Ongoing Recruitments at CDL Human Resource

MAIN PURPOSE OF THE JOB

• Provides materials, equipment, and supplies by directing receiving, warehousing, and distribution services; supervising staff.
• Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
• Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.
• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

KEY RELATIONSHIPS

• Internally: Warehouse Assistant, Branch Manage/ Branch Accountant, HR, Finance, , Stock Clerks, Sales Executives, Drivers, IT Personnel, Customer Service, Warehouse personnel.
• Externally: Clients, Suppliers
• The job holder reports to:  The Chief Executive Officer
• No: of subordinates: Warehouse Assistant, Warehouse Support Crews and Drivers

KEY RESULTS AREAS

PRINCIPAL ACCOUNTABILITIES

• Carries the duties for the Warehouse Manager in addition to the following as below.
• Meets warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
• Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.
• Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data.
• Ensures security at the warehouse by turning alarms on; testing systems.
• Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.
• Monitors updates for job knowledge by participating in educational opportunities; reading technical publications.
• Measuring and reporting the effectiveness of the department activities.
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
• Developing and maintaining departmental work instructions for all tasks.
• Establishing or adjusting work procedures to meet warehouse demands as dictated by production schedules and work flow.
• Interpreting company policies to workers and enforcing safety regulations.
• Recommending measures to improve quality of service, increasing efficiency of department and work crew and equipment performance.
• Communicate & Implement change as directed.
• Health & Safety compliance in accordance with company policy.
• Manage inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results.
• Any discrepancies noted with the stock count shall be repaid in full by the Warehouse manager
• Controls inventory levels by conducting physical counts; reconciling with data storage system.
• Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.
• Establish, maintain and promote high standards of customer service.
• Ensure compliance with Healthy and Safety procedures and practices
• Ensure supervision of all staff under your direct or indirect control.
• Monitor the administration duties as required to ensure daily KPI performance is achieved.
• Ensure all resources are utilized efficiently.
• Ensure efficient coordination of operations in the warehouse.
• Ensure proper planning and coordination of labour force
• Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
• Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results in consultation with the HR department
• Train and monitor staff in standard operating procedures (SOPs) and safe work practices, including new employee inductions and tool box talks.
• Coordinate deliveries with carriers to ensure KPIs are achieved.
• Continuously monitor the performance and activities of the warehouse through the use of KPIs, with a primary focus on cost controls.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Carry out other duties as required by the management

PERSON SPECIFICATIONS

Qualifications, Skills  & Knowledge

The job holder should ideally possess:

• Bachelor in Procurement,Supply Chain/ Logistics, Business Management
• Proficiency in Microsoft Suite (Word, Excel)
• Good communication and interpersonal skills
• 5-6 years of relevant warehouse experience including 1+ years of warehouse supervisory experience

go to method of application »

MAIN PURPOSE OF THE JOB

• Products coming in and out of the branch
• All transfers of products from the Central Warehouse to the Branch with all immediate delivery with all products that need to be sent to repairs
• Operating behind the scene at stores to unpack, inspect and stock merchandise of all kinds

KEY RELATIONSHIPS

• Internally: Warehouse Manager, Branch Manager/Branch Accountant, HR, Finance, Clerks, Sales Executives, Drivers, IT Personnel, Customer Service, Warehouse personnel.
• Externally: Clients, Suppliers
• The job holder reports to:  The Warehouse Manager
• No: of subordinates: Warehouse personnel, drivers

