Latest Jobs at Safaricom

We are pleased to announce the subject career opportunity within Commercial (M-Pesa Africa) reporting to the senior service designer, product specification.

Role Description

M-Pesa, is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer over 50 million active customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

M-Pesa Africa is now making strides to deepen and strengthen its offering to consumers and businesses in our operating countries, making it easier for them to manage their money and get more from their limited resources. Your role sits within the Business Payments release train who have the mission to establish the foundation of compelling value propositions for MSME’s and Large Enterprises in order to create a leading portfolio of digital products that empower consumers and businesses.

Working within the scaled agile framework (SAFe), you will perform all aspects of the Product Owner role. This includes taking ownership of the team backlog, user story content, and setting priorities for your Agile team to maximise business value. You will also work within the context of a wider Product Management team, helping to define features and drive evolution of our Products based on your insights.

Key Role Responsibilities

Owns the team backlog:

• Provide content authority - builds, edits, and maintains in line with product management direction
• Provides priorities to Agile team based on agreed criteria

Represents the end-user:

• Works with SME’s to understand requirements, supporting the definition of features, and co-creating user stories and other required artefacts
• Understand the core technology platform capability and collaborate with developers in the best way to meet product objectives, acts as the customer for developer questions
• Leads the system demo for their agile team after each iteration

Inputs into iteration planning session:

• Reviews and reprioritises backlog in preparation for Iteration Planning, including coordination of dependencies with other Product Owners and earliest delivery of value to our customers
• Collaborates with the team to detail stories with acceptance criteria and associated acceptance tests
• Communicates story detail and priorities, ensuring the team aligns and agrees on the final iteration plan

Understands enabler work:

• Collaborates with the Systems Architect to assist with decision-making and sequencing/prioritisation of technical enablers

Accepts stories as done:

• Validates the story meets the acceptance criteria and complies with the definition of done

Works closely with product management team:

• Works alongside the product manager to ensure features are well documented, and that business priority is understood and aligned with team activities
• Actively participates in program ceremonies, PI Planning, PO-Sync, System Demos, Backlog refinement sessions, and Inspect and Adapt Workshop
• Performs preparation activities for program increment planning, helps drive PI objectives at team level

Exhibits Lean-Agile leadership:

• Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset
• Helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, implement SAFe practices

Core competencies, knowledge, and experience

• Strong understanding of merchant acquiring practices, merchant and enterprise payment systems, and online retail solutions
• Experience of software development lifecycle in complex, data-driven initiatives is essential, especially within agile methodologies (e.g., Scrum, SAFe)
• Experienced in leading agile feature teams to deliver both new and continuous improvements to customers
• Strong data analytical skills, able to identify solutions to complex problems.
• Business and customer focus and an appreciation of customer-led design and user experience techniques
• Ability to work proactively within a demanding environment, being a key contributor to a fast-moving product development process
• Able to communicate and influence with tact and diplomacy.
• Able to understand and explain complex technical concepts to business stakeholders
• Demonstrable numerical, analytical, and verbal skills, in particular well-developed written and verbal communication skills in English.

Key performance indicators

• Return on Investment
• Team Backlog Management
• Customer Net Promoter Score (NPS)
• Work in Progress
• Production Issues
• Iteration slippage

 

 

QUALIFICATIONS

 

Apply if you have:

• Bachelor’s Degree in any relevant field
• Agile Experience including international suppliers or markets – minimum 2 years
• Relevant certified Product Owner or Business Analysis qualification, for example, SAFe Product Owner or equivalent is a must.
• Minimum 2 years experience in Mobile Payment or Financial Payment Service
• Strong understanding of merchant acquiring practices, merchant and enterprise payment systems, and online retail solutions
• Contagious passion for, and commitment to, driving mobile money growth and innovation
• Demonstrated communication and relationship management experience
• Excellent problem analysis and resolution skills to support work in reactive and proactive environments

We are happy if you have:

• Experience of working within a cross-cultural team.

What you can expect from us:

• We believe in a fair and robust interview process
• We have a robust flexible total reward scheme
• Dedicated support and mentoring/coaching
• Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

go to method of application »

DESCRIPTION

We are pleased to announce the subject career opportunity within Commercial (M-Pesa Africa) reporting to the senior service designer, product specification.

Role Description

M-Pesa, is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer over 50 million active customers financial services, enterprise, merchant and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

M-Pesa Africa is now making strides to deepen and strengthen its offering to consumers and businesses in our operating countries, making it easier for them to manage their money and get more from their limited resources. Your role sits within the Big Data and Analytics function who have the mission to build and maintain a standard, strategic, single converged cloud data capability with an architecture that reduces management and maintenance costs and data duplication to maximize the value of our data assets.

Working within the scaled agile framework (SAFe), you will perform all aspects of the Product Owner role. This includes taking ownership of the team backlog, user story content and setting priorities for your Agile Team to maximise business value. You will also work within the context of a wider Product Management team, helping to define features and drive evolution of our Products based on your insights.

