Vacancies at Standard Bank Group

Job Description

The Card Operations Officer is responsible for managing and executing all operational activities related to debit, credit, and card acquiring products. This includes card issuance, transaction processing and monitoring, dispute resolution through chargeback, and ensuring compliance with regulatory, scheme and security standards. The role supports seamless card services for customers while maintaining operational efficiency and risk mitigation.

Key Responsibilities

• Transaction Processing & Monitoring
• Reconciliation & Reporting
• Customer Support & Dispute Resolution 

Qualifications

Type of Qualification: First Degree

Experience Required

3-4 years

• Advanced understanding of finance and accounting concepts and practices.
• General banking knowledge and working experience within a financial institution performing reconciliation of card transactions.
• Experience card operations management systems and payment gateways
• Proficiency in MS Office tools
• Conversant with Card scheme rules

Additional Information

Behavioural Competencies:

• Developing Expertise
• Embracing Change
• Interacting with People
• Interpreting Data
• Resolving Conflict
• Upholding Standards

Technical Competencies:

• Client Relationship Management
• Collaboration
• Continuous Improvement
• Financial Acumen
• Operations Risk Management
• Reconciling Financial Records

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Job Description

The Cash Officer is tasked with managing and conducting all cash-related functions at the bank’s Cash Centre. This includes overseeing, off-site ATM cash management, central vault operations, and ensuring compliance with internal controls and regulatory standards. The role is critical in maintaining liquidity, safeguarding assets, and ensuring efficient cash flow across branches.

The overall objective of the role is to provide day to day operations support in alignment with bank policies and procedures.

Key Responsibilities

• Reconciliation & Reporting
• Cash Logistics & Coordination
• Cash Handling & Security

Qualifications

Type of Qualification: First degree
Experience Required

2-3 years

• Demonstrated experience in identifying and managing risk
• Experience in the banking environment
• Experience resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders
• Knowledge of Banking Products and Systems and experience in an cash operations environment which includes adherence to processes and procedures, and maintaining controls.