Latest Recruitment at Equity Bank Kenya

Job Purpose:

• Lead Backend and Frontend Engineers (.NET and Angular) in building the enterprise solutions i.e. Branch Service Hub Solution, Newgen workflows, CRM, ERP.
• The Technical Lead be responsible for managing a highly functional team of engineers saddled with the responsibility of building scalable Systems with no supervision.
• The Technical Lead to ensure that project goals are met, and the solutions delivered are of high-quality and align with the company’s technical standards and strategic objectives.
• The Technical Lead focuses on the technical aspects of a project, leading the development team and making key technical decisions.

Job Responsibilities/ Accountabilities:

• Determining project requirements and developing work schedules for the team.
• Delegating tasks and achieving daily, weekly, and monthly goals.
• Liaising with team members, management, and clients to ensure projects are completed to standard.
• Identifying risks and forming contingency plans as soon as possible.
• Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
• Keeping up to date with technology industry trends and developments and adapt to new technologies.
• Updating work schedules and performing troubleshooting as required.
• Motivating staff and creating a space where they can ask questions and voice their concerns.
• Being transparent with the team about challenges, failures, and successes.
• Perform code reviews and ensure high standards of quality.
• Implement and manage change when necessary to meet project outputs
• Track project performance, specifically to analyse the successful completion of short and long-term goals.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects

Qualifications

Essential Knowledge & Personal Attributes

• Bachelor’s degree in computer science, engineering, or a related field.
• Requires a minimum of 5 to 7 years of experience in the technology industry, specifically in software development or similar roles
• Experience in a similar role would be advantageous.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Willingness to build professional relationships with staff and clients.
• Excellent communication, motivational, and interpersonal skills.
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Experience with project management software tools, methodologies, and best practices
• Experience seeing projects through the full life cycle
• Using strategic thinking and decision-making skills to determine the technical direction and system architecture of projects.
• Ability to mentor and provide technical guidance to team members, improving their skills and productivity.
• Strong attention to detail and the ability to multitask, ensuring the quality and efficiency of the projects handled.
• Experience with code reviews, documentation, and software testing to ensure the functionality and efficiency of the developed software.

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Job Scope: 

The role is responsible for deepening relationships with HNI (High Net-Worth Individuals) clients to optimize retention, business development, revenue and profitability.

Job Purpose:  

• Responsible for acquisition of new HNI business & management of allocated portfolio to drive balance sheet and income growth.
• To onboard existing & NTB HNI clients. Build strong business relationships with aim of driving sales, service excellence and high level of client satisfaction that is mutually benefiting.
• Work with EIB, ELAK and treasury to provide wealth management and preservation solutions to clients.

Key Performance Areas: 

Relationship Management and Financial Performance - 70%

• To be the first point of contact for clients for the allocated portfolio
• Proactively onboard and engage existing clients on the Group’s offering, educate on new changes in the bank/industry and share advisory communication.
• Deliver deposit, loans, investment, insurance and revenue targets. 
• Leverage the ecosystem opportunities across all business segments to target quality business and grow value. 

Customer Excellence - 15%

• Digitize and cross sell to increase product holding to a minimum of 4 (Save, Invest, Borrow & Insure)
• 100% CRM utilization on service, sales pipeline and client contact program.
• Ensure correct carding of clients in the portfolio with minimum utilization of 75%.
• Achieve best bank in HNI Banking in the country measured by wallet size growth, customer satisfaction score and NPS rating.
• Migrate transactions to digital channels – minimum of 60%.

People - 5%

• Team spirit and stakeholders’ management
• Efficient management of resources to deliver timely services to clients professionally.
• Training and personal development 

Internal Processes, Risk and Compliance - 10%

• Ensure compliance with KYC, AML, legal, regulatory and any other governance requirements in acquisition and management of clients.
• Comply with all the Group’s and Subsidiary policies and procedures.
• Satisfactory portfolio audit

Qualifications

• Bachelor’s degree. Master’s degree will be as an added advantage.

Qualifications - Experience, Skills and Knowledge

• At least 5 years Consumer Banking Business covering liabilities & assets sales and service/relationship management
• Strong interpersonal, organization and communication skills
• Experience in selling investment & insurance products and HNI clients management will be an added advantage
• Strong business acumen.