Key Role Responsibilities

Owns the team backlog:

• Provide content authority - builds, edits and maintains in line with product management direction
• Provides priorities to Agile team based on agreed criteria

Represents the end-user:

• Works with SME’s to understand requirements, supporting the definition of features, and co-creating user stories and other required artefacts
• Understand the core technology platform capability and collaborate with developers in the best way to meet product objectives, acts as the customer for developer questions
• Leads the system demo for their agile team after each iteration

Inputs into iteration planning session:

• Reviews and reprioritises backlog in preparation for Iteration Planning, including coordination of dependencies with other Product Owners and earliest delivery of value to our customers
• Collaborates with the team to detail stories with acceptance criteria and associated acceptance tests
• Communicates story detail and priorities, ensuring the team aligns and agrees on the final iteration plan

Understands enabler work:

• Collaborates with the Systems Architect to assist with decision-making and sequencing/prioritisation of technical enablers

Accepts stories as done:

• Validates the story meets the acceptance criteria and complies with the definition of done

Works closely with product management team:

• Works alongside the product manager to ensure features are well documented, and that business priority is understood and aligned with team activities
• Actively participates in program ceremonies, PI Planning, PO-Sync, System Demos, Backlog refinement sessions, and Inspect and Adapt Workshop
• Performs preparation activities for program increment planning, helps drive PI objectives at team level

Exhibits Lean-Agile leadership:

• Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset
• Helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, implement SAFe practices

Core competencies, knowledge, and experience

• Strong understanding of / experience with business intelligence, big data, data lake, reporting and AI concepts and technologies.
• Experience of software development lifecycle in complex, data-driven initiatives is essential, especially within agile methodologies (e.g., Scrum, SAFe)
• Experienced in leading agile feature teams to deliver both new and continuous improvements to customers
• Strong data analytical skills, able to identify solutions to complex problems.
• Business and customer focus and an appreciation of customer-led design and user experience techniques
• Ability to work proactively within a demanding environment, being a key contributor to a fast-moving product development process
• Able to communicate and influence with tact and diplomacy.
• Able to understand and explain complex technical concepts to business stakeholders
• Demonstrable numerical, analytical, and verbal skills, in particular well-developed written and verbal communication skills in English.

Key performance indicators

• Return on Investment
• Team Backlog Management
• Customer Net Promoter Score (NPS)
• Work in Progress
• Production Issues
• Iteration slippage

QUALIFICATIONS

Apply if you have:

• Bachelor’s Degree in any relevant field
• Agile Experience including international suppliers or markets – minimum 2 years
• Relevant certified Product Owner or Business Analysis qualification, for example, SAFe Product Owner or equivalent is a must.
• Experience with business intelligence, big data, data lake, reporting, and AI concepts and technologies.
• Minimum 2 years experience in Mobile Payment or Financial Payment Service
• Contagious passion for, and commitment to, driving mobile money growth and innovation
• Demonstrated communication and relationship management experience
• Excellent problem analysis and resolution skills to support work in reactive and proactive environments

We are happy if you have:

• Experience of working within a cross-cultural team.

What you can expect from us:

• We believe in a fair and robust interview process
• We have a robust flexible total reward scheme
• Dedicated support and mentoring/coaching
• Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

Note to Applicants

As part of our recruitment process, we will request the below documentation which will be required as soft copies at a later stage of the process.

• An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
• Scanned copy of certificate of good conduct from the CID (Less than 1 year old) - Applicable to Kenyans Only
• Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
• Scanned copy of University Certificate
• Scanned copy of your National ID / Passport-Legal Form of Identification

go to method of application »

DESCRIPTION

We are pleased to announce the subject career opportunity within Commercial (M-Pesa Africa) reporting to the senior service designer, product specification.

Role Description

M-Pesa, is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer over 50 million active customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

M-Pesa Africa is now making strides to deepen and strengthen its offering to consumers and businesses in our operating countries, making it easier for them to manage their money and get more from their limited resources. Your role sits within the Financial Services release train who have the mission to develop a suite of products that democratise access to affordable financial services in order to deepen financial health and empower our customers and businesses.

Working within the scaled agile framework (SAFe), you will perform all aspects of the Product Owner role. This includes taking ownership of the team backlog, user story content, and setting priorities for your Agile Team to maximise business value. You will also work within the context of a wider Product Management team, helping to define features and drive the evolution of our Products based on your insights.

