Latest Recruitment at Bridge Talent Management

Job Summary:

Our client is seeking to hire a detail-oriented and proactive credit controller to manage the timely collection of debts, ensuring that cash collection targets and debtor days are met. This role involves handling collections from insurance companies, corporate clients, and individual customers as per their due dates. You will be responsible for dispatching monthly account statements and reports, enforcing the company's credit policies, and managing client disputes and payment plans.

Key Responsibilities:

• Timely Collections: Ensure payments from insurance, corporate, and individual credit customers are collected when due, with a focus on maintaining outstanding balances within 3 months.
• Reporting: Dispatch monthly account statements and provide comprehensive collection target reports and weekly status updates. Deliver detailed explanations for any shortfalls in the prior month’s collection targets.
• Credit Management: Strictly enforce the company’s credit policies, negotiate payment plans, and handle queries or disputes related to client bills. Advise management on credit offerings and assist in setting up a robust credit control system.
• Customer Relations: Maintain regular contact with customers to manage outstanding debts and enforce the company’s credit period policies. Collaborate with the marketing department to resolve credit issues efficiently and monitor changes in payment patterns to prevent debt accumulation.
• Account Reconciliation: Actively facilitate the reconciliation process for insurance and corporate accounts, identifying amounts to be collected and potential bad debts. Ensure reconciliations are completed and signed off within 30 days.
• Compliance: Ensure all claim transactions align with the company's policies and oversee the claims department to adhere to standard operating procedures.
• Leadership and oversight: Supervise the claims and cashier teams, manage day-to-day operations, monitor performance, facilitate communication, and identify training needs to support professional growth.
• Receipt Management: Accurately post all collections in the finance system and ensure up-to-date reporting on all revenue, credit status, and debt analysis.

Requirements

• A degree in accounting or a diploma with CPA K Part/Sec 1.
• At least 2 years of relevant experience, preferably in a hospital setting.
• Strong work ethic, proficiency in Excel and Word, and experience with automated accounting systems.
• Excellent communication skills in both English and Kiswahili.
• Ability to multitask, prioritize, and work independently with sound judgment.

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Job Summary:

We are seeking a dedicated billing supervisor to manage and oversee the billing operations within our hospital, ensuring that all inpatient bills are accurate, up-to-date, and compliant with insurance and corporate policies. This role requires a keen eye for detail, strong organizational skills, and the ability to work closely with various departments to ensure smooth and efficient billing processes.

Key Responsibilities:

Inpatient Billing:

• Ensure real-time updates of all inpatient bills in the MED360 system to guarantee the accuracy and completeness of charges for interim and final bills.
• Verify that all necessary patient information is obtained at admission and maintained throughout the stay, including admission forms, insurance policy numbers, and cover limits.
• Notify NHIF of patient admissions within 24 hours and send pre-authorization forms to insurance companies and corporations promptly.
• Communicate with patients about their coverage and handle situations where cover limits are exceeded, ensuring proper documentation and agreements for cash payments.

Discharge and Billing Closure:

• Oversee the closing of patient bills at discharge, ensuring all required documents are attached and accurate before dispatch to the Finance Claims Office.
• Confirm that all bills include correct charges, completed claim forms, and necessary documentation such as pre-authorization letters, discharge summaries, and case notes.
• Ensure claims are within the authorized limits and include relevant smart reports where applicable.

Claims Processing and Dispatch:

• Scan and dispatch all outpatient and inpatient bills to the Finance Claims Office within 24 hours of bill closure, following the standard operating procedures (SOPs).
• Maintain accurate records of internal dispatch summary reports (IDS) and ensure all documents are acknowledged and sent to the Finance Claims Office.

Reporting and Communication:

• Maintain a file of inpatient checklists and send daily status reports on corporate and cash inpatient accounts to the credit control team.
• Provide daily updates to insurance companies and corporates regarding potential exceeded cover limits, requesting increases or cash payments as needed.
• Submit weekly reports on finalized invoices to Finance Claims and Credit Control.

Discharge Management:

• Ensure that discharge procedures, billing authorizations, and claim submissions follow the laid down protocols.
• Submit claims and bills to the Finance Claims Office within 24 hours of patient discharge or receipt of outpatient bills.

Teamwork and Leadership:

• Ensure adherence to SOPs in inpatient claims management and compliance with insurance company requirements.
• Participate in the implementation of projects within the group operations, ensuring billing functions and system reports are accurate and reliable.

Requirements

• Education: Degree in Finance or Accounting, or ACCA Part 2/CPA K Part/Sec 2 or higher.
• Experience: At least 2 years of accounting experience, preferably in a hospital setting.
• Skills: Self-motivated, strong leadership, excellent people skills, honesty, and ethical conduct.