Jobs at Rainforest Alliance

RESPONSIBILITIES:

• The Rainforest Alliance’s Core Values are Impact, Change, Collaboration, Openness and Trust and as such they form the basis of the behaviours we demonstrate:

Program management

• Lead the successful implementation of the LANDRISE project across Kenya and four additional landscapes—Ghana, Indonesia, Mexico, and Peru—ensuring delivery of all activities within the agreed scope, budget, and timeline.
• Provide overall strategic direction for all project pathways and interventions, including green business incubation, financial inclusion through revolving funds, incentivized waste management innovations, and youth and women-led livelihood activities.
• In collaboration with Rainforest Alliance technical specialists and theme leads, coordinate the deployment of AI-powered smart bins, development of digital tools, and integration of community training and incentive models aligned with economic empowerment outcomes.
• Be responsible for the planning and execution of annual work plans, procurement plans, and detailed implementation schedules, in compliance with Rainforest Alliance and donor procedures.
• Promote inclusive participation by women, youth, and forest-dependent communities in all program components to ensure equitable access to resources, decision-making, and economic opportunities.
• With support from the MEL team, contribute to the development and updating of the project’s results framework, and ensure timely execution of internal and external evaluations.
• Prepare and submit timely, high-quality technical reports, progress updates, and learning briefs to internal stakeholders and the Coca-Cola Foundation.

Partner Management & Stakeholder Engagement

• Lead the operationalization of Memorandums of Understanding (MoUs) with key partners, ensuring clear roles, deliverables, and accountability.
• Be responsible for the co-development of quarterly and annual work plans and budgets with partners and conduct regular technical reviews to assess performance and course-correct where needed.
• Facilitate orientation and training sessions for implementing partners, subgrantees, and consultants on project design, deliverables, compliance standards, and reporting requirements.
• Develop Terms of Reference (ToRs) for partner engagements and lead transparent, merit-based selection processes in collaboration with procurement and technical teams.
• Monitor implementation progress, financial disbursements, and results delivery across all partner activities, ensuring timely reporting and alignment with LANDRISE’s strategic objectives.
• Convene joint planning workshops, stakeholder dialogues, and landscape governance meetings to foster inclusive participation and coordinated implementation across the five geographies.

Monitoring, Evaluation, Learning (MEL) & Reporting

• Lead the design, implementation, and continuous improvement of the project’s MEL system, aligned with the LANDRISE results framework and donor requirements.
• Collaborate with the RA MEL team and external consultants to coordinate baseline, midline, and endline assessments, ensuring data quality, utility, and relevance to program learning.
• Track and analyze key performance indicators—such as access to finance, green job creation, income growth, and environmental outcomes—and feed insights into adaptive management processes.
• Prepare and submit timely, high-quality donor reports (technical and financial), case studies, knowledge products, and success stories.
• Coordinate learning sessions, reflection workshops, and cross-country MEL integration with RA teams in Indonesia, Ghana, Mexico, and Peru.

Operational & Financial Oversight

• Work closely with the finance manager to develop and monitor the project budget, ensuring efficient and transparent use of funds across workstreams and geographies.
• Ensure full compliance with Rainforest Alliance’s financial policies and donor requirements, including procurement, subgrantee management, and audit readiness.
• Be responsible for preparation of expenditure forecasts, documentation of financial transactions, and implementation of corrective actions in collaboration with operations and finance teams.

Team Supervision & Learning

• Directly supervise Project Associates and related field staff, setting clear performance objectives, conducting regular appraisals, and facilitating continuous professional development.
• Foster a high-performance culture that prioritizes teamwork, inclusivity, innovation, and accountability across the multi-country team.
• Promote cross-learning and peer exchange by coordinating experience-sharing sessions between project teams across the five countries, enhancing overall program effectiveness.

