Jobs at Living Goods

Roles and responsibilities:

Strategy and Thought Leadership:

• Partnering with the CDHO, create a vision for Digital Health partnerships and relationships that align with LG’s strategic priorities. The role acts as an external interface to the voice of partners, learning from partners’ experiences, successes, and failures, assessing partner priorities and focus areas, and mapping with LG program and organizational priorities.
• Review, design, develop, and periodically refine the Digital Health Strategy in line with the overall organization strategy, applying lessons from work done in our existing countries, emerging technology trends, and best practices emanating from the global and local digital health and technology ecosystem.
• Strengthen LG’s thought leadership role in the DH ecosystem by bringing to life our digital health impact through careful, accurate, and clear articulation of our voice, evidence, and impact in the external forums and partner landscape.
• Contribute and lead the development of global digital health deployment models and plans in close partnership with different partners.
• Design digital health models (design, implementation, and rollout) for various scenarios as LG scales into new countries including internal and external partnerships models.
• Determine optimal digital health platforms and technology products for different programs and geographic contexts for realizing LG’s organizational priorities and strategic objectives.

Digital Health Delivery:

• Lead the development and implementation of processes, policies, and systems to support operational effectiveness and compliance with DH interventions.
• Provide leadership support for the delivery of the grant-related deliverable through close coordination of various internal and external teams as well as mapping of overall scope, timelines, and committed plan. Negotiate, set up, and manage expectations, reporting structures, communication channels, payment mechanisms, etc. for any external digital or technology partnerships.
• Monitor, evaluate, and develop corrective action plans ensuring programs/projects are delivered within the plan and aligned to goals.
• Lead/support scoping trips and research, and where opportunities turn to implementation; lead the design of the new / revised digital solutions and technical requirements.

External Relations, Partnerships, and Advocacy:

• Develop and maintain strong relationships and partnerships with external partners including technology providers, innovators, implementing partners, policymakers, and donors in the local and global digital health and technology ecosystems.
• Stakeholder management for advocacy – helping the advocacy team to establish stronger relationships with digital health advocacy targets, including co-developing / co-implementing stakeholder engagement plans.
• Represent LG in external meetings, workshops, and conferences and showcase our digital health impact in the local and global ecosystems; support the engagement of other team members in forums on digital health (e.g., reviewing/developing talking points, prepping speakers).
• Provide regular insights and updates on digital health and technology-related trends and work closely with CDHO for mapping the opportunities and risks from the ecosystem trends to LG programs and advocacy priorities.
• Develop and inculcate strong partnerships internally with various LG departments and units (within the Digital Health department as well as with other departments and units such as Programs, Innovations, BDAC, Country teams, etc.) to ensure close alignment and collaboration to realize LG’s mission.
• Lead the periodic review, refinement, and adoption of the internal DH partnership framework and co-lead the evolution of our digital health work in a new era of scale technology while balancing the innovation focus involving emerging technology trends (data and digital)
• Identifying opportunities to influence digital health policies with multilateral/bilateral advocacy targets, including scanning of the digital health policy landscape.
• Providing technical assistance in the development of digital health policy recommendations
• Developing / co-developing collateral for advocacy – policy / technical briefs, white papers, technical guidance documents, and blogs.

Business Development (BD)

• Support with business development and fundraising efforts with bids, proposals, concept notes, presentations, etc. in response to government and other donor/partner solicitations which are aligned with LG objectives and mission.
• Act as the in-house DH interface to support BD activities, including coordinating and owning the end-to-end process for ensuring timely support for bid responses and proposal preparation; support includes strategic alignment, scope estimation, execution dependencies, risk mitigation, etc.
• Identify and develop funding opportunities to further the digital health strategic agenda.
• Develop, maintain, and communicate digital health-related content including any grant-related reporting requirements.
• Identify and target new opportunities to work with partners (including governments), manage and prioritize the pipeline of opportunities, engaging internal and external stakeholders.
• Work with the BD team to develop concept notes, presentations, and thought papers including proposals and bids for identified opportunities with DH components and scope.

