Latest Recruitment at Sidian Bank

Branch: Kilimani Branch – Head Office

Department: Information Technology

Reports to: Manager – Core Banking & Channels

Job Purpose:

To provide second level user support for the T24 core banking system at both Branch and Head Office levels, and ensure T24 availability and uptime. In addition, this role will monitor performance of T24 and escalate high impact issues to the supervisor.

Key Responsibilities and Activities:

• Provide second level support to all users at branch and Head Office.
• Review fault/incident logs to ascertain and address all T24 issues.
• Provide after hours support in line with Service Level Agreements to ensure customer satisfaction
• Ensure all faults/incidents are resolved within agreed SLAs and escalate all faults/incidents to the responsible party
• Review system environment and user requests with the sole objective of providing solutions.
• Work together with the IT team to meet the business objectives
• Conduct periodic checks on the T24 system to identify weaknesses and challenges and provide solutions.
• Implement changes as per the business needs.
• Participate in project implementation as assigned.
• Identify shortcomings on the bank’s core application system and provide solutions to improve or rectify it according to business requirements.
• Provide solutions to issues arising from the T24 banking system.

Knowledge, Skills and Experience:

• University degree in Computer Science, Information Technology/Systems or IT related field
• Should have development experience in Temenos (T24) / other banking packages.
• At least two (2) years’ experience in T24 core banking system with strong Knowledge in T24 modules.
• Should be able to comprehend the configurations & customization requirements, provide Technical solution, wherever applicable.

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Key Responsibilities and Activities:

• Prompt and efficient processing of all loan products disbursement facilities in T24 core banking system.
• Processing of RTGS instruction as per the credit checklist and credit approval on loan disbursed amount.
• Loan termination, liquidation and pay offs of loan related facilities in core banking in respect to customers instructions and credit approval.
• Ensure marking of Limits/Overdraft and maintenance in core banking systems as per credit approvals and customers request.
• Posting of refunds/recoups in T24 core banking system as per customers instructions and credit approval and collecting commissions as per the bank policy.
• Posting reversal on mis post as per branch request or customer request instructions.
• Processing of loan write offs and write back in core banking system as per board and credit approvals against loan provisions in GL.
• Posting of collateral refund as per credit approvals and customers’ requests.
• Loan amendments on repayment dates, interest rate and modification of terms as per credit approvals.
• Manual loan recovery as per the request both from branch and credit requests to reduce PAR.
• Restructuring of Non-performing loans in T24 core banking systems as per credit approvals/board approval.
• Timely processing of Contractual Savings Standing Orders as required during loan booking to increase cash collateral Lien amount intended as security for the loan.
• Handle customer complaints and take appropriate action to resolve them. Assist to answer all loan services and customer phone calls. Resolve all issues and maintain knowledge on all loan servicing procedures. Manage all communication with internal departments to facilitate all loan processes credit department.
• Prompt and efficient response to branch queries raised through email within 24 hours to meet customers timelines and customers’ needs as per the bank policy.
• Keenly reviewing, verification and approvals of documents in credit quest before any disbursement is done for proper/correct processes to avoid error/loss of bank funds.
• Accurate filing of all loan related facilities, recoups/refunds, Loan disbursements, overdrafts, cash collateral, amendments and other client instructions as effected in the unit for future reference and ease retrieval when need arises.
• Reconciliation of Disputed loan schedules and loan deductions in core banking system to ascertain true position as per documentation verses T24 system.
• Ensure proper reconciliations of interest collected upfront and commissions collected on all related loan facilities.
• Provision of loan processed reports for ease of tick back both physical and system entries.
• Daily loan tick back of all processed loan application form with the system entries/transactions for submission to registry for archiving.

Knowledge, Skills & Experience:

• University degree.
• Minimum 2 years’ experience in a loans processing role using T24 with AA knowledge.
• Experience in AA reconciliation related issues.

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Branch: Kilimani Branch – Head Office

Department: Information Technology

Reports to: Senior Manager, IT

Job Purpose:

To design, implement, test and support the T24 core banking system changes and channel systems. This also include develop, update and deployment on new banking systems as per the bank requirements. It includes maintaining high availability of channels and core banking.

Key Responsibilities and Activities:

• Responsible for configuration and customizations in T24 core banking system as per Requirements and Technical Specifications.
• Integration of core banking and any third-party systems.
• Develop new solutions according to business needs.
• Investigate and document T24 core banking system and channels problems.
• Provide technical support for T24 core banking system and Channels
• Conduct testing for the developed components; Participate in SIT and extend support for UAT
• Provide after hours support in line with Service Level Agreements to ensure customer satisfaction
• Ensure all incidents are resolved within agreed SLAs and escalate all incidents to the responsible party
• Monitoring and housekeeping of the systems.

Knowledge, Skills and Experience:

• University degree in Computer Science, Information Technology/Systems or IT related field
• Should have development experience in Temenos (T24) / other banking packages.
• At least five (5) years’ experience in T24 core banking system with strong Knowledge in T24 modules.
• In depth technical knowledge of T24, programming, web service and OFS.
• Should be able to comprehend the configurations & customization requirements, provide Technical solution, wherever applicable
• Understanding of any programming language with a basic understanding in Linux environment.

