Open Positions at Tier Data

We are seeking a creative and driven Marketing Intern to join our team. This role is ideal for a recent graduate passionate about marketing and technology. As a Marketing Intern, you will work closely with our Marketing team to support brand awareness initiatives, lead generation campaigns, and content development efforts. You will gain hands-on experience in B2B marketing strategy and execution within the IT services and SaaS environment, contributing to meaningful projects that help shape the customer journey.

What You’ll Do

• Campaign Support: Assist in planning, coordinating, and executing integrated marketing campaigns, including digital advertising, social media promotions, email outreach, and event participation.
• Content Creation: Contribute to the development of marketing collateral (e.g., blog posts, social media updates, case studies, whitepapers) that highlight our solutions’ value propositions.
• Market Research: Conduct competitor and industry research to identify market trends, customer needs, and potential areas for differentiation.
• Analytics & Reporting: Help track, measure, and report on key performance indicators (KPIs) such as lead quality, campaign ROI, website traffic, and engagement metrics.
• Brand Consistency: Support the maintenance of a cohesive brand voice and visual identity across all communication channels and products

Qualifications

• Recent graduate or final-year student in Marketing, Business Administration, Communications, or a related field.
• Strong written and verbal communication skills, with the ability to adapt messaging to various audiences.
• Proactive and willing to collaborate with cross-functional teams, including Sales, Design and Customer Success.
• Detail-oriented with the ability to manage multiple projects simultaneously.
• Basic understanding of digital marketing tools, content creation, and marketing automation platforms is advantageous.Enthusiastic about technology and its application in business.

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We are looking for a proactive and customer-focused Customer Success Intern to join our team. This role is designed for fresh graduates eager to build a career in client support and success management. As part of our Customer Success team, you will learn how to build and maintain strong client relationships, ensuring that customers derive maximum value from our solutions.

What You’ll Do

• Client Onboarding: Assist in configuring, training, and guiding new clients through initial platform setup and best practices for solution adoption.
• Ongoing Support: Respond to client inquiries, troubleshoot basic issues, and escalate complex problems to relevant technical teams for prompt resolution.
• Customer Feedback: Gather, document, and analyze feedback on product features and user experience to inform product improvements and enhance customer satisfaction.
• Relationship Building: Collaborate with account managers and senior Customer Success specialists to identify upsell and cross-sell opportunities that align with client objectives.
• Resource Development: Help create and maintain user guides, FAQs, training videos, and other resources that empower clients to maximize platform usage.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Communicatons or a related field.
• Clear, professional, and empathetic communication abilities to engage with clients and internal stakeholders.
• Detail-oriented and proactive in identifying solutions to customer challenges.
• Ability to work collaboratively in a team and independently when required.
• Interest in customer success, IT solutions, and SaaS platforms.
• Familiarity with CRM tools and support systems is a plus.

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We are looking for a highly creative and self-driven Graphic Designer to join our team. This role requires a professional who thrives in both communication and product design and has the versatility to use design tools for quick turnarounds and detailed work. You will support the marketing and product teams by creating innovative designs for marketing campaigns, communication materials, and SaaS product interfaces.

The ideal candidate has experience working in a fast-paced professional environment, a strong portfolio showcasing results-driven work, and the ability to go above and beyond in delivering creative solutions.

Key Responsibilities

• Conceptualize and design communication materials for sales and marketing campaigns, including brochures, presentations, banners, and social media graphics.
• Collaborate with the product team to design SaaS product interfaces and user-friendly experiences.
• Use tools like Canva, Figma, or Adobe Creative Suite to deliver high-quality designs efficiently.
• Innovate and propose new ideas to enhance the visual appeal of marketing and product materials.
• Manage multiple projects simultaneously and deliver on time without compromising quality.
• Stay updated on design trends and proactively incorporate them into your work.
• Work independently to deliver results aligned with business goals while seeking minimal oversight.
• Assist in developing the visual identity of new SaaS solutions and IT services.

Qualifications

• Bachelor’s degree or diploma in Graphic Design, Visual Arts, or a related field.
• 2-3 years of experience in a design role with a demonstrated ability to work in a professional environment.
• Proficiency in tools like Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, Figma, and other design software.
• Proven experience in both communication design (e.g., marketing campaigns, event branding, digital media) and product design (e.g., UI/UX for SaaS platforms).
• Strong portfolio showcasing a diverse range of work, including marketing campaigns, product designs, and innovative projects.
• Ability to balance creativity with practical execution and align work with business objectives.
• Self-driven, proactive, and capable of managing projects with minimal supervision.
• Excellent communication and organizational skills, with attention to detail.