Jobs at Emerge Egress Consulting

Role Objective

Our client seeks a professional and customer-focused Receptionist who is capable of managing front-office operations, coordinating administrative activities, and ensuring a positive first impression for all visitors and callers. The ideal candidate will be highly organized, courteous, and able to operate efficiently in a busy office environment while supporting various administrative functions.

Core Duties and Responsibilities

• Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism.
• Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.
• Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.
• Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.
• Handle scheduling for the conference room, and appointments, and manage staff calendars as required.
• Assist with various administrative tasks.
• Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.
• Ensure prompt attention to visitors and directing them to the appropriate personnel or department.
• Maintain a clean, positive, and welcoming office environment.
• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
• Assist in managing daily transport bookings in consultation with office drivers.
• Any other duties assigned from time to time.

  Job Specifications and Qualifications

• Diploma in Hospitality Management, Business Administration, Communication, Front Office or related area.
• At least 2 years’ relevant work experience.
• Proficiency in MS Office Suite

 Key Competencies

• Good communication skills (written and verbal).
• Problem-solving
• Strong Phone Etiquette skills
• Strong customer service and communication skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Have a professional appearance and demeanor
• Strong interpersonal skills and customer service orientation

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The main aim of this role is to ensure that there is proper coordination and relationship management of the entire events process as well as ensuring the business goal of sustainability of the department.

Core Duties and Responsibilities

• Provide full end to end events planning before, during and after, implementation, and logistical support services. 
• Managing and contacting event subcontractors, vendors and other key stakeholders as required.
• Act as the focal point, develop, and manage relationships with stakeholders and partners and organizations related to individual, corporate and other stakeholders.
• Preparation and execution of all events contracts, oversee that all indications on the agreement are met and meet the client’s needs.
• Source and implement various events for individual, corporate, virtual and hybrid events.
• Develop and execute full communications plans for each event and the strategy for the events. 
• Drafting of concepts and themes creatively to suit each of the clients’ needs and satisfaction.
• Design various events program depending on the needs and preferences of each client.
• Developing and managing events reports in a timely fashion.
• Design Organize and Coordinate the development of event materials for attendee and other promotional items or packs.
• Conceptualizing and implementing event concepts and themes.
• Ensuring that set-up, tear-down, and clean-up operations are done to the organization’s standards.
• Liaised with clients to understand their event objectives, preferences, and budget
• Created detailed event proposals and timelines to ensure all elements are aligned with client expectations.
• Engaging in all events promotional and marketing efforts.
• Seeking sponsorships as needed whilst also developing different ideas to bring revenue.
• Maintaining partnerships with vendors and overseeing the set-up, execution and closure of events.
• Any other duties as allocated.
• Addressed and resolved any event-related issues or emergencies promptly.
• Conducted post-event evaluations to assess the success of the event and gather feedback for improvement

Job Specifications and Qualifications

• Diploma in Hospitality, Business Management, Tourism, Communication, or related field.
• At least 2 years relevant experience in corporate events and budget management.
• Certifications in event planning or related fields is an added advantage.
• Flexibility to travel and flexibility.

Key Competencies

• Highly creative and great at concept planning.
• Strong Time Management Skills
• Admirable organizational and multitasking abilities.
• Commercial acumen skills
• Impeccable attention to detail.
• Conflict Management skills
• Financial savvy, with the ability to adhere to plan budgets.
• Strong communication and interpersonal skills.
• Ability to work under pressure.
• Impressive customer service skills.