Open Roles at Yellow Pages Kenya

Description

• E-Picker / E-Commerce Fulfillment Locations: Ruiru, Langata, Rongai, Eastland’s, Along Mombasa Road, Nyali, Diani, Watamu

Key Responsibilities

• Pick and scan online orders using handheld devices from designated store areas.
• Check and verify expiry dates and product quality at the time of picking.
• Meet the client’s picking accuracy, productivity and quality targets (KPIs).
• Pack orders, re-verify expiry dates and carry out quality control checks before sealing.
• Make sure fresh food items meet the client’s quality standards and customers’ expectations.
• Inspect packaging materials to confirm they meet the client’s packing specifications.
• Follow the client’s store rules, hygiene standards and YP People’s code of conduct while on site.

Requirements

• Strong attention to detail and a commitment to accuracy.
• Ability to work at a steady pace and meet daily productivity targets.
• Comfortable using handheld devices or willing to be trained.
• Ability to stand, walk and lift for long periods.
• Good understanding of hygiene and food handling practices is an added advantage.
• Honest, punctual and able to follow instructions and work in a team.
• Basic communication skills in English and/or Kiswahili.
• Previous retail, warehouse or order-picking experience is an added advantage.
• Minimum education: [ KCSE or equivalent]

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Description

• E-Picker / E-Commerce Fulfillment Locations: Ruiru, Langata, Rongai, Eastland’s, Along Mombasa Road, Nyali, Diani, Watamu

Key Responsibilities

• Pick and scan online orders using handheld devices from designated store areas.
• Check and verify expiry dates and product quality at the time of picking.
• Meet the client’s picking accuracy, productivity and quality targets (KPIs).
• Pack orders, re-verify expiry dates and carry out quality control checks before sealing.
• Make sure fresh food items meet the client’s quality standards and customers’ expectations.
• Inspect packaging materials to confirm they meet the client’s packing specifications.
• Follow the client’s store rules, hygiene standards and YP People’s code of conduct while on site.

Requirements

• Strong attention to detail and a commitment to accuracy.
• Ability to work at a steady pace and meet daily productivity targets.
• Comfortable using handheld devices or willing to be trained.
• Ability to stand, walk and lift for long periods.
• Good understanding of hygiene and food handling practices is an added advantage.
• Honest, punctual and able to follow instructions and work in a team.
• Basic communication skills in English and/or Kiswahili.
• Previous retail, warehouse or order-picking experience is an added advantage.
• Minimum education: [ KCSE or equivalent]

go to method of application »

Description

• E-Picker / E-Commerce Fulfillment Locations: Ruiru, Langata, Rongai, Eastland’s, Along Mombasa Road, Nyali, Diani, Watamu

Key Responsibilities

• Pick and scan online orders using handheld devices from designated store areas.
• Check and verify expiry dates and product quality at the time of picking.
• Meet the client’s picking accuracy, productivity and quality targets (KPIs).
• Pack orders, re-verify expiry dates and carry out quality control checks before sealing.
• Make sure fresh food items meet the client’s quality standards and customers’ expectations.
• Inspect packaging materials to confirm they meet the client’s packing specifications.
• Follow the client’s store rules, hygiene standards and YP People’s code of conduct while on site.

Requirements

• Strong attention to detail and a commitment to accuracy.
• Ability to work at a steady pace and meet daily productivity targets.
• Comfortable using handheld devices or willing to be trained.
• Ability to stand, walk and lift for long periods.
• Good understanding of hygiene and food handling practices is an added advantage.
• Honest, punctual and able to follow instructions and work in a team.
• Basic communication skills in English and/or Kiswahili.
• Previous retail, warehouse or order-picking experience is an added advantage.
• Minimum education: [ KCSE or equivalent]

go to method of application »

Description

• E-Picker / E-Commerce Fulfillment Locations: Ruiru, Langata, Rongai, Eastland’s, Along Mombasa Road, Nyali, Diani, Watamu

Key Responsibilities

• Pick and scan online orders using handheld devices from designated store areas.
• Check and verify expiry dates and product quality at the time of picking.
• Meet the client’s picking accuracy, productivity and quality targets (KPIs).
• Pack orders, re-verify expiry dates and carry out quality control checks before sealing.
• Make sure fresh food items meet the client’s quality standards and customers’ expectations.
• Inspect packaging materials to confirm they meet the client’s packing specifications.
• Follow the client’s store rules, hygiene standards and YP People’s code of conduct while on site.

Requirements

• Strong attention to detail and a commitment to accuracy.
• Ability to work at a steady pace and meet daily productivity targets.
• Comfortable using handheld devices or willing to be trained.
• Ability to stand, walk and lift for long periods.
• Good understanding of hygiene and food handling practices is an added advantage.
• Honest, punctual and able to follow instructions and work in a team.
• Basic communication skills in English and/or Kiswahili.
• Previous retail, warehouse or order-picking experience is an added advantage.
• Minimum education: [ KCSE or equivalent]

go to method of application »

Description

• E-Picker / E-Commerce Fulfillment Locations: Ruiru, Langata, Rongai, Eastland’s, Along Mombasa Road, Nyali, Diani, Watamu

Key Responsibilities

• Pick and scan online orders using handheld devices from designated store areas.
• Check and verify expiry dates and product quality at the time of picking.
• Meet the client’s picking accuracy, productivity and quality targets (KPIs).
• Pack orders, re-verify expiry dates and carry out quality control checks before sealing.
• Make sure fresh food items meet the client’s quality standards and customers’ expectations.
• Inspect packaging materials to confirm they meet the client’s packing specifications.
• Follow the client’s store rules, hygiene standards and YP People’s code of conduct while on site.

