Openings at NTT Ltd

Working at NTT

Role Responsibilities:

Tax Compliance:

• Ensure accurate and timely filing of all tax returns, including income tax, value-added tax (VAT), and other relevant taxes, in compliance with East African tax laws and regulations.

Tax Strategy:

• Develop and implement tax strategies specific to the East African market to optimize the company's tax position. Stay abreast of local and regional tax regulations and identify opportunities for tax savings.

Financial Analysis:

• Analyze financial data in-depth to identify potential tax issues and recommend solutions.
• Ensure financial transactions and reporting align with regional tax rules.

Tax Reporting:

• Prepare and submit various tax reports, including quarterly and annual financial statements for tax purposes in East Africa. Collaborate with external auditors when necessary.

Tax Audits:

• Manage tax audits and inquiries by local tax authorities. Ensure the organization is well prepared for audits and effectively respond to inquiries.

Transfer Pricing:

• Oversee transfer pricing policies and documentation, ensuring compliance with local and international regulations as they pertain to East Africa.

Risk Assessment:

• Evaluate and mitigate tax-related risks, including exposure to penalties and interest, by establishing strong internal controls tailored to the East African market.

Communication:

• Clearly communicate tax strategies, risks, and opportunities to senior management and other stakeholders. Simplify complex tax concepts to make recommendations actionable.

Team Leadership:

• Lead and manage a team of tax professionals, providing guidance and mentorship while fostering a culture of excellence.

Qualifications:

• Bachelor's degree in Finance, Accounting, Business, or related field; relevant certifications are a plus.
• CPA(K) qualification is mandatory
• 3 years of experience in Tax Management, preferably within the telecommunications or connectivity industry or with the Tax consultancy firm.
• Proficiency in data analysis tools such as Excel, and data visualization tools.
• Solid understanding of revenue recognition principles and familiarity with relevant accounting standards.
• Strong analytical skills with the ability to interpret complex data and draw meaningful

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Working at NTT

Responsibilities:

Business Performance Analysis:

•  Conduct in-depth analysis of key performance indicators (KPIs), financial metrics, and operational data to identify trends, opportunities, and areas for improvement.
•  Collaborate with cross-functional teams to develop insights that drive informed decision-making and strategic planning.
•  Design and implement performance dashboards, reports, and presentations for executive leadership, highlighting critical business insights.

Revenue Assurance:

•  Develop and implement strategies to ensure accurate revenue recognition, billing, and collection processes.
•  Analyze revenue data to identify trends, anomalies, and opportunities for revenue optimization.
•  Collaborate with cross-functional teams, including finance, sales, and operations, to resolve revenue-related issues.

Project Performance Management:

•  Oversee project performance and ensure alignment with established goals, timelines, and budgets.
•  Develop and maintain project performance metrics, dashboards, and reporting mechanisms.
•  Collaborate with project teams to identify and address performance bottlenecks and risks.

Financial Analysis:

•  Conduct thorough financial analysis to assess the impact of business decisions on revenue and profitability.
•  Provide insights into cost optimization, pricing strategies, and revenue growth opportunities.
•  Support the preparation of budgets, forecasts, and financial models related to revenue assurance and project performance.

Data-driven Insights:

•  Utilize data analytics tools to extract actionable insights from various sources, including sales data, customer behavior, and market trends.
•  Present findings to senior management and recommend data-driven strategies for business improvement.

Process Improvement:

•  Identify opportunities to enhance revenue assurance processes, project management methodologies, and operational efficiencies.
•  Collaborate with cross-functional teams to implement process improvements and best practices.

Stakeholder Engagement:

•  Foster strong relationships with internal stakeholders, including sales, finance, operations, and technology teams.
•  Communicate performance updates, recommendations, and insights to senior leadership.

Qualifications:

•  Bachelor's degree in Business, Finance, Technology Management, or related field (Master's degree preferred).
•  Proven track record of at least 5 years of experience in business performance management, revenue assurance, and project management within a technology focused company.
•  Strong analytical skills with the ability to interpret complex financial and operational data.
•  Proficiency in using data analytics tools, business intelligence software, and financial modeling.
•  Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
•  Strong attention to detail and problem-solving skills.
•  Ability to thrive in a fast-paced and dynamic environment.

