Careers at Flexi-Personnel

Key Responsibilities:

Troubleshooting & Support:

• Provide Level 2 support for telephony systems, including diagnosing and resolving issues related to PBX, VoIP, SIP, and analog/digital lines.
• Handle escalations from Level 1 support and work towards resolution within defined SLAs.
• Perform root cause analysis for recurring issues and implement preventive measures.

Configuration & Maintenance:

• Configure, maintain, and support telephony infrastructure, including IP phones, softphones, call recording systems, and other telephony-related hardware/software.

Implementation & Installation:

• Participate in the configuration and implementation of SIP Trunks & SIP domains.
• Collaborate with vendors and internal teams during project deployments.

Monitoring & Reporting:

• Monitor telephony system performance and availability, proactively identifying potential issues.
• Generate reports on system performance, call quality, and usage metrics.

Documentation & Training:

• Maintain accurate documentation of SIP configurations, changes, and troubleshooting procedures.
• Provide training and guidance to Level 1 support teams on SIP & telephony-related issues.

 Qualifications:

Experience:

• 3+ years of experience in telephony support or a similar role.
• Hands-on experience with VoIP systems (e.g., Cisco Unified Communications, Avaya, Mitel, or similar platforms).
• Familiarity with PBX systems, SIP protocols, and telephony hardware.
• Bachelor’s degree in IT or related course.

Certifications (Preferred):

• Cisco CCNA Collaboration, Avaya Certified Support Specialist, or other relevant telephony certifications.

 Skills & Competencies:

• Strong understanding of telephony protocols (SIP, RTP, H.323) and networking concepts (TCP/IP, VLANs, QoS).
• Experience with telephony monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds VoIP & Network Quality Manager).
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills to effectively collaborate with internal teams and external vendors.
• Ability to work independently and manage multiple tasks simultaneously.

Additional Requirements:

• Availability for on-call support or after-hours work as needed.

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DUTIES AND RESPONSIBILITIES

• Supplier & vendor invoice receiving, arithmetic verification, sorting by company & date.
• Ensure all unposted invoices are printed & filed in the respective folders
• Posting all invoices in QB & filing them chronologically
• Timely processing of supplier/vendor payments & invoice matching in QB
• Calculation and filing (in iTax) of withholding VAT (WHVAT) & withholding taxes (WHTs) & MRI and update the relevant Google Sheet(s)
• Follow up on supplier/vendor payments to ensure timely remittance of cash to their accounts
• Reconciliation of payables sub ledger & ledger accounts as well as the general ledger
• Supplier accounts accruals & prepayments
• Assist with bank accounts reconciliation
• Compute, reconcile, & file monthly statutory deductions & levies including PAYE, NHIF/ SHIF, NSSF, HELB Loans within the stipulated deadlines
• Ensure monthly posting & reconciliation of petty cash invoices & payments
• Assist with training of interns & junior accountants
• Ensure all postings for the month are done by the 5th of the following month
• Any other roles as assigned by your supervisor(s) from time to time

EDUCATION, PROFESSIONAL QUALIFICATIONS AND EXPERIENCE

• Be a CPA-K and have a bachelor’s degree in business administration or commerce (Accounting or Finance Major)
• Have 5+ years proven experience in a similar position
• Be able to work with accounting software such as QuickBooks Desktop, QuickBooks Online, MS Excel & Google Sheets
• Be versatile and able to multitask in a fast-paced environment
• Possess vital soft skills such as effective, proactive communication, ability to take & execute instructions with precision, show positive attitude at work & be teachable.
•  Be a self-motivated and independent work ethic.