Vacancies at CIC Insurance

About the Role

Reporting to the Assistant Manager – Client Relations, the Pension Administrator will be responsible for administration of retirement benefits schemes within CIC Life Retirement Benefits Department as per the regulator and stakeholders’ requirements.

Key Responsibilities

• Maintaining a high standard of customer service through timely and quality response to all clients’ requests and needs.
• Providing superior services to retirement benefits to forge strong business relationships and ensuring the fund is managed and administered in full compliance with existing legislation.
• Processing and sending payments, member statements, preparing accounts and other benefits within the set standards for Defined Contributions Scheme, Defined Benefits Scheme and Hybrid Schemes.
• Conserving the business by offering alternative products, cross selling and follow-up leads for new business.
• Maintaining accurate records for retirement benefits.
• Filing of Quarterly Return of Contributions with Retirement Benefits Authority every quarter.
• Marketing organizations products.
• Preparing summary reports of the retirement benefits business when required and on a timely basis.
• Attend Board of Trustees meeting as the administrator and take minutes when required and generally advise the Trustees
• Attend the Annual General Meeting of the members and present the Fund Administrators Reports.
• Ensure Compliance with Retirement Benefits Authority and KRA on various pension schemes, including licensing by RBA.
• Guide new schemes in the registration process with RBA & KRA.
• Processing pensioner’s payroll, preparing life certificates and P9 forms.
• Assist in drafting of the Trust Deed & Rules/ Deed of Adherence/ Service Level and updating from time to time.
• Member education to Trustees and members and preparing quality reports for AGM and Quarterly Trustee Meetings.

Who We’re Looking For

Qualifications

• Bachelor’s degree in business, Insurance, Actuarial, Statistics/Mathematics
• Minimum of 2 Years work experience in a similar role
• Progress towards a professional certification (AIIK/FSRI/ACII) is desirable

 Key Competencies

• Excellent communication and presentation skills
• Technical competence in insurance and pension administration
• Proficient in MS Excel with excellent analytical skills
• In-depth knowledge of the retirement benefits sector is desirable
• In-depth knowledge of regulations by RBA, AKI and IRA is desirable

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About the Role

Responsible for supporting the daily operations of CIC pharmacy, ensuring smooth workflow, and delivering high-quality pharmaceutical care.

Key Responsibilities

Medication Dispensing & Preparation

• Accurately interpret and dispense prescription medications in compliance with legal and ethical guidelines.
• Identify and address potential drug interactions, contraindications, and adverse effects.
• Prepare and compound pharmaceutical products as per prescriptions.

Inventory Management:

• Monitoring and managing pharmaceutical inventory to prevent shortages and overstocking.
• Ensure proper storage conditions for medications, adhering to safety and quality assurance standards.
• Assist in the procurement and restocking of pharmaceutical supplies.

Patient Counseling:

• Provide clear and comprehensive medication counselling, including proper usage, potential side effects, and drug interactions.
• Educate patients on over-the-counter medications, supplements, and general health concerns.
• Promote adherence to prescribed medication regimens for better therapeutic outcomes.
• Offering advice on over-the-counter products, supplements, and health- related concerns.

Health and Wellness Promotion:

• Coordination and management of wellness initiatives such as CIC Dawa Mlangoni and the CDM program through timely drug delivery.

Collaboration with Healthcare Professionals:

• Collaborating with service providers to optimize patient care.
• Communicating effectively with prescribers to clarify and discuss medication-related issues.
• Review and provide technical support on pharmacy prescriptions and such claims

Customer Service:

• Ensuring a positive and welcoming environment for customers.
• Addressing customer inquiries and concerns with professionalism and empathy.
• Resolving issues related to medication availability, insurance, and prescription refills.

Compliance and Recordkeeping:

• Ensuring compliance with all pharmacy laws, regulations, and standards.
• Maintaining accurate and up-to-date patient records and prescription files.
• Participating in quality assurance and continuous improvement initiatives.

Continuing Education:

• Staying informed about new drugs, treatments, and healthcare trends.
• Committed to Continuous Professional Development.
• Participating in continuing education programs to maintain and enhance professional competence.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Diploma in Pharmaceutical Technology from an institution recognized by the Pharmacy and Poisons Board
• Registered with the Pharmacy and Poisons Board with a valid practising licence
• Minimum of 2 (two) years relevant experience in a retail Pharmacy Operations  

Key Competencies:

• Strong knowledge of pharmaceutical laws and regulations
• Ability to work in a fast-paced environment with attention to detail
• Proficiency in medical software and inventory management systems
• Analytical & problem – solving
• Proficiency in service and billing insurance claims
• Good communication and interpersonal skills.