Vacancies at Q-Sourcing Servtec Group

DUTIES & RESPONSIBILITIES:

Risk Management

• Ensure the implementation of safety and security policies and procedures in stores
• Conduct investigations on cases such as employee theft, breach of ethics, corruption and violations of our client retail policies, procedures and code of conduct, ensuring that proper evidence is acquired, preserved, corroborated and documented, as per the company investigations guidelines and in respect of the local laws
• Implement emergency procedures in crisis situations as per the set guidelines; facilitate employee emergency preparedness education and training programs
• Proactively respond to all aspects of emergency responses to provide assistant to employees and customers and where necessary act as the command and control for the incident
• Maintain strict compliance with the law and company policies concerning shoplifters handling, searches and seizures, and the preservation of evidence
• Develop and maintain partnerships with regulatory bodies, local law enforcement authorities (e.g. Police, Civil Defence, etc.)
• Participate in Loss Committee meetings and ensure actions plans are prepared and implemented to reduce shrinkage
• Monitor the strict adherence to HSE Policies

Maintenance Activities

• Conducting regular checks and audits for the safety and security systems such as (Fire alarms systems , firefighting equipment’s, CCTV, Intrusion alarm, access control, EAS, radios) in the store to ensure continuous functionality
• Ensure a clean and safe shopping environment for customers

Reporting

• Communicate with the Store Manager, District and Country Risk and Compliance managers advised of risk, security, compliance and emergency issues that could impact on business operations
• Prepare reports documenting all significant events and investigations, crimes and violations committed, thefts, security lapses and safety hazards
• Review and ensure the proper documentation of any reports related to risk within the store

Human Capital Responsibilities

• Assist with implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Develop and implement on the job-training for the team
• Provide inputs for the development of annual manpower plan
• Ensure the implementation of our client’s Retail corporate policies and relevant procedures

KNOWLEDGE, SKILLS, AND EXPERIENCE:

1. Bachelor’s Degree in Legal, Finance, military, Law Enforcement or closely related filed
2. 3+ years professional experience similar role, with at least 2+ years of experience in retail
3. Previous experience in Law Enforcement, Military, and/or Investigations preferred
4. Excellent written and verbal communication skills
5. Strong organizational skills for planning work and continuously monitoring progress towards goals
6. Ability to multi-task in a surrounding of continual change
7. Ability to respond flexibly in a quickly changing environment
8. High level of integrity and ethical standards
9. High attention to detail

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DUTIES & RESPONSIBILITIES:

Recruitment

• Initiate recruitment requisitions and coordinate with the Head Office to fulfil recruitment requirements
• Work closely with Store Manager and Head Office to select candidates whenever required
• Coordinate and communicate internal transfers between stores and facilitate logistical requirements
• Participate in the on boarding and induction process for all employees

Employee Relations and Administration

• Address employee concerns; investigate grievances and conflicts and take necessary remedial action to manage employee relations
• Ensure the efficient delivery of HC services to employees, in cooperation with the Head Office
• Work closely with Head Office to administer the preparation of employment contracts to ensure that all contracts released are in line with defined guidelines
• Ensure timely renewal of contracts for all the employees
• Participate in conducting exit interviews employees and oversee the handover of company assets
• Verify and validate payroll data and documents and carry out regular audits to ensure its accuracy
• Ensure the compensation and benefits are administered to all employees
• Ensure implementation of policies and procedures regarding hygiene, safety and security, for accommodation facilities in order to maintain adherence to organizational requirements

Training and Performance

• Coordinate training programs with internal stakeholders and other training providers as per requirements to ensure employee talent development
• Ensure training programs and initiatives contribute to the progress of the stores’ customer service level

Human Capital Responsibilities

• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Develop and implement on the job-training for the team
• Provide inputs for the development of annual manpower plan
• Ensure the implementation of our client’s Retail’s corporate policies and relevant procedures

KNOWLEDGE, SKILLS, AND EXPERIENCE:

1. Bachelor’s Degree in Business Administration, Human Resources or any relevant discipline
2. A minimum of 5+ years relevant experience in a Human Capital supervisory role
3. Excellent interpersonal and communication skills (oral and written)
4. Ability to manage individuals and groups
5. Ability to measure training effects
6. Strong and pragmatic problem solving, along with analytical capabilities
7. Highly organized with effective multitasking skills