Career Opportunities at Stanbic Bank

Key Responsibilities

Business Planning:

• Support the Head of BCC with the Execution and monitoring of strategy against set targets.
• Coordinate and support the overall budget planning activities across the key BCC functions in coordination with the Sector and Product Heads
• Business Performance Management Monitoring and Reporting:
• Preparation and analysis of BCC input to Board and KLC Packs (Monthly, Quarterly, Mid-year & Annual ) and follow-through actions.
• Preparation of quarterly presentations of performance against budget ,strategy update-Architecture updates for Quarterly staff feedback sessions
• Coordination and Preparation of BCC Manco packs, minute taking and actions follow-through
• Analysis & Preparation of BCC Kenya input to BCC Africa Regions Manco
• Support the BCC Management team in defining KPIs, data and reporting requirements in support of the business and performance management processes.
• Undertake ad hoc and thematic research across the BCC network, analyze and interpret the results making inferences and recommendations as required.
• Support the business performance review process by tracking and analyzing readiness and performance against the business targets and strategic goals.
• Support the business planning process across BCC teams to ensure full alignment of activities and business plans are evidence-based Benchmark performance against competitors and market trends and make recommendations on key performance drivers.
• Participate in and coordinate BCC Manco and other committees. This includes the administrative functions of minute taking, drafting of the agenda as well as noting and tracking of action items.

Continuous Improvement:

• Undertake research on new business continuous improvement initiatives across BCC
• Analyze and identify metrics for continuous improvements.
• Conduct post Implementation benefits review of productivity improvement solutions to ensure client and business requirements are met.

Governance and Risk Management:

• BAU issue tracking, follow up and decision tracking for all agreed action points. Managing and ensuring all Ops risk, internal audit and compliance matters are being handled.
• Oversight and reporting of overall BCC Business Risk and Compliance i.e. KRI and RCSA Processes
• Lead BCC BCM coordination and update of BCM plans and Call tree
• Review Manage and reporting of RCSA process and breaches.

Administrative support:

• Maintain and update the calendar and schedule of recurrent meetings for the Head of BCC.
• Stationery Management-Manage the reorder levels for stationery, control the access and use of stationery.
• Office Organization-Manage the cleanliness and orderliness in the floor. Manage the subordinate staff assigned to mezzanine floor.
• Leave management for BCC Manco on behalf of the Head of BCC

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Financial Management

• Understand financial systems design and internal controls.
• Implement and update accounting policies and procedures in accordance with professional standards.
• Able to develop policies and procedures for documenting and supporting information for transactions and events.
• Able to prepare financial statements and disclosures for external users and in compliance with regulatory standards.
• Evaluate and adapt financial accounting systems and processes to respond to emerging developments.
• Develop, prepare, analyze and interpret relevant financial information and non-financial performance measures.
• Interpret and advise the organization on reporting obligations.
• Ensure preparation of timely, reliable and relevant financial information.

Client

• Communicate standard work information either verbally or in writing in a clear and concise way- Taking account of audience and readership.
• Demonstrate Business Etiquette in Oral/written/Telephone communication skills.
• Prepare or present information to different audiences which is effective and understood.
• Use skills and different formats to effectively communicate more complicated information.
• Project a professional image in communications and physical presentation.
• Facilitate resolutions between differing viewpoints.

Minimum Qualifications

Type of Qualification Field of Study

• First Degree Finance and Accounting

Other Minimum Qualifications, certifications or professional memberships

• ACCA/CPA (K)

Experience Required

• 5-7 years in Finance and Accounting with the ability to prepare financial reports of costs, cash flows, revenues and related items to inform management decision making. With an in depth, experiential understanding of more advanced analyses and the way in which financial ratios, trends, business and value drivers interact.