Skills, Competencies, And Experience

• The candidate should have 10+ years’ experience or more in identifying and implementing digital health/technology, ideally in the development space.
• The candidate must have prior professional work experience in Africa.
• Prior experience in matrix reporting in a large global organization is desirable.
• Prior experience working in a diverse team is desirable.
• The candidate must have a strong understanding of the technology systems, platforms, frameworks, and digital ecosystems including the software development lifecycle.
• Deep understanding of evolving digital health and community health landscape, particularly in Africa, including opportunities and challenges and commonly adopted digital health solutions and platforms used in low-resource settings.
• Innovation and creative thinking with exceptional problem-solving skills. Broad understanding of digital technical frameworks, their current limitations, future trends, and industry requirements
• Experience initiating change processes of technical solutions and proactively involved in managing innovation and change related to the implementation.
• Ability to continuously identify, file and follow up on new features and issue requests during implementation.
• Ability to understand client and partner requirements and design future state workflow for effective solutions.
• Team and Organizational Leadership
  • Should have hands-on leadership and management experience.
  • Ability to lead organization design, communicate a vision, manage performance and change, build common understanding, and align resources to accomplish departmental objectives as work evolves.
  • Experience in managing talent - hire, onboard, motivate and inspire others to be the best they can be.
• The candidate should have a track record for identifying opportunities and bringing ideas to fruition. The candidate should have successfully started projects or initiatives in developing countries before, preferably in the development space such as health.
• The candidate must possess strong interpersonal skills that establish and maintain rapport with diverse global audiences and a willingness to work in a dynamic work environment.
• The candidate should understand what it takes to successfully work and build lasting relationships with external partners including technology providers, implementation organizations, donors, etc., and have the ability to serve as an external ambassador of the organization, including leading both formal and informal presentations such as speaking at conferences.
• Strong experience in advocacy and policy development around digital interventions.
• The candidate must possess excellent communication skills, both oral and written (MS Word Suite including Word, Excel, and PowerPoint tools).

Minimum Qualifications

• Bachelor’s degree (or more) in Business Administration, IT / Computer Science, or a relevant field.
• Certification / Diploma in Project Management, Digital /Technology, or Data Aspects is desirable.

go to method of application »

We are looking for someone who can:

• Be a part of the Core Digital Health Leadership Group and work closely with the Chief Digital Health Officer (CDHO), Chief Programs Officer (CPO), and respective Country Directors (Kenya, Uganda, Burkina Faso) to oversee the implementation and provide advisory support for Government led digital health interventions focused at community health transformation, such as Electronic Community Health Information System (eCHIS), in our core countries for maximizing the health impact as well as sustainable scaleup across various regions as per organizational priorities.
• Develop and execute a clear and holistic blueprint for interventions such as eCHIS from a digital perspective in close collaboration and alignment with various departmental units including DH, Programs, and respective Country Teams for supporting the eCHIS program.
• Establish and inculcate a strong partner ecosystem with external partners (Government, Technology, and Implementing partner) involved with interventions such as eCHIS including design, development, implementation, and scaleup workstreams.
• Represent LG in external forums and provide clear, effective, and strategic thought leadership for the Government led digital health initiatives in community health where LG is providing support such as this.
• Lead and manage the development, work planning/resourcing, mentorship, and upskilling of the team.
• Be a leader who has built effective teams that deliver results, technical experts, managers, and future leaders.
• Ability to influence at strategic levels with important stakeholder groups – Gov, Partners, Bi & Multilaterals (Understanding and relations of how these work).
• Broad understanding of digital health systems including platforms& deployments of the same.

Key Responsibilities:

Strategy and Thought Leadership:

• Develop the global strategy for our digital health interventions for Government led programs including design, development, implementation, and scaleup as per organizational priorities and technology readiness.
• Develop global and country-level assessment criteria and success framework for government-led digital health programs such as eCHIS so as to ensure full integration and the service of more efficient and high-impact community health programs.
• Provide guidance and supervisory support to country program leads through the solution development process, project management backstopping, stakeholder and vendors management (along with partnerships and product manager)
• Develop standardized global toolkits for digital health program delivery which are further evolved and contextualized for our core countries (Kenya, Uganda, and Burkina Faso).
• Provide digital thought leadership and active representation/participation for LG in external forums to realize the vision of national scaleup of digital health programs such as eCHIS in our core countries while maintaining the focus on generating high impact.
• Undertake regular SWOT reviews and risk assessments for identifying gaps and areas of support from a Government led digital health programs implementation and scaleup standpoint.