QUALIFICATIONS:

• A master’s degree (preferred) or Bachelor’s degree in Project Management, Agriculture economics, Business studies, Environmental Sciences, Natural Resources Management, Development Studies, Business Administration, or a related discipline.
• At least 8 years of progressive experience in leading multi-partner, donor-funded development projects, with a minimum of 3 years in a senior management or leadership role.
• Proven track record in implementing and overseeing international programs focused on economic empowerment, financial inclusion, climate-smart agriculture, or green/circular economy models.
• Demonstrable expertise in project planning and tracking, budget management, operational oversight, MEL systems, team leadership, and high-quality donor reporting.
• Strong familiarity with the agriculture, finance, and environmental sectors, including experience working with smallholder farmers, microfinance institutions, and market actors.
• Hands-on experience building and managing multi-stakeholder platforms involving civil society organizations, producer groups, private sector players, and local and national governments.
• Outstanding interpersonal, negotiation, facilitation, and communication skills, with fluency in English and working proficiency in Kiswahili; Spanish or Bahasa Indonesia is an added advantage.
• Strong commitment to sustainability, climate resilience, and gender and youth inclusion

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RESPONSIBILITIES:

• Design generic projects on regenerative agriculture and agroforestry for landscapes and communities, with the objective to secure funding from corporate and donor sources.
• Offer programmatic expertise in the design of customized landscape and community regenerative agriculture and agroforestry projects, with the goal of securing funding from corporate and donor sources.
• Support the field implementation team with the implementation of a select number of regenerative agriculture projects.
• Collaborate closely with the communication team to support the launch of new regenerative agriculture offerings.
• Collaborate with the livelihoods and climate teams to continue to develop the “calculator tool” which quantifies the economic costs and benefits of implementing the regenerative agriculture offering for farmers.
• Support the global partnership teams with developing partnerships for regenerative agriculture financing.
• Explore Regenerative agriculture blended finance opportunities in close collaboration with the Director Strategic Partnerships of the development department.

QUALIFICATIONS:

• Bachelor’s or master’s degree in agriculture, international development, social sciences, economics, ecology, natural resources management, or a related field.
• At least 5 years of progressively responsible work experience in project design and management.
• Knowledge of coffee and cocoa supply chains, sustainability risks, and regenerative agriculture.
• Fluency in English; French and Spanish a plus
• Experience with rural finance and blended finance is a plus
• Ability to work independently and with multi-disciplinary teams, multi-task and work under tight deadlines;
• Excellent verbal and written communications skills, including preparing technical reports

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The Senior Customer Operations Service Officer (COS) is responsible for supporting the Rainforest Alliance’s units, such as Customer Success and Back Office teams in the Customer Care Department. Project, process management and subject matter expertise skills are critical to provide information to the customer facing units to upskill/support the customer facing staff. Relationship management and customer satisfaction are guiding principles in this work to enhance the overall customer experience and journey.
Responsibilities:

• Serve as a business stakeholder for the Customer Care Department
• Liaise with different departments by gathering information, participating in weekly project meetings with other teams, and facilitating the exchange of information; subsequently, provide comprehensive reports to the COS manager impacting customer experience and journey.
• Coordinate User Acceptance Tests (UAT) for Customer Service (CS) and Back Office (BO) and communicate findings effectively back to the respective departments.
• Function as a subject matter expert and knowledge repository for customer facing staff and other departments, offering valuable insights and expertise.
• Deliver technical explanations of new rules, regulations, and procedures to training and procedure officers within the COS unit.
• Contribute to the creation of content and Standard Operating Procedures (SOPs) derived from technical insights, specifically catering to the needs of the Customer Care Department.
• Support with the publication of assets in the Knowledge base platform.

Qualifications:

• Possess a Bachelor’s degree in Marketing, Project Management, Business Administration, or a related field, or demonstrate equivalent work experience within the Rainforest Alliance.
• Showcase credentials as a Subject Matter Expert through successful engagement in customer facing roles or similar positions.
• Accumulate a minimum of 3 years of confirmed expertise in Customer Care positions.
• Serve as a Subject Matter Expert within the team, upskilling initiatives, and providing valuable insights for SOP and procedure creation.
• Demonstrate proficiency in organizing and executing User Acceptance Tests.
• Exhibit experience in relationship management with various departments and executives to fulfill information requirements.
• Experience with project management.
• Display competence in Customer Service operational tasks.
• Possess exceptional writing, editing, and verbal communication skills in English, and ideally, in additional language(s).
• Proficiently navigate Microsoft 365 Applications.
• Leverage strong organizational skills to manage multiple priorities within business hours, demonstrating excellent interpersonal and analytical abilities, customer focus, and meticulous attention to detail.
• Collaborate effectively in cross-functional teams.
• Hold knowledge of sustainability practices, a deep passion for environmental issues, and preferred experience with certification in sustainable agriculture and/or forestry.
• Be open to travel as needed for the role.