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Branch: Kilimani Branch – Head Office

Department: Human Resources

Reports to: Head – Human Resources

Job Purpose:

The Human Resources Business Partner (HRBP) is an integral part of the HR team and our organization. In this role, the HRBP will provide the foundational support and functional expertise that drives productivity and results across a variety of our business. The HRBP will handle generalist responsibilities including onboarding of new staff, employee relations, learning and development, performance & talent management, recruitment workflow, people metrics/reporting, partnering with line management on HR and business needs and special projects. The HRBP will also work closely with the Head of Human Resources to create and drive talent and business strategy across the business.

Key Responsibilities and Activities

• Contribute to, and where accountable define policies and processes that support the banks and divisional /People strategy and objectives.
• Use and understand Sidian People tools and policies, engaging with divisional clients effectively to ensure their use across the bank.
• Drive consistency of approach across the bank in attracting, managing and developing talent to support current and future organizational needs.
• Work closely with all Sidian Bank managers to ensure that tools and policies are aligned, enhance employee engagement and ultimately improve performance.
• Use data and analytics to measure the effectiveness of tools and policies and understand the landscape for further improvement.
• Provide expert input across a range of HR issues (generalist / specific expertise)
• Participate in relevant projects, leading and championing as appropriate (divisional and/or Sidian) Sidian’s reputation as a world-class organization and employer of choice.
• Build relationships and form alliances with external counterparts, communities of practice and stakeholders to scan for innovations and opportunities to form partnerships.
• Understand and anticipate the need for change, diagnose the underlying issues and build the case for change with stakeholders. Build frameworks to plan and manage the continuous process of change including dependencies, risk, potential scenarios ad options to mitigate.
• Be an ambassador for the function and represent Sidian HR internally and externally (as appropriate)
• Work with business leaders and Head of HR, to create and drive a talent strategy across the business areas, to include identification of top talent, the import and export of that top talent and the overall career development of associates for which the HRBP is responsible.
• Develop, implement, and facilitate training and development initiatives to meet the specific business needs of the organization.
• Advocate and facilitate resolutions regarding employee relations issues, with escalation to the Head of Human Resources when necessary.
• Drive the annual performance and planning and review (PPR) process, including calibration of talent across a variety of different Practice groups.
• Drive the principles of meritocracy with business leaders in all talent decisions, including promotions, transfers, compensation adjustments, etc
• Drive the biannual HR Review process for a variety of different Practice groups/businesses, including top talent identification (9 Box), organizational strategy and succession planning.
• Partner with hiring managers to assess talent needs and strategy to meet those talent needs with both internal and external recruiting efforts.
• Generate a variety of reports as requested by HR, Finance, and other business leaders.
• Analyze Human Resources key metrics (turnover, exit interviews, days to fill positions, cost per hire) and utilize data for process improvements.
• Partner with management to prepare and maintain job descriptions for each position.
• Answer general HR questions and resolves issues in a timely manner.
• Provide advice to line managers on employee relations matters in a flexible and consistent manner.
• Ensure the administration duties of the HR function are effectively carried out by the HR Administrative Officer and HR Operations Officer (e.g. filing, updating employee records, producing accurate and quality written documentation, managing the starters and leavers process, liaising with payroll, etc.)
• Support in assigned HR projects.

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Branch: Kilimani Branch – Head Office

Department: Shared Services

Reports to: Manager, Loans Processing

Job Purpose:

The position is responsible for the prompt efficient reconciliation of the ADC related processes by ensuring all controls and settlement policies are followed.

Key Responsibilities and Activities:

Reconciliations

• Ensure daily reconciliation of ADC related accounts with discrepancies identified and corrected within 48 hrs. and exceptions escalated.
• Ensure M-Pesa floats in the branches and head office are maintained.
• Ensure commissions are collected and distributed to branches within 24 hours of receipt.
• Ensure amounts owed by other banks are settled on a bank to month basis.
• Ensure all ADC related reports are prepared as per the set schedule in a timely manner.
• Ensure all items posted are authorized before close of business. 

Revenue Assurance

• Support in Analysis of Actual Vs Expected revenue from all transactional revenue lines.
• Identifying uncollected charges in Nostro and other operational accounts (banker’s cheques, Mpesa, card Centre and Funds transfer) and ensuring that the same is collected.
• Ensure that debits in P&L are monitored on a daily basis and any exceptions escalated. To pick any authorized debits in P&L accounts.

Customer Service

• Effect instructions received from customers or branches within 24 hours of receipt e.g. Card reactivation, blocking lost/stolen cards.
• Ensure adequate stocks of stationery to branches and maintenance of re-order levels thereto.
• Respond to customer and branch queries.

Reports

• Prepare a summary report of transaction movement.
• Ensure daily receipt of reconciliation reports within the department.
• Any other report as may have been assigned.
• Inform the relevant authorities on the anomalies related to ATM, Money Gram, M-Pesa and Western Union system operations and faults rectified.

Financial Management

• Ensures management of costs.
• Ensure prevention of income leakage and collection of revenue.
• Facilitating in cost containment of various transactional processes by ensuring avoidance of chargeable errors.
• Ensuring that the bank doesn’t incur losses through internal, Nostro & swift charges

Knowledge, Skills and Experience:

• Bachelor’s degree in a business-related cost & a diploma in a business-related course, CPA Part II
• At least 3 years working experience in operations.
• Good analytical skills and report writing skills.