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Key Responsibilities

Strategic Execution

• Discuss client service improvements with manager and RM.
• Attend and participate in all departmental meetings to review client issues, resolution and idea generation for improved service.
• Advising clients on Returned funds and request for amendments/clarification of funds sent out.
• Liaising with Beneficiary Banks to confirm application or status of funds remitted by Stanbic but not applied.
• Incident reporting to clients. on system downtimes affecting payments.
• Support the business objectives in the designated CIB Sectors namely Oil & Gas, Industrials, Mombasa Region, South Sudan, Investor Services, Consumer, Public Sector, IDG, NBFI & Financial Institutions.
• This includes but is not limited to being an integral part of the Sector based team providing insights and trend analysis obtained from their daily interactions with clients but on email & telephony.
• Support the Client Analyst role in the handling of Service-related tasks arising in the designated CIB Sector.

Query And complaints management

• Respond to email queries in a professional manner, per the documented procedure guidelines.
• Provide world class first call resolution and after sales support service for enquiries received via telephone from Corporate and Investment Customers of the Bank.
• Ensure to put in all the work codes for all the calls that have been picked while on duty.
• Service recovery: turn a complaint/unhappy customer into a loyal satisfied customer with professional, empathetic service recovery.
• Timely resolution all email queries assigned.
• Prompt escalation of queries that cannot be resolved within TAT.
• Meet the set targets on TAT, Quality monitoring and Voice of the Customer
• Maintain high level of product knowledge enough to advise customers
• Capture customer feedback on products, services and forward to TL/Manager for compilation.
• Ensure all proactives are logged in the system by 9:00 a.m. daily.
• Responsible for the adoption within line of duty/area of duty of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the recognition and appropriate escalation to your Supervisor with regard to continued business engagements in instances where no adverse information is available.

Monitoring and reporting

• Gather customer feedback, analyze it and design specific practices the Bank should put into place. This will include data analysis of customer interactions and customer behavior to establish market/industry trends for new products or service design.
• Responsible for the continuous analysis of key service indicators as well as the development and implementation of tactics to close emerging gaps.
• Define, standardize, measure and continually improve the Bank’s service delivery framework through cutting edge initiatives and stakeholder engagement.
• Ensure that all customer impacting processes are aligned to enhance client experience.
• Partner with business units to oversee the optimization of business processes to increase operational efficiency.
• Identify, implement, and evaluate projects that have a medium to high impact on customer experience.
• Ensure periodic review of the Service Level Agreement between business units to ensure that it portrays desired service realities.
• Ensure the submission of all metrics related to the CIB Client Service function into the SharePoint portal, CIB Service Forum, and input into the other Governance forums.
• Optimize the risk profile of the business unit
• Ensure that laid-down instructions are adhered to while providing excellent service.
• Ensure compliance with approved limits and levels of authority.
• Maintain confidentiality of client information.
• Control fraud and losses by adhering to bank laid down procedures.
• Adhere to routine control requirements.
• Display responsibility and ownership.

Compliance

• Ensure that service standards provided for in the Kenya Banking Sector Charter are adhered to.
• Support implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures, and processes.
• This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.

Stakeholder Engagement

• Builds and maintain credible and value adding relationships with stakeholders, including management, peers, internal and external audit.

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Key Responsibilities:

Sales:

• Conducts a thorough financial needs assessment and recommends the most appropriate products and services for CHNW & BCC customer’s immediate and future financial needs at the branch.
• Identifies and refers sales leads to other stakeholders including, Vehicle and Asset Finance (VAF), Digital Channel, Card, Home Loans and others.
• Provides input into the marketing plan and campaigns targeted at increasing BCC & CHNW sales revenue.
• Conducts and drives campaigns at branch, targeted at BCC & CHNW customers.

Provides the following services to CHNW:

• Promote and sell a range of CHNW product offerings and solutions that meet the financial needs of CHNW customers (i.e. Blue, Silver).
• Acquire and open new BCC & CHNW accounts according to customer needs.
• Collaborate with Voice Branch to Cross sell additional products and services to existing and new BCC & CHNW Clients.

Provides the following services to BCC Customers:

• Identify leads for BCC product offerings that meet the financial needs of walk-in business customers to be referred to Enterprise Direct.
• Measures: Achievement of sales targets
• Achievement of cross selling targets
• Financial performance against budget