Jobs at Standard Bank Group

JOB PURPOSE

To meet and exceed customer expectations in delivery of SBK digital channel proposition to Business and Commercial Client customers by ensuring effective client support. Drive uptake and Utilization of Digital Solutions including but not limited to Safaricom Mjeki, Mjeki Supply Chain, EB Digital Lending

KEY RESPONSIBILITES

• Channels knowledge and competency.
• Business Online & Internet Banking support & Till2bank Implementations at customer sites or on call support.
• Channels performance and revenue growth. (Adoption and Usage.)
• Development of appropriate sales/service support tools. Self Service First.
• Monitoring and understanding of competitive environment and trends.
• Provision and analysis of effective management information.
• On-going Channel management and maintenance.
• Responsible for increasing Channel knowledge amongst Sales and Frontline Teams which includes training solutions & sales tools.
• Any other duties as agreed with management.

QUALIFICATIONS

• University Degree from a Recognized University.
• 2 years of experience.
• IT skills will be an advantage

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JOB PURPOSE

To provide branch-based business banking sales and service facility to a portfolio of small business customers requiring standardised financial product and service solutions.

KEY RESPONSIBILITES

Profitable Growth in Sales

• Explaining, promoting and selling a range of appropriate Stanbic product offerings and solutions that meet the financial needs of small business customers.
• Selling includes acquiring and opening new business accounts, as well as
• Cross-selling additional products & services to existing customers.
• Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Banc assurance / wealth management (where available) etc.
• Mining existing customer data to identify expansion and/or additional business opportunities.
• Identifying opportunities to migrate top-end customers.

Customer Service Quality and Efficiency

• Providing a central (information/ query handling) service point for a portfolio of small business customers.
• Appraisal process.
• Improve knowledge on all departmental functions.
• Performing a liaison role between customers and back - office service fulfilment and credit functions.
• Interacting with clients and conducting needs analyses to assist clients to better understand their financial requirements.
• Accurately and efficiently processing customer mandates/ documentation requirements for banking facilities.
• Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings.

Lending Support

• Explaining credit loan facility options and qualifying criteria to customers.
• Completion and submission of credit application information requirements together with
• supporting documents.
• Processing credit applications, ERLM.
• Notifying customers regarding the approval of credit loan facilities.

KEY PERFORMANCE MEASURES

• Sales and financial targets as per KRA scorecard:
• Number of new accounts (growth in new business)
• Number of leads written
• Increased cross-sell ratios (growth in existing business)
• Customer satisfaction index
• Customer retention
• Risk: Quality of business measured by % of nonperforming loans
• Contribution Growth

IMPORTANT RELATIONSHIPS

• Customer contact is a significant feature. The attainment of work results are critically affected by the ability to provide information, as well as to proactively market and sell new business in a competitive environment.
• Internal networks with consultants from associated Group companies & Business Units e.g. Electronic Banking, banc assurance/wealth, and Vehicle and Asset Finance etc are critical for lead generation purposes.
• Internal networking with Retail Branch staff, back - office Account Support staff, Retail Credit Centre and Business Banking management stakeholders, as well as Group Legal specialists (when needed) is central to the successful provision of simpler, better faster business banking solutions.

QUALIFICATIONS

• Previous experience within the personal/ consumer-banking environment as a Customer Consultant/ Personal Banker and/or Enquiries Officer is preferable. This experience provides an understanding of how to interact with and sell to personal banking customers, how to open bank accounts, how the system works, as well as how the principles of scored lending are applied in practice.
• Previous back - office credit application processing experience.
• Experience in Credit origination.
• Commerce degree is an advantage.
• Good numerical skills and financial acumen to interpret financial statements, balance sheets and basic financial ratios.
• A thorough working knowledge of standardized business banking transactional products for small business enterprises.
• Good knowledge of Personal Banking product offerings.
• A basic knowledge/ awareness of financial investment options, vehicle and asset finance and electronic banking options for lead generation purposes.
• A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of securities and balance sheets.
• A good working knowledge of the system and screens to capture and access customer account information.
• A basic knowledge of competitor offerings.
• A working knowledge of Managing Local Market (MLM) sales principles and practices to manage and optimize portfolio retention and growth.
• Excellent verbal and written communication skills.
• Knowledge of how to use the Group Reference Guide to access/ looks up relevant information.