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Working at NTT

ROLE AND RESPONSIBILITIES:

• Design, build, deliver, and operate Cybersecurity solutions to meet client requirements.
• Document the proposed technology solution.
• Document the statement of work along with all labor requirements.
• Work with the Client Manager to prepare the pricing format that will be supplied to the customer.
• Perform the actual solution design and prepare a parts-list outlining solution components/equipment to be provided.
• Develop and manage a proof-of-concept as such may be required.
• Engage all technical resources required for an accurate solution design.
• Document all deliverables and what constitutes a successful completion.
• Verify the proposal’s accuracy and sign off on the final documents to be presented to the client.
• Assist the Client Manager during the final presentation to the client as appropriate.
• Provide documentation for solutions delivered to clients.
• Work with project managers and other delivery teams to ensure that solutions provided to customers are delivered within specified timelines.
• Highlight risks, provide alternative options, and recommend quality solutions to specified problems.
• Where feasible, use automation to reduce delivery time and human intervention on repetitive tasks
• Act as subject matter expert on a variety of technologies within the enterprise Cyber security portfolio
• Guide on change management on change management when integrating solutions provided to customers
• Guide and/mentor junior engineers

KEY SKILLS AND ATTRIBUTES:

• Design, implementing, administering, and strong troubleshooting experience on the following.
  • Next generation enterprise firewalls (Cisco FTD, Checkpoint, Fortinet, Palo Alto), Network Access Controls (Cisco ISE, FortiNAC).
  • Web Application Firewalls (F5), Web and Email Security Systems (Cisco WSA, ESA), Cloud Security Systems (Cloudgaurd,Prisma),SIEM/SOAR (FortiSiem,Cortex) will be an advantage
• Strong understanding of networking concepts, protocols, and architectures (TCP/IP, DNS, DHCP, VLANS, routing, etc.) Familiarity with network security technologies and solutions.
• In depth understanding of Zero Trust Network Access.
• Knowledge of network programmability and automation will be advantageous.
• Good understanding and appreciation of technical design and business principles
• Ability to create accurate diagrams and documentation for designing and deploying of Cybersecurity systems.
• Experience in carrying out security assessments and reporting/recommendation writing.
• Experience presenting solutions to technical and non-technical audiences.
• Experience in multi-vendor Security products and solutions and understanding of industry best practices.
• Demonstrate Client engagement skills.
• Previous experience in technical proposal writing
• Good analytical and problem-solving skills
• Good verbal communication skills
• Team player

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

• Bachelor’s degree in information technology or related field of study
• At least 3-4 years in the enterprise cybersecurity field
• Cisco Professional level Certification i.e., CCNP Security
• Expert level network security certification i.e., Checkpoint CCSE, Fortinet NSE7 (enterprise firewall), Palo Alto PCNSE
• DevOps certification and experience scripting and network automation will be an added advantage.
• Relevant industry standard certifications, (e.g. ISO 27001, SABSA, TOGAF, ITIL, COBIT, etc.) would be advantageous.

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Working at NTT

• Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
• Managing and building client relationships for commercial and enterprise accounts across East Africa. Proficient in selling: Cisco, Microsoft, Checkpoint,Veritas, DellEMC, VMWare, F5, Palo Alto, NetSuite, AWS and SAP.
• Driving sales strategy into the account base, by working closely with the Line of Business Manager and Solution Architects / Engineers and Technology leads.
• Accurately forecast annual, quarterly and monthly revenue pipeline and responsible for individual sales target.
• Develop and manage client account plans to ensure revenue growth across Solution Groups.
• Engage appropriate resources at all levels within the Company and with external partners and suppliers where necessary to ensure revenue growth.
• Liaise between account holders and various departments as well as communicating effectively to maintain customer satisfaction and uphold company protocols.
• Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively assess, clarify, and validate client needs on an ongoing basis.
• Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
• Closely coordinate company executive involvement/sponsorship with client management.
• Timely reporting on the set metrics on a weekly basis or as per the manager’s requirement

QUALIFICATIONS SKILLS AND EXPERIENCE

• A college degree from an accredited institution
• A minimum of 8 years of client management, preferably within the IT field and Public Sector
• Competent in Microsoft Office.
• Strong CRM skills e.g., Salesforce
• Vendor / distribution / sales channel knowledge and experience
• Demonstrated track record of meeting sales targets

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Working at NTT

MAIN RESPONSIBILITIES:

• Lead discovery sessions to deeply understand the current customer experience today, perform research with our Crew and Clients to understand more, and work cross-functionally to define the future state.
• Apply design thinking in collaborative environments to innovate and improve the Crew and Client Experience.
• Use Voice of the Customer Program and operational data to gain insight across the customer journey and use date to ideate, design and implement best experience journeys across different touch point.
• Evaluate interactions with all systems and channels to help identify key areas of opportunity for improvement.
• Determine root-cause for complaints related to Crew and Client Experience that are not on a high value journey and develop initiatives to get them back on track
• Work closely with internal and external partners to plan and execute strategic initiatives and defined experience journeys.
• Set and communicate goals, action plans, and key metrics for business functions aligned to Service Experience Enhancement
• Create standardized playbooks and interventions for each point in the customer journey
• Develop key benchmarks and measures of success aligned to Client and Crew Experience.

