Openings at Avenue Healthcare

Job Objective/Purpose

To enhance growth of the products and services through marketing of the assigned unit.

Key Responsibilities

• Conduct market research – understanding of the healthcare landscape within their mapping
• New business acquisition & cross selling of the existing services – (new services uptake, packages – wellness, surgical or any other) – proposals and quotations – Targets to be set based on budgets
• Developing annual marketing plan – to be reviewed quarterly
• Working with the marketing team to enhance facility brand visibility
• Plan and conduct marketing activities
• Generate marketing & CSR reports
• Pitching, developing proposals and sending quotations to potential clients
• Organize and facilitate service meetings with clients
• Enhance communication through various platforms – Digital, WhatsApp & bulk sms
• Drive innovation
• Drive client experience

Personal Specifications

• Bachelor in business administration (Sales and Marketing Major) or any other related degree
• Membership in MSK is required
• Professional qualification in CIM is an added advantage
• Minimum experience of 3 years experience
• Organizational Awareness and detailed-oriented
• Strong interpersonal and communication skills, teamwork and reliability

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Job Objective/Purpose

Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service

Key Responsibilities

• Accurate and clear documentation of patient history, physical examination, investigations, and management.
• Initiate and maintain proper management and treatment of patients
• Appropriate and early consultation and referral of patients to specialists.
• Daily updates of the patients progress to the patient and the next of kin.
• Facilitates patient admissions, necessary consents and discharges.
• Undertake clinical procedures per training.
• Conducting CMEs and research.
• Participate in morbidity and mortality meetings as required.
• Participation in incident reporting, root cause analysis and Quality Improvement Plan
• To champion evidence based practice and continuous skill improvement
• Rotation in various departments as and when required
• Review of medical reports and provision of patient updates to insurance companies when required
• Participation in daily/weekly/monthly department meetings as required.
• Conduct timely ward rounds and patient reviews when required.
• Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the OPD/Hospital Manager.
• Maintain a positive work attitude and foster team work.
• Maintain patient privacy and confidentiality at all times.
• Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement. Ensure the facility is financially viable and demonstrate growth;
  • Increase the quality and diversity of services offered in the facility. Support marketing activities to ensure growth in client numbers.
  • Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services, enforcing exclusions, seeking pre-authorizations, proper documentation and timely delivery of invoices.
• Ensure that avenue corporate governance policies are adhered to
  • prevent, detect and report any fraud or criminal activity
  • Implement audit recommendations
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
• Any other duty as assigned.

Personal Specifications

• Certificate in Business Management or a relevant business course
• Minimum of 1 year experience
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability

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Job Objective/Purpose

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Healthcare’sdefined policies and procedures

Key Responsibilities

• Ensure that the facility has the necessary equipment and ensure thatthey are in good working condition. 
• Ensure timely, accurate and 100% billing of drugs. If the hospitalmanagement system is down, liaise with the receptionist /invoicing clerkto inform the client that drugs will be recorded on a manual card andissued then card collected later after the bill has been finalized once thesystem is back. 
• All processed prescription orders should be well labeled, counterchecked then client informed to collect their cards before the medicationis dispensed. 
• Ensure that all insurances exclusion lists are adhered to. 
• Ensure that the Pharm-Tech informs the doctor on equivalent of the outof stock medication and the prescription is amended. 
• Ensure that the Pharmacy is well stocked as per the set re-order levels.Do daily counts, spot counts, monthly stock takes and give a timely,accurate report with valid explanation on variances and expiries to theBranch Manager for approval of adjustment by the Stock Controller. 
• Prevention of medication errors by counter checking and verifying theprescription on doses, allergies, patient identification, right drug,legibility and give clear usage instructions. 
• All stock movements including goods received, goods returned,purchases from petty cash, prescriptions issued to patients on cash,inter-branch transfers or in house clinics, expired drugs, lost or stolenitems must be captured in the HIS real time. 
• DDA to be dispensed as per the laid down policy, checked weekly andany discrepancies reported to the Branch Manager for approval ofadjustment by the Stock Controller. 
• Generate and send LPOs to the respective suppliers. 
• Ensure accurate receiving, counter checking and signing of the invoicedorders and delivery notes as per send L.P.O. Drugs with an expiry lessthan six months should be received with a Letter of Undertaking andreturned to the supplier if not consumed within the 6 months. 
• Ensure timely and accurate entry of invoices into the hospitalmanagement system and that they are well stored to be checked anddispatched to Finance/Accounts by end of the month. 
• Ensure a well arranged pharmacy that is neat, presentable dispensingcounter and workstation 
• Ensure that the fridge temperatures are charted twice daily and anyerror reported to relevant department. 
• Ensure timely escalation of any urgent out of stock items to thePharmacy Quality Manager for manual purchase approval. 
• Ensure that any issue pertaining quality is escalated to the PharmacyQuality Manager. 
• Drugs/surgical items expiry management; 
  • Ensure shelf allocation for weekly checking of expiries and communicateto the Pharmacy Superintendent. 
  • Enhance FIFO/FEFO by the use of green stickers on short expiry drugsand share the short expiry list with the doctors to assist in prescribing. 
  • Expired drugs should be documented, quarantined and disposed as perthe PPB regulations. 
  • Allocate emergency trolley to ensure its well-stocked at all times andexpiry managed 
• Ensure that Avenue corporate governance policies and procedures areadhered to. 
  • Prevent, detect and report any fraud or criminal activity 
  • Fully implement audit recommendations and attain satisfactory ratings insubsequent audits. 
• Ensure all sentinel incidents/events are recorded and reported to theBranch Manager within 24 hours using the provided tools. 
• Maintain and enforce infection control standards when doingextemporaneous preparations. 
• Client Satisfaction; 
  • Ensure client satisfaction through high quality of service, effectivecommunication, prompt feedback and escalation of any unresolvedissues to the relevant person for follow up. 
  • Ensure that the standardized tool for patient satisfaction feedback isfiled for measurement, follow-up and improvement. 
• Maintain patient privacy and confidentiality at all times. 
• Ensure adequate knowledge of all Avenue policies, procedures andsystems as outlined in the HRMIS 
• Any other duty as assigned by your immediate supervisor in line with thejob description

Personal Specifications

• A Diploma in Pharmacy 
• A minimum of 3 years experience 
• A valid pharmaceutical technologist license tied to Avenue Healthcare. 
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability

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Job Objective/Purpose

To improve the company’s operational efficiency and effectiveness of risk management, control, and governance processes.

Key Responsibilities

• Reviewing various business processes and documents to check for controls adequacy and compliance with the company policies, process regulatory requirements.
• Conducting interviews during audits.
• Perform audit procedures to verify the implementation and effectiveness of controls.
• Preparing working papers for the various audits and ssummarizing audit issues.
• Identifying all risks including people, technology, and process risks, and evaluating the efficiency and effectiveness of controls.
• Preparing and presenting audit results of audit via written reports and oral presentations to management.
• Participate in monitoring and evaluation of compliance with organizational procedures and regulations.
• Maintain internal audit working paper files.
• Participate in Audit investigations.
• Follow up audit recommendations to ensure that agreed actions are taken to improve system controls.
• Any other duty as assigned by the supervisor in line with the job description.

Personal Specifications

•  Bachelor of Commerce (Accounting Option) or equivalent from a recognized University plus CPA (K) or ACCA.
•  Holder of Certified Information Systems Auditor (CISA) or Certified Internal Auditor (CIA) will be an added advantage.
•  3 years’ experience.
•  Attention to detail.
•  Strong analytical/reporting skills