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  • Posted: Apr 12, 2021
    Deadline: Not specified
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  • Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima...
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    Head, Client Coverage, Business and Commercial Clients, Kenya

    Job Purpose

    To ensure the consistent implementation of the Business and Commercial Clients value proposition/s and business life journeys for country. To be accountable for Client Coverage, Business and Commercial Clients relationships and associated financial and non-financial outcomes aligned to the strategic value drivers. Accountable for delivery of Standard Bank Group (SBG) and 3rd party products and services to this segment through the client engagement platform.

    Key Responsibilities/Accountabilities

    • Strategy
      • Leads the implementation of the Business and Commercial clients’ value proposition, business life journeys and all related tool box(es) in country – and customises accordingly.
      • Tracks and reports on adoption and provides feedback to relevant domain owners and capabilities.
    • Client
      • Implements and drives the agreed client value metrics pertaining to Horizon 1, 2 and 3.
      • Resolves customer queries and complaints speedily and constructively.
      • Leads and drives for high levels of customer satisfaction.
      • Retains a key focus on client relationships, client experience and operational efficiency.
      • Identifies client trends through internal and external insights, informs strategic choices and priorities by engaging with clients and leveraging client analytics.
      • Partners with Client Solutions and 3rd Party partners and ecosystems for the delivery of integrated multi-products and services propositions for the client.
      • Maintains alignment with other segment heads in order to ensure excellent client proposition delivery and reduction of duplication across segments.
      • Ensures that Ecosystems Banking is embedded as a way of work within Client Service Teams to ensure that the shared client goals for Consumer and HNW, Business, Commercial and Wholesale Client segments are achieved.
      • Implements agreed financial and non-financial outcomes and any remedial actions.
      • Conducts client sensing in order to improve understanding of client needs.
    • Product
      • Creates multi-product client experiences to address business events, distributed through client engagement platforms.
      • Delivers SBG and 3rd party products and services to the Business and Commercial Clients segment through a client centric platform.
    • Financial Management
      • Defines and implements the financial outcomes required for Client Coverage, Business and Commercial Clients and approves financial budgets together with other segments, client solutions and country stakeholders.
    • Risk, Regulation, Prudential & Compliance
      • Accountable for risk management and adherence to all governance standards for the continued sustainability of the segment in country.
      • Develops appropriate recovery and resolution plans to protect the Client Coverage from any untoward event.
      • Drives satisfactory audit outcomes and ensures that there are no repeat unsatisfactory findings as gauged by Group Internal Audit.
      • Retains central oversight of all risk and remediation matters relating to Client Coverage in Country.
      • Develops client risk appetite based on the defined framework which is signed off by Business and Commercial Clients, Country in conjunction with Risk.
      • Implements and monitors risk management across client coverage (e.g.operational risk, credit risk, ecosystems risk and partner risk management).
      • Follows the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing etc.)
      • Manages Operational Risk loss within a prescribed tolerance limit.
    • People
      • Sets the example and leads the team in line with the Group’s leadership identity, core values and People Promise.
      • Enables integrated ways of working and collaboration across the value chain to deliver for the client.
      • Ensures integrated ways of work across Ecosystem Squads to ensure that integration across Consumer and HNW, Business and Commercial Clients remains intact at a local market level.
      • Inspires the team to deliver on the Group’s shared purpose and instilling a culture which enables the Group to evolve into a client led platform organisation.
      • Ensures alignment to the People and Culture standards with regards to all employee-related matters.
      • Ensures Learning and Development and on the job training is implemented consistently to ensure “best in class” relationship managers for Business and Commercial Clients segment and robust succession planning.
      • Provides input into talent strategy developed by People and Culture.
      • Identifies current and potential employee skill requirements in consultation with the People and Culture function.
      • Embeds Group culture initiatives (e.g. Vuka, Care and Growth) in
      • Client Coverage, Business and Commercial Clients Country.

