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  • Posted: Apr 23, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
    Read more about this company


    Technical Lead – Enterprise Digitization

    Job Purpose:

    • Lead Backend and Frontend Engineers (.NET and Angular) in building the enterprise solutions i.e. Branch Service Hub Solution, Newgen workflows, CRM, ERP.
    • The Technical Lead be responsible for managing a highly functional team of engineers saddled with the responsibility of building scalable Systems with no supervision.
    • The Technical Lead to ensure that project goals are met, and the solutions delivered are of high-quality and align with the company’s technical standards and strategic objectives.
    • The Technical Lead focuses on the technical aspects of a project, leading the development team and making key technical decisions.

    Job Responsibilities/ Accountabilities:

    • Determining project requirements and developing work schedules for the team.
    • Delegating tasks and achieving daily, weekly, and monthly goals.
    • Liaising with team members, management, and clients to ensure projects are completed to standard.
    • Identifying risks and forming contingency plans as soon as possible.
    • Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
    • Keeping up to date with technology industry trends and developments and adapt to new technologies.
    • Updating work schedules and performing troubleshooting as required.
    • Motivating staff and creating a space where they can ask questions and voice their concerns.
    • Being transparent with the team about challenges, failures, and successes.
    • Perform code reviews and ensure high standards of quality.
    • Implement and manage change when necessary to meet project outputs
    • Track project performance, specifically to analyse the successful completion of short and long-term goals.
    • Coordinate internal resources and third parties/vendors for the flawless execution of projects


    Essential Knowledge & Personal Attributes

    • Bachelor’s degree in computer science, engineering, or a related field.
    • Requires a minimum of 5 to 7 years of experience in the technology industry, specifically in software development or similar roles
    • Experience in a similar role would be advantageous.
    • Excellent technical, diagnostic, and troubleshooting skills.
    • Strong leadership and organizational abilities.
    • Willingness to build professional relationships with staff and clients.
    • Excellent communication, motivational, and interpersonal skills.
    • Solid technical background, with understanding or hands-on experience in software development and web technologies
    • Experience with project management software tools, methodologies, and best practices
    • Experience seeing projects through the full life cycle
    • Using strategic thinking and decision-making skills to determine the technical direction and system architecture of projects.
    • Ability to mentor and provide technical guidance to team members, improving their skills and productivity.
    • Strong attention to detail and the ability to multitask, ensuring the quality and efficiency of the projects handled.
    • Experience with code reviews, documentation, and software testing to ensure the functionality and efficiency of the developed software.

    go to method of application »

    Relationship Manager - HNI Business

    Job Scope: 

    The role is responsible for deepening relationships with HNI (High Net-Worth Individuals) clients to optimize retention, business development, revenue and profitability.

    Job Purpose:  

    • Responsible for acquisition of new HNI business & management of allocated portfolio to drive balance sheet and income growth.
    • To onboard existing & NTB HNI clients. Build strong business relationships with aim of driving sales, service excellence and high level of client satisfaction that is mutually benefiting.
    • Work with EIB, ELAK and treasury to provide wealth management and preservation solutions to clients.

    Key Performance Areas: 

    Relationship Management and Financial Performance - 70%

    • To be the first point of contact for clients for the allocated portfolio
    • Proactively onboard and engage existing clients on the Group’s offering, educate on new changes in the bank/industry and share advisory communication.
    • Deliver deposit, loans, investment, insurance and revenue targets. 
    • Leverage the ecosystem opportunities across all business segments to target quality business and grow value. 

    Customer Excellence - 15%

    • Digitize and cross sell to increase product holding to a minimum of 4 (Save, Invest, Borrow & Insure)
    • 100% CRM utilization on service, sales pipeline and client contact program.
    • Ensure correct carding of clients in the portfolio with minimum utilization of 75%.
    • Achieve best bank in HNI Banking in the country measured by wallet size growth, customer satisfaction score and NPS rating.
    • Migrate transactions to digital channels – minimum of 60%.

    People - 5%

    • Team spirit and stakeholders’ management
    • Efficient management of resources to deliver timely services to clients professionally.
    • Training and personal development 

    Internal Processes, Risk and Compliance - 10%

    • Ensure compliance with KYC, AML, legal, regulatory and any other governance requirements in acquisition and management of clients.
    • Comply with all the Group’s and Subsidiary policies and procedures.
    • Satisfactory portfolio audit


    • Bachelor’s degree. Master’s degree will be as an added advantage.

    Qualifications - Experience, Skills and Knowledge

    • At least 5 years Consumer Banking Business covering liabilities & assets sales and service/relationship management
    • Strong interpersonal, organization and communication skills
    • Experience in selling investment & insurance products and HNI clients management will be an added advantage
    • Strong business acumen.

    Method of Application

    Use the link(s) below to apply on company website.


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