KEY RESULTS AREAS                            

PRINCIPAL ACCOUNTABILITIES

• Records and maintains inventory of all products in the warehouse
• Is responsible for the basic security at the warehouse – product and premises
• Is careful to use the equipment entrusted to him with utmost care and for proper use.
• Maintains a daily log of all duties entrusted to him.
• Recording damage, loss, or surplus of goods and materials stored in the warehouse and reporting the same to the supervising authorities
• Ensure that company policies, health and safety regulations are followed.
• Keeping records of all documentation relating to the dispatch and receipt of goods
• Communicate & Implement change as directed.
• Manage inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results.
• Carries out regular stock takes for equipment in their area of operation.
• Should be able to establish, maintain and promote high standards of customer service.
• Ensure supervision of all staff under your direct or indirect control.
• Ensure the daily targets of tasks given are accomplished within the set time.
• Ensure all resources are utilized efficiently.
• Ensure efficient coordination of operations in the warehouse.
• Assist the supervisor in proper planning and coordination of labour force
• Coordinate deliveries with carriers to ensure KPIs are achieved.
• Contributes to team effort by accomplishing related results as needed.
• Assist to operate powered industrial forklift to transport inventory, unload incoming stock and load orders.
• Examine and inspect stock items for wear or defects, reporting any damage to supervisors & also Keep records on the use and/or damage of stock or stock handling equipment.
• Follows standard operating procedures.
• Transact inventory movements using inventory control system.
• Monitors equipment or processes and reports problems to supervisor.
• Keeps area safe, clean and organized.
• Unload items to be stocked in warehouses and or storage yards.
• Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
• Package and stock finished goods items.
• Interface with Customer Service, Technical Service and delivery personnel.
• Assist to carry out the duties for the Warehouse Supervisor in their absence (holiday / off duty)
• Carry out other duties as required by the management

PERSON SPECIFICATIONS

Qualifications, Skills  & Knowledge

The job holder should ideally possess:

• Bachelor in Supply Chain/ Logistics, Business Management
• Proficiency in Microsoft Suite (Word, Excel)
• Good communication and interpersonal skills
• 1-3 years of relevant warehouse experience

go to method of application »

The Branch Team leader will be responsible for overseeing and coordinating all aspects of branch operations, including showroom sales, stock and inventory control, cash management, and staff supervision. The role ensures accurate financial reporting, effective team collaboration, and compliance with company policies and internal controls. By driving sales performance, maintaining optimal stock levels, delivering excellent customer service, and developing the branch team through regular coaching and training, the Branch Team leader plays a key role in achieving branch targets and sustaining operational excellence.