Operational Excellence:

• Collaborate with country digital health program leads to build systems and processes that ensure robust support of the technology implemented and reinforce SOPs established for organizational effectiveness.
• Lead and advise on budgets, and resource planning for the digital health components and overall project execution.
• Ensure cross-functional collaboration to drive synergies at various levels ensuring that all functional partners are aligned and working together to drive government-led programs such as eCHIS in the right direction of impact generation at scale. This would entail effective communication, coordination, and project management while working with internal and external stakeholders.
• Organize and coordinate meetings and discussions with key stakeholders including external partners to eliminate blockers and ensure efficient project delivery. This would include collaboration with senior management stakeholders in an external environment (Government, Partners).
• Ensure collaboration with the Global Software Engineering (GSE) team in LG and external Tech partners to design, develop and implement reliable, robust, scalable, efficient, and secure systems for interventions such as eCHIS.
• Provide regular and periodic reports, updates, and insights to CDHO for necessary decision-making and owning the risk register on the eCHIS roadmap.

Advocacy:

• Catalyze cross-learnings within the organization’s digital health programs and teams and develop methods to document learnings and generate thoughtful discussion and insights to inform continuous improvement of processes, systems, and tools internally as well as generate materials for external thought leadership and advocacy.
• Set project structures, and teams and establish alignment with key stakeholders within LG while providing the strategic direction on digital health programs such as eCHIS on technology roadmap while working closely with external stakeholders specifically the government stakeholders.
• Partner with LG’s Programs and Advocacy team for generating awareness and seeking support from key stakeholders in the system on important ecosystem aspects related to eCHIS implementation and scaleup.
• Contribute to the organization's digital health advocacy goals through panels, blogs, and videos based on learnings from LG’s digital health programs.
• Provide subject matter input to BD for proposal development stages for digital health opportunities and identify new partnership opportunities in digital health to add value to existing digital health global vision and programs.
• Contribute to policy guidance as it relates to digital health with global, regional, and country-level digital health working groups and networks.

Qualifications

• BS/MS in Computer Science Engineering / ICT / Public Health, or related field.
• 12+ years of professional experience across the ICT domain and/or management consulting domain with a specific focus on public health programs.
• Prior experience of engagement with Government agencies and stakeholders for national scale program design and implementation would be accorded a higher weightage.
• The candidate must possess at least 5+ years of leadership experience including hands-on experience in one of the following:
  • Program Management Support and/or Implementation of 03-05 large-scale digital / ICT programs involving service delivery, beneficiary coverage/outreach, process automation/workflow digitalization in any sector with direct government engagement. Or
• program Management Support and/or Implementation of 02 large-scale digital / ICT programs involving service delivery, beneficiary coverage /outreach, process automation/workflow digitalization in any sector, and 02 small-scale / pilot digital health projects with direct government engagement. Or
• Program Management Support and/or Implementation of 01-03 large-scale Digital Health program in the space of Community Health with direct government engagement.
• Prior professional work experience in Africa.
• Prior experience working in the development sector is desirable.
• Prior experience in a matrix reporting in a large global organization is desirable.
• Prior experience in managing a team of at least 3-5 team members is desirable.

Skillsets

• A strong understanding of the technology systems, platforms, frameworks, and digital ecosystems including the software development lifecycle is essential.
• A deep understanding of evolving digital health and community health landscape particularly in Africa, including opportunities and challenges and commonly adopted digital health solutions and platforms used in low-resource settings, is desirable.
• A good understanding of government systems, stakeholder engagement, and general functioning is strongly desirable.
• A good understanding of the public health ecosystem and a detailed understanding of the community health program & landscape is desirable.
• Service-oriented leadership and teamwork approach to support across business teams and diverse partners to deliver optimal solutions that meet organization and partner objectives.
• Ability to engage with stakeholders with diverse backgrounds specifically at the senior management level and act as a bridge/translator to explain the technical aspects in simple language including the use of basic data analysis for enabling the right decision-making.
• Skilled in change management and management of various stakeholders with a demonstrated range of influence.
• Willingness to work in a dynamic work environment and manage ambiguity as part of decision-making processes.
• Desirable to have good experience in advocacy and policy development around digital interventions.
• Excellent communications skills, both orally and written specifically with respect to the usage of MS Word Suite including Word, Excel, and PowerPoint tools.