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JOB PURPOSE

• Lead responsibility for implementing agreed investment strategies for assigned portfolios
• Responsible for security selection and rebalancing of assigned portfolios in accordance with regulatory requirements, agreed investment philosophy, investment processes and the respective investment policy of assigned portfolios
• To work with the team in developing and delivering a capacity-based investment and portfolio management framework, based on the strategic planning framework, which represents a repeatable and efficient approach for investment and portfolio management..

KEY RESPONSIBILITES

• Financial accountability
• Contributes to budget management
• Internal relationships SBK Investment Team.
• Job: Communicates investment ideas. Builds relationships with key individuals in internal distribution channels
• Nature of relationship: Contribute to their service delivery
• Sphere of influence: Impact the whole business unit
• Description or examples: Communicates investment ideas. Builds relationships with key individuals in internal distribution channels

Internal relationships Business area: Investment Committee

• Job: Contribute to debates in the committee regarding inclusion, removal or weights on holdings in our model portfolios
• Nature of relationship: Contribute to their service delivery
• Sphere of influence: Impact the whole functional area
• Description or examples: Contribute to debates in the committee regarding inclusion, removal, or weights on holdings in our model portfolios

Internal relationships Investment Analysts

• Job: Facilitates consistency of the investment approach and constructive sharing of information. Helps analysts formulate investment views on identified stocks.
• Nature of relationship: Influence their service delivery
• Sphere of influence: Impact the whole functional area
• Description or examples: Facilitates consistency of the investment approach and constructive sharing of information. Helps analysts formulate investment views on identified stocks.

External relationships Role type of external contact: Regulatory / Industry Bodies

• Description or examples: Bolster knowledge base and corroborate views on sectors and stocks. Use this channel effectively to test our thinking on a stock or sector. Use your deep multi-disciplinary expertise to probe angles that are not conventional wisdom or thinking to ensure that we are not blindly following others. Ensure that the team are asking the ‘right’ questions of the ‘right’ people.
• Nature of relationship: Manage the relationship

External relationships Role type of external contact: Vendors

• Description or examples: Build relationships with key individuals in external distribution channels. Make periodic presentations, meetings with external parties to facilitate feedback on performance or marketing of our offering
• Nature of relationship: Manage the relationship
• Regulatory Requirements
• Regulated Role Yes
• Regulations that apply Capital Markets Authority (CMA)

Outputs

• Client/Portfolio management
• Manage all aspects of portfolio management of assigned client portfolios.
• Define and implement best practice within various areas in order ensure the best possible outcome for clients while ensuring growth in profitability for the business.
• Be a key and active participant in the investment process in order ensure optimum delivery to allow the client facing staff to fulfill their roles and grow profitability of the wider SBGS Securities business
• Ensure that the business evolves alongside industry through ongoing input and participation in the business development strategy plan
• Provision of customized asset management solutions and service to Clients.
• Portfolio Manager (PM) to be lead-manager on assigned client’s investment portfolios
• The PM is responsible for ensuring the decisions of the Investment Committee are implemented into portfolios
• Bespoke portfolio management for private HNW clients: aligning the clients’ requirements/mandate with the optimal asset allocation (customized asset management offering) and balanced with the client’s risk profile
• To ensure all client portfolios are managed in accordance with model portfolio

Ensure client’s portfolio is compliant regarding regulatory & statutory requirements

