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  • Posted: Apr 23, 2020
    Deadline: May 4, 2020
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    Our Roots Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communicat...
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    Technology Associate - Service Design

    Reporting to    :    Senior Manager Service Design- MFS

    Department     :    Technology Division - Service Platforms

    Role Purpose

    Fulfilment of business requirements on existing and new service platforms in accordance with organisational objectives

    Responsibilities

    • Deployment, configuration and/or support of systems in production or pre-production environments.
    • Design, configure, and support service platforms infrastructure.
    • Software development/scripting with preference given to Java, PHP, PYTHON, SQL.
    • Resolving customers related issues.
    • Testing of software upgrades and assisting with documentation
    • Supporting service design and operations team on all task related to project delivery.
    • Requirements elicitation, analysis, planning and implementation

    Academic/ Professional Qualifications

    • Bachelor's degree in information systems management, information technology, computer science or related fields with at least one semester/quarter remaining after internship.
    • Must be available for full-time role.
    • Must be in good academic standing.
    • Must be at least 18 years of age.

    Professional Knowledge

    • Minimum 1-2 years’ experience in IT environment
    • Familiarity of mobile money, payments, banking and relevant standards
    • with charging, messaging, and VAS systems in general.
    • Familiarity with telecommunications grade hardware & and best practices in these domains.
    • Familiarity software platforms, integration management, network design & implementation, operation and maintenance methods and procedures.
    • Familiarity with the Agile Software Development Methodology.
    • Excellent communication skills.
    • Familiar with database, unix/linux shell scripting and IP network administration..
    • Business analysis skills and experience.
    • Working knowledge and hands-on experience on database platforms.
    • Working knowledge and hands-on experience on applications development & Unix/Linux shell scripting.
    • Working knowledge on network administration.

    Professional Skills

    • Team player
    • Initiative and hands on
    • Ability to work without supervision
    • Results oriented
    • Ability to work long hours to meet deadlines
    • Good interpersonal skills
    • Innovative

    go to method of application »

    Senior Engineer - Service Operations

    Reporting to    :    Senior Manager – Service Operations

    Band     :         3

    Department     :      Technology Division

    Role Purpose

    Responsible for delivering value to the business through technology. The goal is to ensure that the underlying service delivery and support infrastructure is optimized to provide continuous value and service to our customers.

    Key Duties and Responsibilities

    • Managing Vendor and Supplier relationships to support development and implementation of new business products and offers.
    • Forecasting Service and capacity, planning, deployment and optimization of the platforms.
    • Implementation and configuration on the service nodes, primarily focusing on business requests such as tariffs, brands, lifecycle management.
    • Development, documentation and implementation of service/business continuity plans, including coordinating regular BCP testing.
    • Resolve engineering related escalations of anomalies with or without vendor support as per support contracts.
    • Participating in post incident reviews, root cause analysis and implementation of recommendations from the RCA report.
    • Developing and maintain a knowledge base and a product catalog.
    • Identifying and evaluating options for improving business systems.
    • Automation of complex, manual and error-prone processes.
    • Designing solutions that not only considers concepts such as abstraction and modularity but also considers aspects such as maintainability, reusability, performance, security and scalability.
    • Software development in accordance with the company’s guidelines and standards along with international best practice to consistently deliver high quality solutions.
    • Managing the packaging, testing and deployment of internally developed solutions.
    • Documentation of the design, test plans, manuals as well as any other artifacts that help describe the function, architecture, and design of the solution.
    • Providing operational support that will involve monitoring system performance, making defect repairs, testing the application after any changes are made, and tuning.
    • Participating in team activities such as peer code reviews to improve the overall quality of team deliverables.
    • Managing and supporting 3rd party software developers and other integration partners both internal and external. 

    Academic/ Professional Qualifications

    • Bachelor’s Degree in Engineering Degree or Electrical and Electronics or Telecommunications or related Field.

    Professional Knowledge

    • Minimum 3-5 years’ experience in Service Operations
    • Knowledge of mobile money, payments, banking and relevant standards and best practices in these domains.
    • Knowledge of charging, messaging, and VAS systems.
    • Familiarity with the Agile Software Development Methodology.
    • Business analysis skills and experience.
    • Working knowledge and hands-on experience on database platforms.
    • Working knowledge and hands-on experience on applications development & Unix/Linux shell scripting.
    • Working knowledge on network administration.

     

    Professional Skills

    • Team player
    • Initiative and hands on
    • Ability to work without supervision
    • Results oriented
    • Ability to work long hours to meet deadlines
    • Good interpersonal skills
    • Innovative

    Method of Application

    Application should be sent to irecruitment@telkom.co.ke (internal) or recruitment@telkom.co.ke (external) by providing an updated Curriculum Vitae (CV) before 5.4.2020 including details of your current telephone contacts and names of three referees. Only shortlisted candidates will be contacted.

    Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

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