Relationship Manager - HNI Business at Equity Bank Kenya

Job Scope: 

The role is responsible for deepening relationships with HNI (High Net-Worth Individuals) clients to optimize retention, business development, revenue and profitability.

Job Purpose:  

• Responsible for acquisition of new HNI business & management of allocated portfolio to drive balance sheet and income growth.
• To onboard existing & NTB HNI clients. Build strong business relationships with aim of driving sales, service excellence and high level of client satisfaction that is mutually benefiting.
• Work with EIB, ELAK and treasury to provide wealth management and preservation solutions to clients.

Key Performance Areas: 

Relationship Management and Financial Performance - 70%

• To be the first point of contact for clients for the allocated portfolio
• Proactively onboard and engage existing clients on the Group’s offering, educate on new changes in the bank/industry and share advisory communication.
• Deliver deposit, loans, investment, insurance and revenue targets. 
• Leverage the ecosystem opportunities across all business segments to target quality business and grow value. 

Customer Excellence - 15%

• Digitize and cross sell to increase product holding to a minimum of 4 (Save, Invest, Borrow & Insure)
• 100% CRM utilization on service, sales pipeline and client contact program.
• Ensure correct carding of clients in the portfolio with minimum utilization of 75%.
• Achieve best bank in HNI Banking in the country measured by wallet size growth, customer satisfaction score and NPS rating.
• Migrate transactions to digital channels – minimum of 60%.

People - 5%

• Team spirit and stakeholders’ management
• Efficient management of resources to deliver timely services to clients professionally.
• Training and personal development 

Internal Processes, Risk and Compliance - 10%

• Ensure compliance with KYC, AML, legal, regulatory and any other governance requirements in acquisition and management of clients.
• Comply with all the Group’s and Subsidiary policies and procedures.
• Satisfactory portfolio audit

Qualifications

• Bachelor’s degree. Master’s degree will be as an added advantage.

Qualifications - Experience, Skills and Knowledge

• At least 5 years Consumer Banking Business covering liabilities & assets sales and service/relationship management
• Strong interpersonal, organization and communication skills
• Experience in selling investment & insurance products and HNI clients management will be an added advantage
• Strong business acumen.