• Risk, Regulatory, Prudential and Compliance
• Maintain awareness of current and future legislative regulations to ensure timeous and appropriate product compliance
• Maintain awareness of the Group’s policies and procedures to ensure operational product compliance.
• Actively contribute to the operational risk framework in the unit by way of the maintenance of the risk and control self-assessment matrix for the business unit together with its associated key risk indicators.
• Manage client portfolios actively and must be aligned to the SBGS Securities model house view portfolio. Where there are exceptions, these must be saved on file with a clear instruction from the client.
• Complete the compliance mandate monitoring exercise of client portfolios under your management, and account where there are deviations from mandate and model portfolio.
• Comply with legislation and Group regulation, where you will be required to monitor activity across client portfolios, from an AML / FIC perspective. You will be accountable to report/escalate breaches through the various internal governing structures within SBG Securities and the Group
• Assume responsibility for all trading and activities across your client portfolios, reporting into the applicable governing structures within SBG Securities.

Financial Management

• Portfolio managers are responsible for new client acquisition and organic client revenue growth - targets set at the beginning of the financial year.
• Provides thought-leadership, innovation and strategic ability for better ways of working, and servicing various distribution channels within the Group, with strong multi-disciplinary expertise
• Develops strong relationships with key distribution channels.
• Foster regular contact and service the channel by insightful interactions and communication regarding our investment thinking.
• Interacts effectively with senior management internally and externally and able to facilitate growth of our business.
• Strong commercial focus and ability to monetise our offering.
• Must have the ability to make informed decisions and take accountability for results
• Must be knowledgeable across sectors and able to speak definitively on our views across our holdings. Provides valuable insights across sectors and able to have strong views based on robust, well considered analysis on relevant information.
• Actively probes investment research and our thinking to ensure that there are sufficiently robust discussions in our investment process

Relationship Management

• Client portfolio performance (ROI) and reporting
• Client service, maintenance and retention
• Presenting and reporting back to existing clients – responsible for the quality and integrity thereof
• Writing of investment proposals and pitching for new business to potential clients as well as external business introducers to grow AUM and generate increased Group’s revenue
• Writing of investment performance calculations and various other adhoc projects related to asset management
• Aggressively drive revenue growth and new business generation through internal distribution channels (i.e. Client Solutions and CHNW), and through own networks.
• Building relationships and working closely with the CHNW relationship managers and Client Solutions Investment Team.
• To manage assets under management of approximately KES1 to 5 billion
• Clients under lead relationship management: +- 150 - 200 portfolios

Research & Insights

• Participate actively in decision making and shaping the house view for key investment positions
• Conduct targeted investigations and analysis where required to improve investment decision making
• Develop client and product insight, including working with distribution counterparts on the execution of recommendations and demonstration of business impact
• Provide specialist input through the investigation of opportunities and assessment of risks relating to our investment portfolio
• The PM is required to understand key financial and economic variables and trends (global investment environment, such as exchange rates, economic growth rates, inflation, political risk etc) to ensure optimal investment decisions to suit client portfolio requirements. All investment decisions are discretionary
• Participate and contribute to Investment Committee debate and discussions both domestically and internationally
• Provide input and participate in detailed sector and company research and analysis to enable investment decisions for client portfolios, both domestic and global
• Have knowledge and understanding of the offshore assets

QUALIFICATIONS

• Post Graduate Degree Finance and Accounting
• Type of qualification: Masters Degree Finance and Accounting
• Other preferred qualifications, certifications or professional memberships Industry relevant qualification such as CFA preferred or a similar qualification, such as CPA (Advantage).

Experience

Experience required 1 Job Function: Wealth Management

• Job Family: Asset Management
• Years: 5-7 years
• Experience Description: Leadership experience within asset management or senior portfolio manager experience preferably managing assets on behalf of High-Net Worth Clients or a Collective Investment Scheme. Decision-making track record.

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JOB PURPOSE

• To undertake both financial & non-financial research and report on prospective investment and existing issuers and counter parties by studying how an investment is likely to perform and how sustainable it is.
• Responsible for sourcing and dealing of all investment transactions.
• To participate in the organization’s sound portfolio-management strategy by providing the necessary data for decision-making process and client fulfillment

KEY RESPONSIBILITES

Financial accountability

• Type of accountability: Contributes to budget management

Internal relationships SBK Investment Team.