Requirements

• Strong attention to detail and a commitment to accuracy.
• Ability to work at a steady pace and meet daily productivity targets.
• Comfortable using handheld devices or willing to be trained.
• Ability to stand, walk and lift for long periods.
• Good understanding of hygiene and food handling practices is an added advantage.
• Honest, punctual and able to follow instructions and work in a team.
• Basic communication skills in English and/or Kiswahili.
• Previous retail, warehouse or order-picking experience is an added advantage.
• Minimum education: [ KCSE or equivalent]

go to method of application »

Description

• E-Picker / E-Commerce Fulfillment Locations: Ruiru, Langata, Rongai, Eastland’s, Along Mombasa Road, Nyali, Diani, Watamu

Key Responsibilities

• Pick and scan online orders using handheld devices from designated store areas.
• Check and verify expiry dates and product quality at the time of picking.
• Meet the client’s picking accuracy, productivity and quality targets (KPIs).
• Pack orders, re-verify expiry dates and carry out quality control checks before sealing.
• Make sure fresh food items meet the client’s quality standards and customers’ expectations.
• Inspect packaging materials to confirm they meet the client’s packing specifications.
• Follow the client’s store rules, hygiene standards and YP People’s code of conduct while on site.

Requirements

• Strong attention to detail and a commitment to accuracy.
• Ability to work at a steady pace and meet daily productivity targets.
• Comfortable using handheld devices or willing to be trained.
• Ability to stand, walk and lift for long periods.
• Good understanding of hygiene and food handling practices is an added advantage.
• Honest, punctual and able to follow instructions and work in a team.
• Basic communication skills in English and/or Kiswahili.
• Previous retail, warehouse or order-picking experience is an added advantage.
• Minimum education: [ KCSE or equivalent]

go to method of application »

Description

• E-Picker / E-Commerce Fulfillment Locations: Ruiru, Langata, Rongai, Eastland’s, Along Mombasa Road, Nyali, Diani, Watamu

Key Responsibilities

• Pick and scan online orders using handheld devices from designated store areas.
• Check and verify expiry dates and product quality at the time of picking.
• Meet the client’s picking accuracy, productivity and quality targets (KPIs).
• Pack orders, re-verify expiry dates and carry out quality control checks before sealing.
• Make sure fresh food items meet the client’s quality standards and customers’ expectations.
• Inspect packaging materials to confirm they meet the client’s packing specifications.
• Follow the client’s store rules, hygiene standards and YP People’s code of conduct while on site.

Requirements

• Strong attention to detail and a commitment to accuracy.
• Ability to work at a steady pace and meet daily productivity targets.
• Comfortable using handheld devices or willing to be trained.
• Ability to stand, walk and lift for long periods.
• Good understanding of hygiene and food handling practices is an added advantage.
• Honest, punctual and able to follow instructions and work in a team.
• Basic communication skills in English and/or Kiswahili.
• Previous retail, warehouse or order-picking experience is an added advantage.
• Minimum education: [ KCSE or equivalent]

go to method of application »

 Key Responsibilities

• Receive inbound customer calls and make outbound calls professionally and courteously.
• Respond to customer enquiries about products, prices, promotions, store services and online orders.
• Log, track and resolve customer complaints and requests within agreed timelines.
• Escalate unresolved or complex issues to the relevant store or department.
• Record accurate customer information and call details in the client’s systems.
• Meet the client’s service targets, including call quality, response time and customer satisfaction.
• Follow the client’s scripts, policies and data protection requirements.
• Handle customer feedback and share recurring issues with the team leader.

Requirements

• Diploma or Bachelor’s degree in Business Administration, Communication, Customer Service or a related field.
• Minimum of 1–2 years’ experience in a call centre environment, preferably within the retail or customer service sector.
• Experience handling both inbound and outbound customer interactions.
• Proficiency in using CRM systems and customer management tools.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office applications and general computer literacy.
• Ability to work in shifts, including weekends and public holidays.
• Added advantage: Experience working in a established call centre, such as Calltronix.

Apply by Nov 30, 2026

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 Key Responsibilities

• Pack customers’ paid items neatly into bags and trolleys.
• Help customers carry and transport their purchases, including to their vehicles.
• Collect trolleys from the store premises and surrounding areas and return them to the designated bays.
• Keep the trolley bays well stocked at all times so customers never run short.
• Collect items left by customers at the shop floor and cash counters and return them to the correct shelves.
• Clean, wash and maintain trolleys regularly. The Company provides all cleaning materials.

Requirements

• Ability to stand, walk and lift for long periods, and to work outdoors in different weather conditions.
• Friendly, polite and helpful attitude toward customers.
• Honest, punctual and able to follow instructions.
• Good teamwork and a willingness to learn.
• Basic communication skills in English and/or Kiswahili.
• Previous retail or customer service experience is an added advantage but not required.
• Minimum education: [KCSE or equivalent]