initiatives with organizational goals to deliver targeted employee training.
• Develop tools to identify training/knowledge gaps by working closely with CWS Africa Supervisors.
• Leverage and optimize various learning digital tools, including the eMS, virtual collaboration tools, and authoring software, to enhance the learning experience.
• Establish robust evaluation methods to measure the effectiveness and impact of learning initiatives.
• Manage learning and development projects from start to end, ensuring timely delivery, adherence to budget, and as per CWS Africa expectations.
• Manage the CWS Africa learning and development mailbox, training calendar, and helpdesk.
• Provide input and apply cost-saving measures to ensure continuous learning.
• Facilitate a safe, healthy, and professional work environment.
• Participate in hiring interviews and undertake other human resources functions.

Program Administration (35%)

• Track progress towards achievement of established annual goals and objectives related to staff learning and development.
• Facilitate a variety of training sessions, workshops, and learning interventions, both in-person and virtually, ensuring a positive and impactful learning experience.
• Collaborate with CWS Africa management, and subject experts to conduct thorough learning needs assessment to identify skill gaps, performance deficiencies, and development opportunities across CWS Africa.
• Contribute to planning for offsite and external training.
• Provide training and tools to ensure employees are proficient in navigating and completing courses, quizzes or surveys via CWS Africa e-Learning Management System (eMS), i.e. moodle.org.
• Work closely with the Software Development team to ensure timely new software upgrades and improvements of the eMS.
• Provide technical support on training development, training design, monitoring, and evaluation instruments, and training feedback mechanisms to CWS Africa management and staff.
• Work closely with CWS Africa supervisors to develop questions for Job Knowledge and hiring assessments.
• Ensures new staff orientation curriculum, recurrent and mandatory training are built, uploaded, and updated on the CWS Africa Moodle online learning management system (eMS) and UKG Pro Learning, as necessary.
• Develop a plan and timeline to create instructional design documentation; products may include but are not limited to instructional systems design and documentation, storyboards, narrative scripts, graphics, assessments, and scenario props.
• Create engaging learning activities and compelling course content that enhances knowledge retention and transfer. Visualize instructional graphics, the user interface, and the finished product.
• Create learning aids i.e. material/media (audio, video, simulations, role plays, games, etc.)
• Schedule and ensure dry runs are completed for all learning initiatives.
• Maintain training design, project documentation, and course folders.
• Contribute to developing training materials and manuals housed by the Learning and Development Team.
• Use instructional design principles and adult learning theories in curriculum design and development.

Compliance (25%)

• Report any identified areas of significant compliance risk for the CWS Africa programs.
• Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches.
• Coordinate and participate in regular inter-departmental process reviews for CWS Africa to compare requirements vs. current outputs and implement process changes based on the outcome of the process reviews.
• Contribute to the development and updating of the learning and development policy and procedure documents.
• Contribute to responding to the yearly external audit's inquiries.
• Analyzes all learning and development reports, survey results, and organize learning initiatives dry runs to monitor training effectiveness and proposes different training approaches.
• Contribute to the development of effective training indicators and goals, including pre- and post-training assessments and satisfaction surveys from trainers and participants for reporting of Learning and Development activities.

Data Management and Analysis (15%)

• Together with CWS Africa management, carry out training needs assessments and analyze collected needs assessment data to inform Learning and Development Unit priorities and organizational training needs.
• Maintain training attendance records including those in CWS Africa meeting platforms (MS Teams, Zoom, WebEX etc), eMS, UKG Pro Learning or other subscribed learning platforms.
• Ensures data tracking functions on the eMS and UKG Pro Learning are effectively utilized to ensure accurate and timely reporting.
• Track and report on data related to the Bureau of Population Refugee and Migration Objectives and Indicators.
• Contribute to the completion of the Internal Monthly Training Report for CWS HQ, and PRM quarterly performance progress report.
• Work closely with the Software Development team to ensure continuous improvement of reporting functions in digital learning tools.
• Analyze data, generate reports, and provide recommendations for continuous improvement.

Additional Responsibilities (5%)

• May be deployed to the field to observe or monitor training and compliance.
• Provide cover-up for HR roles, as necessary.
• Any other duties as assigned.

Experience
Qualifications

• A minimum of six (6) years of paid work experience is required, including staff Learning & Development.
• Two years of supervisory experience is required.
• Experience working and leading diverse teams is preferred.
• Previous experience working with vulnerable communities.

Skills

• Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences.
• Proven expertise in instructional design methodologies and adult learning principles.
• Strong proficiency with Learning Management System (LMS) – CWS Africa uses moodle.org
• Proficiency in e-learning authoring tools.
• Excellent organizational and time management skills.
• Advanced computer knowledge, specifically with MS Office, Learning Management Systems, Authoring Tools, and other statistical analysis programs.
• Strong English communication skills, both oral and written.

Education & Certifications

• Bachelor’s Degree in Organization Development, Education, Instructional Design, or a related field, a master’s degree is an added advantage .

Abilities

• Manage multiple projects simultaneously.
• Create innovative learning solutions that cater to different learning styles.
• Maintain a high performance standard with attention to detail, completing tasks within set timeframes;
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
• Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;
• Analyse and solve complex problems and make sound decisions;
• Work with minimal supervision;
• Work independently and contribute to overall operations of CWS Africa;
• Be flexible with changing of daily duties as needed;

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
• Remain alert and responsive to any child safeguarding and PSEAH (Prevention of Sexual, Exploitation, Abuse and Harassment) risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding PSEAH practices, understand the child safeguarding and PSEAH Policies and procedures, and conduct yourself in a manner consistent with the Child Safeguarding and PSEAH Policies.