• Job: Communicates investment ideas. Builds relationships with key individuals in internal distribution channels
• Nature of relationship: Contribute to their service delivery
• Sphere of influence: Impact the whole business unit
• Description or examples: Communicates investment ideas. Builds relationships with key individuals in internal distribution channels

Internal relationships Business area: Investment Committee

• Job: Contribute to debates in the committee regarding inclusion, removal or weights on holdings in our model portfolios
• Nature of relationship: Contribute to their service delivery
• Sphere of influence: Impact the whole functional area
• Description or examples: Contribute to debates in the committee regarding inclusion, removal, or weights on holdings in our model portfolios

Nature of relationship: Manage the relationship

• External relationships Role type of external contact: Vendors
• Description or examples: Build relationships with key individuals in external distribution channels. Make periodic presentations, meetings with external parties to facilitate feedback on performance or marketing of our offering
• Nature of relationship: Manage the relationship

Outputs

• Client/Portfolio management
• Conducting due diligence on existing and potential investee companies, issuers and counterparties by researching relevant data.
• Analyst to support lead-manager in the portfolio management of assigned clients
• Analyst to support the PM in ensuring the decisions of the Investment Committee are implemented into portfolios.

Risk, Regulatory, Prudential and Compliance

• Manage client portfolios actively and must be aligned to the SBG Securities model house view portfolio. Where there are exceptions, these must be saved on file with a clear instruction from the client.
• Complete the compliance mandate monitoring exercise of client portfolios under your management, and account where there are deviations from mandate and model portfolio.
• Comply with legislation and Group regulation, where you will be required to monitor activity across client portfolios, from an AML / FIC perspective. You will be accountable to report/escalate breaches through the various internal governing structures within SBG Securities and the Group
• Assume responsibility for all trading and activities across your client portfolios, reporting into the applicable governing structures within SBG Securities

Financial Management

• Supports the portfolio managers for new client acquisition and organic client revenue growth - targets set at the beginning of the financial year
• Assists provide thought-leadership, innovation and strategic ability for better ways of working, and servicing various distribution channels within the Group, with strong multi-disciplinary expertise
• Interacts effectively with senior management internally and externally and able to facilitate growth of our business.

Relationship Management

• Client portfolio performance (ROI) and reporting
• Client service, maintenance, and retention
• Presenting and reporting back to existing clients – responsible for the quality and integrity thereof
• Writing of investment proposals and pitching for new business to potential clients as well as external business introducers to grow AUM and generate increased Group’s revenue
• Writing of investment performance calculations and various other adhoc projects related to asset management
• Aggressively drive revenue growth and new business generation through internal distribution channels (i.e. Client Solutions and CHNW), and through own networks.
• Building relationships and working closely with the CHNW relationship managers and Client Solutions Investment Team.

Research & Insights

• Participate actively in decision making and shaping the house view for key investment positions
• Conduct targeted investigations and analysis where required to improve investment decision making
• Develop client and product insight, including working with distribution counterparts on the execution of recommendations and demonstration of business impact
• Provide specialist input through the investigation of opportunities and assessment of risks relating to our investment portfolio
• The Analyst is required to understand key financial and economic variables and trends (global investment environment, such as exchange rates, economic growth rates, inflation, political risk etc) to ensure optimal investment decisions to suit client portfolio requirements. All investment decisions are discretionary

Research & Insights

• Participate and contribute to Investment Committee debate and discussions both domestically and internationally
• Provide input and participate in detailed sector and company research and analysis to enable investment decisions for client portfolios, both domestic and global
• Have knowledge and understanding of the offshore assets

QUALIFICATIONS

First Degree

• Field of study: Finance and Accounting

Masters Degree :

• Field of study: Finance and Accounting

Other preferred qualifications, certifications or professional memberships
Relevant tertiary business qualification, e.g. CFA. Completion or a similar equivalent such as CPA

Experience

Experience required 1 Job Function: Wealth Management

• Job Family: Portfolio Management
• Years: 3-4 years