Key Responsibilities

• Branch Operations & Admin
• Supervise all branch activities including sales, stock control, customer service and staff performance.
• Ensure smooth daily running of the showroom while upholding company standards and policies.
• Manage staff schedules, assign duties, and monitor performance.
• Ensures that the necessary documents are filled by the design consultants with regard to standard procedures and that the documents are dispatched to the concerned department.
• Verifies and keeps records of leaves in order, conducts samples verifications of the payroll sheet before sending to payroll department and attends to queries of the Team leaders concerning clock cards of the employees.
• Ensures that data are correctly entered in the system and that all documentation is completed accurately and that the system is under control.  
• Ensures that all accounts that need to be cancelled are being attended in the same week and run O/S Booking in order to housekeep file on the system.
• Doing follow up on reports printed, distributed, reviewed and worked out as per scheduled while updating the checklist.
• Financial, Cash Handling & Compliance
• Oversee the work of the employees at the Cash desk and ensures that all procedures are being fully respected.
• Undertakes continuous monitoring and management of debtors, including, the review of unpaid accounts on the system on a weekly basis and ensures that arrears procedures are being followed.
• Assist in the formulation of budgets/ Cash flows for the branch.
• Limit unnecessary expenses including petty cash.
• Ensure compliance with internal controls and financial policies.
• Stock & Inventory Management
• Oversee stock levels within the branch to ensure availability of fast-moving furniture and décor items.
• Coordinate with the inventory, warehouse and supply chain teams on stock replenishment and transfers.
• Conduct regular stock counts and reconciliations to maintain accurate inventory records.
• Investigate and resolve stock discrepancies.
• Oversees the security aspects of the Branch and prevention of theft and fraud and general safety (employees and customers).
• Sales & Customer Service
• Inspire the sales team to achieve targets through customer-focused strategies and service excellence.
• Ensure the branch achieves its set targets.
• Verifies a sample of 10 products codes from system matches to POS tickets on shop floor and corrects any anomaly within appropriate time.
• Carries out a sampling on specific products (POS) displayed on the shop floor matches to system and tackles any anomaly.
• Ensures that the items in the showroom are displayed according to the range plan with the right prices.
• Gives excellent service to customers.
• Dealing with customer complaints tactfully.
• Ensures that all marketing tools available at the showroom are being used optimally and promotional information is efficiently communicated to all employees.
• Oversees the proper displaying of products in the showroom.
• Undertakes activities in collaboration with the sales team to boost up sales.
• Ensures the follow-up on outstanding DN and Bookings from Design Consultants.
• Assist in the identification of opportunities for new products and for enhancement and development of existing products
• Monitor and report on the activities of competitors and potential collaborators and to identify business opportunities and threats;
• Understand the market in which the company operates and how the company’s products and services are used within that market;
• Identify new markets, both geographical and by industry sector, for company products.
• Ensure that company has an in depth understanding of the users of company products and their ongoing needs
• Staff Management & Development
• Lead, mentor, and coach branch staff to achieve both sales and operational goals.
• Conduct performance appraisals and recommend training where necessary.
• Ability to design and conduct regular team trainings on sales, customer service, stock handling, new market trends and company policies.
• Ensure effective internal communications both within the Sales, Customer Support and Marketing team and across the organization.
• Ensures that the appropriate marketing and promotional information are efficiently communicated to walk-in clients and staff.
• Plan on staff leave schedule and approve staff leave.
• Foster a culture of energy, people centricity, integrity and customer centricity.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Commerce, Supply Chain, or related field.
• CPA II qualification is an added advantage.
• 3–5 years’ experience in retail branch management or supervision; experience in the furniture or home décor industry is an added advantage.
• Strong knowledge of stock and inventory management.
• Proven experience in showroom sales management and customer engagement.
• Proficiency in ERP/stock management systems and MS Office (Excel, Word, PowerPoint). Experience with Odoo is desirable.

go to method of application »

The Branch Team leader will be responsible for overseeing and coordinating all aspects of branch operations, including showroom sales, stock and inventory control, cash management, and staff supervision. The role ensures accurate financial reporting, effective team collaboration, and compliance with company policies and internal controls. By driving sales performance, maintaining optimal stock levels, delivering excellent customer service, and developing the branch team through regular coaching and training, the Branch Team leader plays a key role in achieving branch targets and sustaining operational excellence.

