Openings at CMA CGM

Position Summary:

This position reports to the Managing Director-East Africa Cluster and shall be based in Nairobi, Kenya. 

The Cluster Quality Process Manager is responsible for driving end to end business processes optimization through building ad sustaining all processes in line with the CMA CGM group core model and polices. This is a transversal role charged with implementing and overseeing all projects relating to internal process improvement, offshoring of tasks, digitization and innovation aimed as improving service delivery to our customers across Kenya, Uganda, Tanzania, Rwanda, Burundi and South Sudan. 

 Main tasks and Responsibilities:

• Promote and drive the implementation and alignment of the standard operating organization model within all agencies in EAF cluster, by building the business processes, tools, and creating a process-minded and tools-minded way of working and thinking thereby achieving performances that are in line with the group’s expectations.
• Drive, coordinate & facilitate system deployment projects in the region ensuring on-time deployment and successful implementation. Such projects shall include, and not limited to, studies of local processes, applications, business needs, regulations, gaps, problem resolution, facilitation, and training coordination
• Manage alignment, implementation and promotion of the Group standard organization, processes and tools for the Agencies in the Region as per Group’s methodology and strategy (CORE MODEL ALIGNMENT), recommend organizational and process changes, aimed at streamlined and harmonized processes, resilient organizations, efficient tools, improved performances and outstanding customer service (SSC transitions, Cluster formations, APL integration, SAPHIR deployments).
• Manage implementation of the Group IT projects (LARA, LARA CARGO, AUSTRAL, CAESAR, AGENCY FINDER, STOWMAN, PRS, QLIKVIEW, C-REPORT, EUP etc) to ensure successful and timely deployment, go live operations and adoption in the Region as per Group planning and strategy.
• Engage and facilitate Agencies of the Region and teams to successful and timely completion of transversal projects (AGILITY, SSC TRANSITION, CLUSTER FORMATION, BOOKING, CUSTOMER SERVICE, CARGO READINESS, AGENCY PRODUCTIVITY & SIZING) as per Group planning and strategy.
• Be the lead in identification, scoping, project planning and implementation of continuous improvement opportunities in EAF agencies in accordance with Group’s Business Improvement methodology and strategy in order to achieve goals, make organizations more efficient and resilient. 
• Perform support functions for the Agencies in the Region (escalations, access validations, IT profile requests, workarounds, best practices, requests for enhancements & services, facilitate user acceptance tests, deployments, review business processes) aimed at smooth and continuous business operation.

Skills and Qualifications:

• Bachelor’s Degree in Business Administration, Commerce, Supply Chain management 
• Certificate in Quality control, lean 6 sigma or related is an added advantage.
• Proven experience as a quality assurance manager is required.
• Knowledge of process improvement methodology, tools & techniques.
• Familiar with MS Outlook, MS Project or other project and time management software applications.
• Excellent analytical, presentation, follow up, decision-making, problem-solving, team-building, interpersonal, negotiation, conflict-management and time-management skills.
• Excellent communication (verbal and written) skills to technical and non-technical audiences of various levels in the organization; ability to explain technical features to non-technical audiences and vice-versa.
• Ability to persuade and influence others on the best approach to take.
• Resourceful and proactive in gathering information and sharing ideas.
• Flexible and adaptable.
• Ability to work in an international environment.
• Ability to travel abroad on assignments.
• Effective time-management skills

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Main tasks and Responsibilities:

• Support the Reefer Sales Manager with day-to-day customer related matters.
• Participate in client visitation as required and use of other channels to assist the reefer manager in landing /closing of new businesses.
• Assist in developing new reefer markets within the cluster for both imports and exports.
• Assist to onboard new businesses within the cluster.
• Understand overall business of the customer to be able to come across other business opportunities to up-sell or cross sell other CMA CGM Products and grow share of wallet.
• Responsible for channelling back to the organization valuable market intelligence information regarding the trade.
• Assist to promote and sell non-maritime products (VAS, TBL and Cross-Sale)
• Assist the reefer manager to formulate commercial strategies which will see CMA CGM reefer Market Share grows within the cluster
• Update commercial data and customer feedback in CRM 
• Relay pricing requests from customers to Sales Support 
• Relay service requests from customers to the Customer Care team
• Participate in market identification and assist the reefer manager to create benchmark and guide DRO and HO in pricing structure
• Assist to organize and attend different fairs and seminars within the cluster to enhance brand visibility for the product and segment
• Monitor and maximize weekly reefer plugs onboard all voyages 
• Miscellaneous related duties, tasks and projects as may be assigned 

 Skills and Qualifications:

• Bachelor’s degree in shipping, commerce, sales and marketing, supply chain or similar qualification
• 2-5 years’ prior experience handling reefer sales.
• Reefer technical knowledge is required.
• Prior farm management experience is an added advantage
• Proactiveness
• Be familiar and constantly up to date with the latest global and regional maritime trade developments, changing market environments and competitors updates as far as perishable and reefer businesses are concerned
• Familiar with MS Outlook, MS Project or other project and time management software applications.
• Excellent analytical, presentation, follow up, decision-making, problem-solving, interpersonal, negotiation, conflict-management and time-management skills.
• Excellent communication (verbal and written) skills to technical and non-technical audiences of various levels in the organization; ability to explain technical features to non-technical audiences and vice-versa.
• Not afraid of changes, flexible and adaptable.
• Ability to work in an international environment.
• Cultural awareness, sensitivity to culture and customs.
• Ability to travel abroad on assignments.