    Preferred Qualification and Experience

    University degree in Business Commerce

    Experience: 10 - 12 years

    Experience in all facets of Business and Commercial Banking, including extensive client facing experience.
    Knowledge and experience of country consumers, their needs and their markets gained from an extended period of industry experience and a proven track record in high-level leadership in organisations of comparable size and complexity.
    A working understanding of how the 4th industrial revolution is impacting financial services companies and how it must respond to the changing need of clients in the segment.

    go to method of application »

    Head, Direct Banking - Business & Commercial Clients

    Job Purpose

    To implement, enable, scale, entrench, engage and commercialise the Direct Banking value proposition/s and business life journeys in country in collaboration with other Segments, Client Solutions, Engineering and country stakeholders through the client engagement platforms.

    Key Responsibilities/Accountabilities

    • STRATEGY
      • Leads and executes the Direct Banking segment value proposition, related tool box(es) and client journeys in country and customises accordingly.
      • Provides input into the overall segment value proposition and related tool box(es).
      • Tracks and reports on adoption of the strategy and provides feedback to various domains and capabilities (including at client level).
    • CLIENT
      • Implements the client value proposition in country with approved customisations.
      • Drives and entrenches a consistent client experience through all engagement platforms.
      • Implements and drives the agreed client value metrics pertaining to Horizon 1, 2 and 3.
      • Partners with Client Solutions and 3rd Party partners and ecosystems for the delivery of integrated multi-products and services for the client.
      • Maintains alignment with other segment heads in order to ensure client value proposition delivery and reduction of duplication across segments.
      • Stays abreast of market and competitive developments in order to provide input to innovative and value-added services to gain market share.
    • PRODUCT
      • Drives multi-product client experiences to address business life events, distributed through client engagement platforms.
      • Delivers SBG and 3rd party products and services to the Direct Banking client segment through a client centric platform.
    • FINANCIAL MANAGEMENT
      • Accountable for the achievement of the segment financial and non-financial metrics (e.g. client attrition, profit growth and return on investment, etc.) in line with Business and Commercial Clients, Country requirements in close collaboration with country, other segment heads and Client Solutions.
      • Ensures that remedial actions are defined and implemented in collaboration with country, other segment heads and Client Solutions.
    • RISK, PRUDENTIAL & COMPLIANCE
      • Accountable for risk management and adherence to all governance standards for the continued sustainability of the segment in country.
      • Develops appropriate recovery and resolution plans to protect the Direct Banking segment from any untoward event.
      • Drives satisfactory audit outcomes and ensures that there are no repeat unsatisfactory findings as gauged by Group Internal Audit.
      • Retains central oversight of all risk and remediation matters relating to Direct Banking in Country.
      • Develops client risk appetite based on the defined framework which is signed off by Business and Commercial Clients, Country in conjunction with Risk.
      • Implements and monitors risk management across the segment (e.g., operational risk, credit risk, ecosystems risk and partner risk management).
      • Follows the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing).
      • Manages Operational Risk loss within a prescribed tolerance limit.
    • PEOPLE
      • Sets the example and leads the team in line with the Group’s leadership identity, core values and People Promise.
      • Enables integrated ways of working and collaboration across the value chain to deliver for the client.
      • Inspires the team to deliver on the Group’s shared purpose and instilling a culture which enables the Group to evolve into a client led platform organisation.
      • Ensures alignment to the People and Culture standards with regards to all employee-related matters.
      • Provides input into talent strategy developed by People and Culture.
      • Identifies current and potential employee skill requirements in consultation with the People and Culture function.
      • Embeds Group culture initiatives (e.g. Vuka, Care and Growth) for Direct Banking, Business and Commercial Clients Country.

    Preferred Qualification and Experience

    • University Degree in Business Commerce

    Experience

    • 10 years - 12 years.
    • Experience in developing, designing and enabling segment value propositions.
    • Experience in Consumer High Net Worth and Business Banking, including the design and development of customer solutions; identifying key drivers of income and cost lines.
    • Experience in successfully growing the customer base, managing and growing a balance sheet and income statement. Strong understanding of digital, open banking and platform integrations.

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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