Key Responsibilities

• Branch Operations & Admin
• Supervise all branch activities including sales, stock control, customer service and staff performance.
• Ensure smooth daily running of the showroom while upholding company standards and policies.
• Manage staff schedules, assign duties, and monitor performance.
• Ensures that the necessary documents are filled by the design consultants with regard to standard procedures and that the documents are dispatched to the concerned department.
• Verifies and keeps records of leaves in order, conducts samples verifications of the payroll sheet before sending to payroll department and attends to queries of the Team leaders concerning clock cards of the employees.
• Ensures that data are correctly entered in the system and that all documentation is completed accurately and that the system is under control.  
• Ensures that all accounts that need to be cancelled are being attended in the same week and run O/S Booking in order to housekeep file on the system.
• Doing follow up on reports printed, distributed, reviewed and worked out as per scheduled while updating the checklist.
• Financial, Cash Handling & Compliance
• Oversee the work of the employees at the Cash desk and ensures that all procedures are being fully respected.
• Undertakes continuous monitoring and management of debtors, including, the review of unpaid accounts on the system on a weekly basis and ensures that arrears procedures are being followed.
• Assist in the formulation of budgets/ Cash flows for the branch.
• Limit unnecessary expenses including petty cash.
• Ensure compliance with internal controls and financial policies.
• Stock & Inventory Management
• Oversee stock levels within the branch to ensure availability of fast-moving furniture and décor items.
• Coordinate with the inventory, warehouse and supply chain teams on stock replenishment and transfers.
• Conduct regular stock counts and reconciliations to maintain accurate inventory records.
• Investigate and resolve stock discrepancies.
• Oversees the security aspects of the Branch and prevention of theft and fraud and general safety (employees and customers).
• Sales & Customer Service
• Inspire the sales team to achieve targets through customer-focused strategies and service excellence.
• Ensure the branch achieves its set targets.
• Verifies a sample of 10 products codes from system matches to POS tickets on shop floor and corrects any anomaly within appropriate time.
• Carries out a sampling on specific products (POS) displayed on the shop floor matches to system and tackles any anomaly.
• Ensures that the items in the showroom are displayed according to the range plan with the right prices.
• Gives excellent service to customers.
• Dealing with customer complaints tactfully.
• Ensures that all marketing tools available at the showroom are being used optimally and promotional information is efficiently communicated to all employees.
• Oversees the proper displaying of products in the showroom.
• Undertakes activities in collaboration with the sales team to boost up sales.
• Ensures the follow-up on outstanding DN and Bookings from Design Consultants.
• Assist in the identification of opportunities for new products and for enhancement and development of existing products
• Monitor and report on the activities of competitors and potential collaborators and to identify business opportunities and threats;
• Understand the market in which the company operates and how the company’s products and services are used within that market;
• Identify new markets, both geographical and by industry sector, for company products.
• Ensure that company has an in depth understanding of the users of company products and their ongoing needs
• Staff Management & Development
• Lead, mentor, and coach branch staff to achieve both sales and operational goals.
• Conduct performance appraisals and recommend training where necessary.
• Ability to design and conduct regular team trainings on sales, customer service, stock handling, new market trends and company policies.
• Ensure effective internal communications both within the Sales, Customer Support and Marketing team and across the organization.
• Ensures that the appropriate marketing and promotional information are efficiently communicated to walk-in clients and staff.
• Plan on staff leave schedule and approve staff leave.
• Foster a culture of energy, people centricity, integrity and customer centricity.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Commerce, Supply Chain, or related field.
• CPA II qualification is an added advantage.
• 3–5 years’ experience in retail branch management or supervision; experience in the furniture or home décor industry is an added advantage.
• Strong knowledge of stock and inventory management.
• Proven experience in showroom sales management and customer engagement.
• Proficiency in ERP/stock management systems and MS Office (Excel, Word, PowerPoint). Experience with Odoo is desirable.

go to method of application »

• We are seeking a driven and results-oriented B2B Sales Executive to grow our sales portfolio across our furniture categories.
• The role focuses on acquiring and managing B2B clients for beds, mattresses, sofas, outdoor, breakout, and related furniture solutions.
• The successful candidate will proactively open new accounts, present tailored furniture solutions, and close high-value deals while delivering exceptional client experiences. This role suits an ambitious sales professional with a strong hunter mindset and a proven record of exceeding B2B sales targets.

Key Responsibilities

• Identify, prospect, and acquire new B2B clients through cold calling, networking, referrals, site visits, and corporate pitches.
• Present and sell furniture solutions, tailoring proposals to client needs, space usage, and budgets.
• Drive sales of different furniture solutions for corporate, hospitality, real estate, and institutional clients.
• Negotiate pricing, contracts, and terms to close profitable deals and build long-term client value.
• Build and maintain strong client relationships, providing post-sale follow-up to ensure satisfaction and repeat business.
• Prepare accurate sales reports, forecasts, quotations, and order documentation.
• Monitor market trends, competitor offerings, and emerging B2B opportunities within the furniture and lifestyle sector.
• Participate in ongoing sales training and product knowledge sessions to enhance performance.

Qualifications & Requirements

• Diploma or Degree in Sales & Marketing or a related field.
• 3–5 years’ proven B2B sales experience, preferably in furniture, interiors, hospitality, real estate, or lifestyle solutions.
• Demonstrated track record of meeting and exceeding sales targets.
• Experience in corporate account opening, solution selling, and professional presentations.
• Strong ambition, resilience, and ability to penetrate new and competitive markets.