Jobs at MasterCard

The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
Products and Solutions support the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers.
They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop. Products and Solutions report to the Customer Solution Center Lead + regional function team (e.g. regional C&I lead).

Key Responsibilities

Act As An Expert For Their Geography/solution Portfolio

• Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment
• Accountable for having a deep understanding of the assigned product, service or platform
• Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions

Support CSC Value Proposition Development And Sale

• Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition
• Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)

Drive Localization, Market Enablement And Support Sales

• Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness
• Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship
• Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

Knowledge And Best Practice Sharing

• Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
• Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts

Note: Senior Solution Specialists in large CSCs may manage a team of Solution Specialists .

Required Skills

• Deep technical expertise in assigned product, service or platform capability
• Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms
• Clear ability to problem solve and understand relationship with the client’s needs
• Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers
• Strong communication skills

KPIs

Incentive Plan: AICP

• Revenues for supported geography
• Specific KPIs from supported product, solution or platform incl. customer success metrics
• Voice of customer survey results
• Market specific objectives

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

go to method of application »

Overview

Mastercard is dedicated to inclusive economic growth for all people across the globe. The mandate of Mastercard’s Humanitarian & Development (H&D) team is to transform communities at the Base of the Pyramid through our Community Pass platform. Community Pass is a digital infrastructure that enables access to critical services for underserved, remote, and frequently offline communities. Through the interoperable Community Pass platform, governments, international development organizations, banks, technology companies, and other service providers can increase reach and reduce delivery costs to drive scaled impact. H&D has innovated award-winning solutions across verticals that are powered by the Community Pass platform – serving the agriculture, health, micro-commerce, humanitarian, and education sectors. Community Pass has data privacy and security by design. By so doing, we go well beyond Mastercard’s traditional payments remit, and critically, increase our reach to the 1+ billion previously unserved consumers at the base of the pyramid.

The Manager, Humanitarian & Development - Platforms aligns strategic goals and decisions regarding products and services; partners and suppliers; organization; capabilities; and key business and IT initiatives using a cohesive framework. H&D Platforms team must be able to support innovation projects, dynamically consult and manage both business and technical facets for the solution delivery, transition from business to functional requirements and to lead internal and external partners towards a successful solution delivery.

• Have you ever brought a new idea/conceptual solution to market on a global scale?
• Are you able to manage conversations at both a business and complex technical level?
• Are you ready to become an engineer of a better and all-inclusive near future for the underprivileged?

Role

• Serve as a Platform solution designer, translating the needs of customer and product managers into creative and technically viable solutions.
• Gather requirements from multiple vertical product/platform managers and align these business needs to modular platform architecture. Design/create detailed design artifacts like API specifications, data models and solution architectures.
• Clear focus on driving execution against the H&D Platform strategy by being a trusted techno-functional leader in the cross-functional team
• Apply/advise on service design/architecture principals throughout various stages of product/solutioning lifecycle – planning, design, specification, implementation and launch.
• Track and manage your project tasks, risks, issues, dependencies in service of Getting Stuff Done – our team’s core principle.

All About You

• Strike a balance between generic design and overengineered solutions, apply software architectural principles and design patterns to business solutions, and assimilate and correlate complex concepts, documentation, and drawings into compelling arguments/narratives
• Experience using domain model-based representations that can be adjusted as required to collect, aggregate, or disaggregate complex and conflicting information about the business
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written (UML modeling, API specifications, architecture diagrams, requirements definition) and verbal communications (presentation and influencing skills) 
• The ability to act as ‘translator’ between business and technology, between commercial constraints and technical dependencies and between strategic imperatives and design outcomes. Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
• The ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture
• Extensive experience planning and deploying both business and IT initiatives
• Experience modeling business processes using a variety of tools and techniques

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s gui