Latest Vacancies at Ital Global

Job Requirements

• Bachelor’s degree or Diploma in Business Administration or a related field preferred.
• Attained a C+ or higher in your KCSE.
• Proficient in Microsoft Office.
• Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.

Competencies and Skills Required

• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task and work under pressure 
• Highly adaptable
• Exceptional interpersonal skills
• Emotionally Intelligent
• Empathetic
• Strong customer centric skills

Job Duties and Responsibilities.

• Maintaining a positive, empathetic and professional attitude towards clients at all times
• Primary point of contact within the hospital
• Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
• Welcoming, receiving, guiding and directing the patients around the hospital
• Filling and processing of application forms
• Investigate and respond to all customer enquiries promptly.
• Escalate complex queries to the appropriate functional area.
• Carry out customer and product related document processing
• Make customers’ experiences better by ensuring customer satisfaction
• Communicating with customers through various channels.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Performing billing duties.
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Answer all incoming calls and redirect them or keep messages.
• Handling patients, referral sources, and administrative department inquires
• Assisting the doctors in booking appointments for the next visit of the patient.
• Entering patient information into a customer information system
• Serving as a backup when other employees are out due to absent staff members
• Any other duties as assigned.

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About the Client:

Our client in the hospitality industry, is looking for an enthusiastic, skilled and proactive candidate to join their team as a Barista to engage clients in service delivery with a focus on ultimate customer service and timely fashion.

Summary of Duties and Responsibilities.

• Promote special dishes, beverages, or desserts to guests and upsell other products/services, including cocktails and beverages.
• Prepare and serve cocktails/Coffee with precision and creativity.
• Preparing grinding and blending coffee beans, brewing coffee and tea, preparing items for waiters to serve customers.
• Take orders while paying attention to details (e.g. Preferences of coffee blend, dairy and sugar ratios).
• Demonstrate a good understanding of the menu and make recommendations.
• Develop a range of creative cocktails and demonstrate barista skills to enhance the overall dining experience for guests.
• Packaging food and beverages for sale.
• Cleaning and restocking work areas, emptying trash, and sanitizing equipment and utensils.
• Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
• Taking inventory and replenishing items in display cases, or behind the counter.
• Adhering to all food safety regulations and quality controls, company rules and regulations.
• Present bills accurately, process payments, and receipts.
• Ensure the Crockery, cutlery and glassware are clean and polished before service.
• Taking accurate food and drink orders correctly and communicating the order details to the kitchen staff.
• Control breakages of operating equipment and participate in stock taking as required.
• Maintain stock of clean cutlery and crockery e.g mugs and plates.
• Check if brewing equipment operates properly and report any maintenance needs.
• Comply with health and safety regulations.
• Communicate customer feedback to managers and recommend new menu items.
• Ensuring that the (HACCP) is adhered to on a daily basis by all members of staff.
• Welcome all customer and present beverage and food menu.
• Make suggestions and answer any inquiries.
• Describe current promotions and new products.
• Operate coffee making equipment.
• Prepare and present beverages according to established recipe and presentation standards.
• Any other duties as assigned from time to time.

Key Qualifications

• Certificate/Diploma in Food and Beverage/Hospitality or Related field.
• At least 2 years’ experience in a busy restaurant.
• Must have good knowledge of food safety and hygiene practices.
• Must be able to make cocktails/Coffee.
• Certificate for a barista course.
• Coffee brewing knowledge.
• Good knowledge and experience in Cocktail making.

Competencies and Skills:

• Team player.
• Be flexible and willing to work in shifts.
• High level of attention-to-detail.
• Excellent communication skills.
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
• Uphold high Integrity.

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About the Client:

Our client is a 24hours Restaurant located in Upperhill and is looking for a highly skilled, passionate, creative and experienced in diverse cuisine individual to join the team as a Chef.

Summary of Duties and Responsibilities

• Ensure preparation of food products are done effectively and correctly as per the laid down procedures
• Consult and check on daily requirements, functions and last minute events
• Prepare the daily mis-en-place and food production in different sections of the main kitchen
• Set up workstations with all needed ingredients and cooking equipment
• Keep a sanitized and orderly environment in the kitchen
• Ensure all foods and produce received are well labelled, Date stamped and stored correctly
• Follow the instructions and recommendations from the immediate superiors to complete the daily tasks
• Ensure the standard recipes for all dishes are followed correctly and maintain uniformity of taste, Quality and portion control
• Ensure food preparation procedures are followed with critical check on costs and wastage
• Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques
• Ensure all relevant documentations are maintained and report the same to immediate supervisor
• Ensure all stock levels are maintained and correctly documented
• Ensure to attend to any other duties that may be assigned by the immediate supervisor
• Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up and supervising of buffets and special functions
• Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control
• Guide and train the subordinates on a daily basis to ensure high motivation and economical working environment
• Any other duties as may be assigned from time to time

Key Qualifications

• Diploma or higher national diploma in food production
• A minimum of 2-3 years’ relevant work experience
• Knowledge in HACCP

Skills and Competencies

• Excellent record in kitchen operations and procedures
• Exceptional cooking skills
• Computer skills is an added advantage
• Work planning and organization skills
• Knowledge in Safety and hygiene awareness
• Exceptional communication and interpersonal skills
• Excellent customer relations and people management skills 
• Ability to work under pressure and under minimum supervision