Openings at Q-Sourcing Servtec Group

Job summary:

• The role is responsible and accountable for managing and monitoring E-Commerce products within their specific category (i.e. CG, Fresh Food, Non-Food, etc.). In addition, the role holder must monitor and record conversion rates, click-through rates, number of views, and search but not purchased. Finally, the Category Manager is responsible for analyzing data within their respective category and providing input and insights to support business decisions.

DUTIES & RESPONSIBILITIES:

• Manage respective categories in both top line and bottom line through the quality assortment, price, and content.
• Maintain main KPIs in the respective category, which include conversion rates, click-through rate, number of views, and search but not purchased.
• Support Category Lead during the process of negotiation to ensure best prices, deals, and a large number of goods within a specific category.
• Identify suitable opportunities for respective categories through selection, profitability, and sales trends-based customer needs.
• Analyze daily data pertaining to price fluctuations and price problems for specific categories.
• Build and maintain relationships with senior leaders of partnered vendors to grow and optimize the joint retail and import businesses within the scope of the specific category.
• Work to ensure a reliable, operational cost-effective flow of goods, from ordering to receiving.
• Monitor, analyze and own key performance indicators such as vendor import share, out of stock rate, vendor operational metrics, and marketing investments.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s degree in E-Commerce or Business Administration
• A minimum of 3 – 5 years of experience across product innovation, with channel E-Commerce experience.
• Retail industry experience is plus
• English (Full professional proficiency - Required)
• Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills
• Solid analytical skills, trouble-shooting skills; planning and organizational skills

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Key Roles And Responsibilities

• Set digital marketing strategies using all necessary tools (e.g. website, emails, social media and blogs)
• Research products, services and current strategies to identify new opportunities
• Analyse web traffic metrics and suggest solutions to boost web presence
• Monitor SEO/SEM, marketing, and sales performance metrics to forecast trends
• Build strong client’s relationships through social media interaction
• Keep up to date with our audience’s preferences and proactively suggest new campaigns
• Liaise with Marketing, Sales, Design and Content teams to optimize customer experience and ensure brand consistency
• Identify advertising needs
• Establish best practices in digital marketing
• Identify trends and insights, and optimize spend and performance based on the insights
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
• Stay up to date with digital technologies developments

QUALIFICATIONS AND EXPERIENCE:

• Bachelors’ degree in Mass Communication / Marketing or related field.
• Standard office ICT skills, including social media.
• At least 5 years’ experience in a communications or marketing role.
• Experience in developing and implementing media or marketing campaigns.
• Experience in representing an organisation to the public or/and media.
• Must be a confident communicator and presenter.
• Strong writing and editing skills are essential, including ability to present concepts verbally.
• Strong knowledge and understanding of current trends in digital media/social media.
• Attention to detail and strong organisational skills.
• Ability to work calmly under pressure and within a small dynamic team.
• Excellent interpersonal and networking skills.
• Ability to manage a complex workload and work to tight deadlines.
• Proven work experience as a Digital marketing strategist or Digital marketing manager across the region
• Demonstrable experience with SEO/SEM and CRM software
• Experience implementing and optimizing Google AdWords campaigns
• Solid knowledge of web analytics tools like Google Analytics
• Hands on experience with online marketing tools and practices
• Familiarity with web design and HTML
• Excellent verbal and written communication skills