Openings at HCS Africa

sponsibilities

• Monitor, anticipate and manage the live operation to ensure a great user
• Manage real-time fleet
• Lead the communication with the fleet for ongoing orders.
• Give structured and actionable daily feedback to the ops managers.
• Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational
• Ensure that quality assurance checks are completed and maintained.
• Assist clients with product selection and pricing to improve transportation routes.
• Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

Skills 

• You are aligned with our company values and enact them both in your personal and professional life
• Effective English written and communication skills
• Computer proficiency in MS Office, G-docs and call center equipment/software programs
• Organized and logical, willing to adapt quickly to changing policies and procedures.
• Must be able to work as part of a team in a fast-paced and pressured environment,
• communicating effectively with both colleagues and clients and following verbal and written instructions.
• Must be able to efficiently solve problems relating to dispatch of orders locally.

Qualifications

• Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months).
• Previous call center experience is required or at least 1year experience in a similar role.
• Proficiency in English (Excellent verbal and written communication skills)
• Computer Literacy: Knowledge and Confidence in MS office
• At least 1-2 years’ experience of sales or marketing in a B2B environment
• Sales and marketing best practice / knowledge of current tools (i.e. CRM tools)
• Swahili or any other local language is an advantage
• Candidates MUST indicate their preferred Locations

go to method of application »

Responsibilities

• To achieve agreed KPIs and targets by proactively selling, product offerings, always aiming to meet customer needs and exceed customer expectations as well as attaining a minimum number of customer audits as per your KPI per week to ensure an effectively managed customer base.
• To ensure all sales administration and coordination is accomplished effectively & accurately in order to provide a seamless handover to the operations team.
• Managing both new and existing customer requirements to understand, anticipate and practically meet their needs, whilst spotting potential sales opportunities.
• To self-generate sales leads through networking, referrals and warm/cold calling
• Setting up appointments and visiting potential customers for new business.
• Through training and learning provide pre-sales technical expertise and product education to customers.
• Conduct market research to identify selling possibilities.
• To take personal ownership for the delivery of agreed SMART objectives set within the department.
• To proactively identify and assist the Sales and Marketing Manager and other senior managers to obtain real and sustained, continuous improvement, throughout the business and execute the same in a timely manner
• To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust.
• Has the ability to work flexible hours around the needs of both customers and the organization.
• To undertake any other duties as requested by the Sales and Marketing Manager in accordance with the scope and responsibilities of the role.
• This role is responsible for driving both existing and new business and will be expected to work closely with other departments to ensure a seamless experience for customers, ensuring realistic expectations from the outset.
• Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our partners, including sustainable economics for both parties

Qualifications

• Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (3 + years).
• Proficiency in English (Excellent verbal and written communication skills)
• Computer Literacy: Knowledge and Confidence in MS office
• At least 1-2 years’ experience of sales or marketing in a B2B environment
• Sales and marketing best practice / knowledge of current tools (i.e. CRM tools)
• Swahili or any other local language is an advantage
• Candidates MUST indicate their preferred Locations