Openings at Frank Management Consult Ltd

Roles & Responsibilities:

• Prepare job descriptions for new roles and ensure that job descriptions for existing roles are reviewed and updated by Line Managers to reflect any changes in the job requirements
• Utilize strategic recruitment methods, including job boards, networking platforms, and recruitment agencies to identify and attract top talent
• Build and maintain a robust talent pipeline for current and future hiring needs
• Source for the best recruitment agencies in new and existing countries
• Review resumes and applications to identify qualified candidates
• Prepare interview questions beforehand in liaison with Line Managers
• Prepare and administer pre-employment assessments and tests as needed
• Conduct interviews to evaluate candidates' skills, experience, and cultural fit
• Schedule and coordinate interviews with the Talent (HR) Manager and Hiring Managers
• Provide guidance and training to interviewers on effective interviewing techniques and best practices
• Ensure a positive and professional candidate experience throughout the recruitment process
• Communicate clearly and consistently with candidates, providing timely updates and feedback
• Seek approval for offers as per the recruitment policy
• Prepare offer letters and employment contracts promptly
•  Work closely with the Talent (HR) Officer and Line Managers to facilitate a smooth onboarding process for new hires
• Provide input into the development and implementation of onboarding plans and onboarding material to accelerate the integration of new employees into the organization
• Maintain interview assessment forms and all other documents that are relevant to the recruitment process accurately, ensuring high levels of confidentiality and the required accessibility
• Provide regular reports and metrics on recruitment activities, including time-to-fill, quality of hires, and source effectiveness
• Support the Talent (HR) Manager in HR projects, reports, and activities as required

Minimum Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field
• IHRM membership is required
• 5 + years of experience in Talent Acquisition Management
• Proven recruitment experience in the telecommunication industry

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MAIN DUTIES / RESPONSIBILITIES

Sales and Business Development:

• Act as the primary point of contact for B2B and B2C e-commerce companies.
• Develop and nurture relationships with e-commerce partners to drive sales and revenue.
• Identify and pursue new business opportunities and partnerships.
• Manage seller centers where required.
• Analysis and negotiation of contracts for new customers.

Product Listings and Content Management:

• Work closely with e-commerce partners to create and update product listings, ensuring accuracy and consistency.
• Optimize product listings for search engines and improve product descriptions.
• Manage product images, videos, and other multimedia content.

Order Processing and Fulfillment:

• Collaborate with e-commerce partners to process online orders and ensure timely order fulfillment.
• Coordinate with the team to ensure on-time shipment of products.
• Address and resolve order-related issues or inquiries from customers.

Customer Service:

• Provide excellent customer service by responding to inquiries, resolving problems, and managing customer feedback for e-commerce partners.
• Handle returns and exchanges according to company policies.

Sales Support:

• Monitor and analyze e-commerce sales metrics and performance for e- commerce partners.
• Implement sales promotions, discounts, and other marketing strategies in collaboration with e-commerce partners.
• Assist e-commerce partners with product selection and purchasing decisions.
• Create and align marketing calendars with customers
• Monitoring and implementing JBP terms and targets
• Visit customers and attend events as required
• Following up and ensuring that customer payments are on time

Market Research:

• Stay up to date with e-commerce industry trends, competitors, and market
• Identify opportunities for product expansion and improvements to enhance the online shopping experience.

Reporting and Documentation:

• Generate reports on e-commerce sales and performance for e-commerce
• Maintain records and documentation related to product listings, orders, and customer communications with e-commerce

Stock Management:

• Managing stock levels internally as well as externally
• Reconciling stocks regularly on-site and offsite

QUALIFICATIONS

• Bachelor's degree in business, marketing, or a related field (preferred).
• Proven experience in e-commerce operations, sales, or
• Strong analytical, communication, and problem-solving
• Proficiency in e-commerce platforms and sales
• Ability to create and manage strong relationships with customers
• Proven track record of meeting and exceeding sales targets

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Roles & Responsibilities:

• Training Program Design, Development & Evaluation
  Organize and deliver approved training sessions to employees, ensuring engaging and effective learning experiences
• Maintain the organization's internal training program and develop/update training content as needed
• Attend PDP presentations and ensure the quality of validation across the different levels
• Work with employees to create individual development plans (IDPs) and career development paths
•  Ensure employees receive the necessary compliance and regulatory training
• Keep abreast of industry and legal requirements to update training materials as needed
•  Maintain accurate training records and documentation for all employees
• Prepare reports on training activities and results on a weekly or monthly basis as required
• Provide input for training budgets promptly
• Ensure cost-effective training solutions
•  Collaborate with department heads and management to align training programs with organizational goals and priorities
• Manage relationships with external training vendors, consultants, and institutions as needed
• Continuously strive to develop your own understanding of the Training & Development role, in order to develop your skills and know-how and perform any other duties assigned by your Line Manager

Minimum Requirements

• Bachelor's degree in Human Resources Management or a related field
• IHRM membership is a must
• 4+ years of experience in training and development as well as performance management
• Knowledge of adult learning principles, instructional design, and training methodologies
• Strong presentation, facilitation, and communication skills
• Proficiency in e-learning platforms and software
• Familiarity with learning management systems (LMS) is a plus
• Excellent organizational and project management skills
• Ability to adapt to changing training needs and emerging trends in employee development