Latest Recruitment at SunCulture Kenya Ltd

About the role:

We are seeking a dedicated and skilled Company Cook to join our team. The ideal candidate will be responsible for preparing and serving meals for our employees, ensuring high quality and consistency. The Company Cook will also maintain a clean and organized kitchen, follow food safety guidelines, and support various kitchen operations.

Key Responsibilities:

• Prepare and serve morning tea by 9:30 AM.
• Prepare and cook a variety of dishes for all employees..
• Ensure that all food is of high quality and meets our standards.
• Follow recipes and cooking techniques to ensure consistency.
• Maintain a clean and organized kitchen, including daily cleaning of fridges and microwaves.
• Ensure that all equipment is in good working order and report any issues to management.
• Monitor inventory levels of supplies and inform the Office Manager when replenishment is needed.
• Collaborate with other kitchen staff to ensure that all orders are prepared and served in a timely manner.
• Adhere to all food safety and sanitation guidelines.
• Maintain a clean and safe work area, including handling utensils, equipment, and dishes.
• Prepare coffee, other beverages, and snacks on special requests for guests as needed.

Qualifications:

• Proven experience as a cook or chef in a similar role.
• A certificate in catering or equivalent qualification preferred.
• Strong knowledge of various cooking methods, ingredients, and kitchen equipment.
• Ability to follow recipes and cooking techniques accurately.
• Excellent organizational and time management skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong attention to detail and commitment to maintaining high standards of cleanliness and hygiene.
• Good communication and interpersonal skills.
• Ability to stand for long periods and lift heavy objects as needed.
• Knowledge of food safety and sanitation regulations.
• Experience in corporate or institutional food service is a plus.
• First Aid and Food Safety certification is a plus.

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About the role

SunCulture is seeking a skilled and motivated BI Analyst to join our current data team. This pivotal role will be responsible for overseeing business intelligence (BI) initiatives, as well as managing sales,PayG and operations data and reports, including commissions. The Data Associate will play a crucial part in leveraging data to drive strategic decision-making and optimize operational efficiency across the organization.

Key Responsibilities

Business Intelligence (BI):

• Design, develop, and maintain BI solutions to provide actionable insights into sales and portfolio performance, market trends, and customer behavior.
• Create visually compelling dashboards and reports to communicate key metrics and KPIs to stakeholders at all levels of the organization.
• Conduct ad-hoc analysis to support strategic decision-making and drive continuous improvement initiatives.

Sales, Credit Portfolio and Operations Data Analysis:

• Analyze sales data to identify opportunities for revenue growth, optimize pricing strategies, inform team productivity, and enhance customer segmentation.
• Monitor operational metrics related to product distribution, inventory management, and supply chain logistics to identify inefficiencies and areas for improvement.
• Calculate and track sales commissions and bonuses for field agents and sales representatives, ensuring accuracy and timeliness in payments.
• Analyze and manage credit portfolio data to assess risk, optimize loan performance, and inform strategies for credit management and collections.

Data Management:

• Collect, organize, and maintain large datasets from various sources, ensuring accuracy, consistency, and integrity.
• Develop and implement data management processes and protocols to streamline data capture, storage, and retrieval.
• Collaborate with cross-functional teams to identify data requirements and establish data governance standards.

Data Governance and Compliance:

• Ensure compliance with data protection regulations and industry standards, such as GDPR and CCPA, by implementing appropriate data security measures and access controls.
• Establish data quality standards and protocols to uphold the integrity and reliability of our data assets.
• Conduct regular audits and assessments to monitor adherence to data governance policies and address any identified issues or risks.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Statistics, or a related field. Master's degree preferred.
• 2+ Years experience in dealing with and reporting using systems and data analytics tools and software such as PowerBI
• Proven experience in data management, business intelligence, and data analysis, preferably in the agriculture or renewable energy sector.
• Proficiency in SQL, Python, R, or other programming languages commonly used for data manipulation and analysis.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Excellent communication and collaboration skills, with the ability to effectively liaise with stakeholders across different functional areas.
• Familiarity with data visualization tools such as Tableau, Power BI, or QlikView.
• Familiarity with ETL tools and No sql databases will be an added advantage.
• Understanding of data privacy and security principles, with experience implementing data governance frameworks.
• Strong presentation skills – the ability to present findings, along with forecasts and projections, to executives and management personnel
• Comfortable with ambiguity and experience working in a dynamic environment
• Be organized, have great time management skills, and meet deadlines set.  

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About the Role

• Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

Key Responsibilities

• Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and Talk-time set by achieving a high conversion rate.
• Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge
• Explain technical product features and answer customer questions about SunCulture products.
• In addition to leads shared by SunCulture be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times
• Ensure at least an 80% conversion rate from leads generated by you.
• Be versatile in making extensive outbound calls that meet the organization's KPIs
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
• Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
• Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
• Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later
• Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
• Undertake all training scheduled to better improve the quality of your output and relationship with customers.

Does this sound like you?

• Experience in Sales and Customer Service
• Additional experience as a Telesales Representative is an added advantage
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Hands-on, detail-oriented, and with strong execution skills,
• Excellent Communication Skills with the ability to resolve issues and address complaints
• Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
• Independent thinker with proactive decision-making capabilities
• Comfortable with ambiguity and experience working in a dynamic environment
• Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
• Be organized and be an expert in time management and meet deadlines.  
• A diploma or degree in Sales or any other related field is an added advantage.