Special Requirements

• The candidate should be in good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.
• This position is based in Nairobi, Kenya
• This position requires the use of laptops at all times, competence in Microsoft Office packages is required.
• This position may require travel
• A background check which includes references and an educational and criminal check.
• This position is Full time.
• All employees should be prepared to work from the CWS office.

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Primary Purpose

• The Human Resource Officer- Generalist reports directly to the Human Resource Manager with a matrix supervisor to the L & D Manager. He/she will play a pivotal role in the day-to-day delivery of HR services and implementation of broad HR activities at CWS. The incumbent will provide support in the areas of Compensation and Benefits, Talent acquisition, general HR administration, Learning and Development while support the implementation of HR policies, Systems and procedures compliance .

Responsibilities
Talent Acquisition (20%)

• Support the end-to-end Recruitment Cycle (post vacancies, short-list CV’s, arrange interviews, maintain candidate employment applications, conduct reference checks, extend offers, send regrets letters to unsuccessful applicants, update recruitment report, etc.)
• Support the selection process for candidates by liaising with managers and other stakeholders
• Support the internal recruitment process for compliance with CWS recruitment policy
• Facilitate interview schedules and support the hiring process to identify best fit for candidates
• Plan interview and selection procedures, including screening calls, assessments and participate in-person interviews
• facilitate compensation and benefits determination decision for candidates as may be required.

HR Administration and record (25%)

• Update HR information on SharePoint and other organizational databases at all times.
• Manintain accurate HR records , staff contracts tracking for compliance with the labor law and CWS HR policy.
• Monitor and extract report for all leave utilization record s in CWS HRIS - UKG System.
• Monitor sick off trends and save medical records and ddress any inquiries
• Facilitates staff correspondence including introduction or background checks letters ,Bank, Visa, Sacco, institution onrequest.
• ensure HR documentation always meets audit and legal standards.
• Prepare quarterly turnover rate report, employee exit survey reports & any other report relating to separation.
• Facilitate separation process including sharing clearance forms, exit surveys & pension forms for staff on exit
• Notify different units/departments on staff separation provide guidance on the exit process
• Coordinate final dues payment and issuance of Certificate of Service
• Ensure discharge vouchers are completed and shared with the separating staff for sign off.

Learning and Development (25%)

• Support the design and implementation of learning and development programs in collaboration with CWS Africa management
• Monitor, track, and report on completion of all trainings, including annual and mandatory
• Support coordination of new staff orientation in collaboration with HR Colleagues
• Maintain accurate and up-to-date training records, including attendance sheets and training logs
• Manage the CWS Africa L&D calendar by scheduling sessions, booking venues, and ensuring timely sharing of invitations to participants
• Prepare training and dry run schedules
• Develop and share a monthly training calendar
• Contribute to the monthly CWS Global HR Press by developing and providing CWS Africa HR content
• Partner with HR colleagues and management to assess and identify organizational and individual training needs
• Facilitate enrollment of eligible staff into eMS courses, and track completion through system generated reports
• Follow up on post-training requirements, including evaluations, feedback collection, and application of learning

Staff engagement and wellbeing (10%)

• Support the coordination of workplace wellness initiatives that support employees’ wellbeing,
• Maintain a record of employee engagement programs (e.g., surveys, recognition initiatives, team-building activities) and alignment with organizational values.
• Work in collaboration with the HR team to monitor and track activities for CWS staff annual wellness calendar records

​​​​​​​ Employee Relations and compliance (10%)

• Provide support to disciplinary and investigation processes as guided by the HR Manager.
• Offer support in taking Minutes & preparing reports.
• Provide support to schedule disciplinary hearings.
• Undertake filing of disciplinary records.

Performance management (10%)

• Work in close collaboration with HR manager on the implementation of HR performance systems, and compliance to strengthen CWS performance culture
• Support performance management processes, including goal setting, appraisals, and corrective action plans.
• Maintain accurate and up-to-date HRIS employee performance records,
• Support performance management training for staff and managers
• Track staff development goal record for annual review with unit managers.

​​​​​​​Experience
Qualifications

• A minimum of Four (4) years’ work experience in Human resource management as a HR generalist is required
• Excellent planning and organizing skills, with ability to work under minimum supervision.
• Demonstrated experience working with Human Resources Information Systems (HRIS), experience working with UKG system is an added advantage
• Good working knowledge of Kenya labour laws and human resource best practices.
• Excellent communication, report writing and presentation skills.

Skills

• Strong analytical skills with the ability to understand, process, and document information
• Strong computer skills, in particular Microsoft Excel, Word, Outlook and Access
• Excellent English communication skills, both oral and written
• Excellent organizational and time management skills
• High degree of confidentiality, integrity and honesty.
• Strong interpersonal skills

Education & Certifications

• Bachelor’s degree in Human Resources Management or related field.
• Certified Human Resource Professional course (CHRP) is preferred.
• A member of Institute of Human Resource Management (IHRM)

Abilities

• Work independently and contribute to overall HR operations
• Analyze and solve complex problems and make sound decisions.
• Maintain a high-performance standard with attention to detail.
• Maintain the integrity of official records.
• Work with minimal supervision.

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee is required.
• Remain alert and responsive to any child safeguarding and PSEAH (Prevention of Sexual, Exploitation, Abuse and Harassment) risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding PSEAH practices, understand the child safeguarding and PSEAH Policies and procedures, and conduct yourself in a manner consistent with the Child Safeguarding and PSEAH Policies.

Special Requirements

• This is an onsite position is based in Nairobi, Kenya
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• Background check which includes references, and an educational and criminal check is required before the start of employment.
• This position is Full time.
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the prevailing context.