Latest Recruitment at Kempinski Hotels

Key Responsibilities

• Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
• Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed to ensure guests’ satisfaction and adherence to service standards.
• Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Constant training of subordinates.
• Supervise all cashier work of subordinates.
• Update all on loyalty programme.
• Act as a reliever to the Assistant Camp Manager in his/her absence.
• At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.
• Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.
• Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

Skills, Knowledge and Expertise

• Degree/Diploma in Hotel Management/Front Office Operations
• Four years’ experience in a similar role and proven track record in  the Maasai Mara may be considered in lieu of specialised education
• Minimum 5 years Front Office Supervisory position most preferably at the Maasai Mara
• Preferably as Section Head in 5-star property with operations at the Maasai Mara.
• Good Communication skills
• Opera Knowledge: Opera V5 (required) and Knowledge in Opera Cloud is an added advantage
• Proficiency in Excel and Word.
• Knowledge in a foreign language will be a distinct advantage
• Presentable, well-spoken individual
• Pleasant and outgoing personality
• Mature and Customer focused.

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Key Responsibilities

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Groups and Events Sales Manager and all sales associates.
• Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Groups and Events Sales Manager.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Follow all directions and guidelines shared by the Director of Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.
• Keep all colleagues abreast of all information from the client which maybe vital to timely response.
• Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.
• Assume responsibility for small groups as assigned by the Groups and Events Sales Manager
• Following all department sales and planning procedures precisely and at all times.
• Handle all type of events under the supervision of Group and Events Sales Manager.
• Maximize opportunities through negotiation and up-selling techniques, to convert business and drive revenue into the hotels to reach budget targets.
• Ensure a full understanding of the hotel’s Sales budget for the year to drive business forward and deliver this strategy to new and existing clients to meet annual revenue targets.
• Meet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• Degree/Diploma in business management or other relevant qualification.
• Must have at least 3 years’ experience in conference coordination or event planning.
• Strong organizational skills, attention to detail, and the ability to multitask.
• Proficiency in Microsoft Office and office management software.
• Excellent communication and customer service skills.
• Excellent organizational skills with a willingness to take initiative and be proactive in the procurement process.
• Excellent communications, facilitation, and negotiation skills.
• Excellent writing, speaking, and reading skills in English.
• Ability to work in a fast-moving, fluid team setting with multiple stakeholders.

go to method of application »

Key Responsibilities

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Groups and Events Sales Manager and all sales associates.
• Constantly gather, understand and apply knowledge of food, beverage, and technical equipment and inter-departmental procedures to the sales and planning process with the client.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Prepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis.
• Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process.
• Complete all reports on a timely basis as assigned by the Groups and Events Sales Manager.
• Maintain orderly event files recording all vital information on proper departmental forms.
• Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances.
• Live and achieve the Kempinski Sales Vision.
• Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis.
• Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.
• Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.
• Meet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals.
• Focus all personal sales efforts on one specific Market Segment as agreed up by the entire sales team plus minor efforts on the wide range of other market segments being pursued by the team.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• Degree/Diploma in business management or other relevant qualification.
• Must have at least 4 years’ experience as a Group and Events Sales Executive in a 5 star hotel.
• Strong organizational skills, attention to detail, and the ability to multitask.
• Proficiency in Microsoft Office and office management software.
• Excellent communication and customer service skills.
• Excellent organizational skills with a willingness to take initiative and be proactive in the procurement process.
• Excellent communications, facilitation, and negotiation skills.
• Excellent writing, speaking, and reading skills in English.
• Ability to work in a fast-moving, fluid team setting with multiple stakeholders.