QUALIFICATIONS, EXPERIENCE, SKILLS & KNOWLEDGE

Qualification:

• Bachelor’s degree; concentration in Business, Marketing or Communications or equivalent experience
• Client Experience Certification – CXS
• Service/Client Journey Design certification and experience.
• IT Background or having worked in an IT organization highly desirable.

Skills, Knowledge and Experience:

• 2+ years in a project management, process improvement or service experience role.
• Experience in gathering and interpreting customer experience information.
• Experience running journey mapping, service design, or design thinking workshops
• Detail oriented with strong organizational and project management skills.
• Has strong storytelling abilities, verbal and written communications, social interactions, and a proficiency with technology
• Prior experience at a services or product company creating and implementing customer experiences based on data-driven insights
• Strategized and successfully implemented innovative customer strategies (technology, process, people) in a high-growth environment
• Experience in working with multiple work streams within a complex, high growth environment
• Strong interpersonal and communication skills; excellent verbal and written skills; ability to work independently and remotely

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Working at NTT

Key Responsibilities:

Incident Handler

• Primarily responsible for incident response
• Analysis and determination of an incident response strategy to use in response to a declared incident.
• Coordinate client CSIRT team activities to ensure incidents are resolved in a timely manner
• Report on status of incidents to client and the business
• Document incident response actions from detection to eradication and share with the team for review and debrief, and to facilitate information sharing between TIC and other teams.
• To provide management oversight for the management of incident detected by the SOC, and escalations according to defined set of policies, processes, procedures, and SLA's.

Analyst II role

• Analyse events escalated by tier 1 analysts and approve, if necessary, further investigation of the events
• Mentor tier 1 analysts to improve decision-making and analysis of incidents
• Correctly scope extent and breadth of incidents by identifying IOCs, all infected hosts, and root cause/ patient zero
• Review shift logs and handover reports for any escalations or key events that require urgent attention
• Where possible, institute initial containment, eradication, and recovery measures for declared incidents

Vulnerability Management

• Review vulnerability reports for scans ran by Analyst I
• Refine reports and share with clients, and organize sessions to guide clients on closure of critical vulnerabilities

SIEM Support

• Document noisy SIEM rules for review to reduce false positives
• Ensure uptime of agents and collectors
• Work closely with vendor to deliver desired client reports and dashboards
• Document detection gaps for review and detection engineering

Automation Support

• Review daily SOC activities to identify possible automation areas
• Work closely with SOAR team in defining playbooks and testing automations

REQUIRED EDUCATION, EXPERIENCE, AND SKILLS

Academic Qualifications:

• University degree in Information technology/Computer Science/Electrical Engineering/Telecommunications.

Professional:

• Training in Security event triage
• Security certification e.g. Security+, CySA, CEH,
• Incident Handler training/certification e.g. ECIH,
• SIEM Certification e.g. Splunk, QRadar, Fortinet

Desired work experience:

• Two years’ experience in security and Network infrastructure support in medium to large organizations.
• Experience working with different SIEM solutions
• Two years’ experience in security event triage and analysis.

Technical Competencies  

• Knowledge and experience in modern practices for IT infrastructure security architecture and operations in medium to large organizations to provide guidance on incident handling
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Technical skills to effectively perform or guide performance of analysis and incident handling activities/tasks in a manner that consistently produce high quality of service.

Behavioural Competences

• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Leadership to nurture and sustain employee satisfaction, and to manage changes.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.

KNOWLEDGE, SKILLS AND ATTRIBUTES:

• Basic understanding and appreciation of technical design and business principles
• Demonstrates fundamental project management and administration ability
• Display customer engagement skills
• Demonstrate relevant domain specialist knowledge
• Good verbal communication skills
• Client focused and display a proactive approach to solving problems
• Ability to work under pressure