Key Role Responsibilities

Owns the team backlog:

• Provide content authority - builds, edits, and maintains in line with product management direction
• Provides priorities to Agile team based on agreed criteria

Represents the end-user:

• Works with SME’s to understand requirements, supporting the definition of features, and co-creating user stories and other required artefacts
• Understand the core technology platform capability and collaborate with developers in the best way to meet product objectives, acts as the customer for developer questions
• Leads the system demo for their agile team after each iteration

Inputs into iteration planning session:

• Reviews and reprioritises backlog in preparation for Iteration Planning, including coordination of dependencies with other Product Owners and earliest delivery of value to our customers
• Collaborates with the team to detail stories with acceptance criteria and associated acceptance tests
• Communicates story detail and priorities, ensuring the team aligns and agrees on the final iteration plan

Understands enabler work:

• Collaborates with the Systems Architect to assist with decision-making and sequencing/prioritisation of technical enablers

Accepts stories as done:

• Validates the story meets the acceptance criteria and complies with the definition of done

Works closely with product management team:

• Works alongside the product manager to ensure features are well documented, and that business priority is understood and aligned with team activities
• Actively participates in program ceremonies, PI Planning, PO-Sync, System Demos, Backlog refinement sessions, and Inspect and Adapt Workshop
• Performs preparation activities for program increment planning, helps drive PI objectives at the team level

Exhibits Lean-Agile leadership:

• Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset
• Helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, implement SAFe practices

Core competencies, knowledge, and experience

• Strong understanding of lending and credit products and background knowledge in other areas of banking and financial services.
• Experience of software development lifecycle in complex, data driven initiatives is essential, especially within agile methodologies (e.g., Scrum, SAFe)
• Experienced in leading agile feature teams to deliver both new and continuous improvements to customers
• Strong data analytical skills, able to identify solutions to complex problems.
• Business and customer focus and an appreciation of customer-led design and user experience techniques
• Ability to work proactively within a demanding environment, being a key contributor to a fast-moving product development process
• Able to communicate and influence with tact and diplomacy.
• Able to understand and explain complex technical concepts to business stakeholders
• Demonstrable numerical, analytical, and verbal skills, in particular well-developed written and verbal communication skills in English.

Key performance indicators

• Return on Investment
• Team Backlog Management
• Customer Net Promoter Score (NPS)
• Work in Progress
• Production Issues
• Iteration slippage

QUALIFICATIONS

Apply if you have:

• Bachelor’s Degree in any relevant field
• Agile Experience including international suppliers or markets – minimum 2 years
• Relevant certified Product Owner or Business Analysis qualification, for example, SAFe Product Owner or equivalent is a must.
• Strong understanding of lending and credit products and background knowledge in other areas of banking and financial services.
• Minimum 2 years experience in Mobile Payment or Financial Payment Service
• Contagious passion for, and commitment to, driving mobile money growth and innovation
• Demonstrated communication and relationship management experience
• Excellent problem analysis and resolution skills to support work in reactive and proactive environments

We are happy if you have:

• Experience of working within a cross-cultural team.

What you can expect from us:

• We believe in a fair and robust interview process
• We have a robust flexible total reward scheme
• Dedicated support and mentoring/coaching
• Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

go to method of application »

DESCRIPTION

We are pleased to announce the following Position in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the HOD – IT Infrastructure & Shared Applications, the position holder will be responsible for championing SRE practices within the department and run the operational excellence initiatives to ensure we meet our SLAs and OLA across the different service domains for the department.

In addition, He/she will champion Monitoring and Observability Initiatives within the department, run modernization programs and projects aimed at best-in-class reliable systems design as well as drive rigorous metrics related to systems availability, recovery metrics and Business Continuity

Key Responsibilities

• Technical – Automation of operational tasks within Infrastructure and Shared Applications; Responding to platform emergencies, alerts, and escalations; Develop a fully automated multi-environment observability and monitoring stack and extend it to predict capacity needs based on the usage patterns; Build mature Artificial Intelligence and Machine Learning solutions to support operational tasks and systems monitoring
• Financial management – budget planning, budget rollout execution, vendor management, contract compilation & monitoring.
• Project delivery & rollout- Have an E2E accountability for program management.
• Ensure all stability programs are running and contributing towards eliminating incidents.
• Deploy conventional detection and containment measures to focused on best-in-class prevention.
• Leadership & HR management - lead the adoption of Automation and Dev-ops and ensure an engaged and motivated team. Build the skillset according to the fit for future program.Team performance management, Regular team and one-on-one engagements.
• Governance and compliance -Ensure that technical solutions are compliant to all documented Safaricom policies and meet all security standards.

 

 

QUALIFICATIONS

• University Degree in computer science or engineering 
• Cloud Computing Training and Certification
• Database Management Training and Certification
• DevOps Tools (Infrastructure Automation e.g Terraform, CI/CD – e.g Jenkins)
• Project Management Training
• 7 years in a Technology environment focusing in operational excellence.
• 4 years in a management position
• Leadership and coaching skills
• Knowledge of Linux and Unix Systems including Shell.
• Knowledge and use of config management systems like Chef
• Have strong programming skills
• Have experience with Nginx, HAProxy, Docker, Kubernetes, Terraform, or similar technologies
• Ability to use GitLab