Job Recruitment at M-KOPA Solar

• As a Retail Operations Manager, you will become the operational heartbeat of our retail network, ensuring that every customer touchpoint across Kenya delivers excellence while our teams have everything they need to succeed. Working at the intersection of data-driven insights and hands-on leadership, you'll orchestrate seamless operations across multiple locations, translate complex operational challenges into actionable solutions, and ensure that every retail outlet becomes a beacon of opportunity in its community.
• Success in this role comes from a unique blend of operational excellence and inspirational leadership. We need someone who has walked the path of complex retail operations and understands that true operational success lies in empowering distributed teams while maintaining unwavering standards. Your experience should tell a story of driving accountability across multiple locations while building cultures of excellence and customer-centricity.
• We are seeking someone whose career demonstrates a deep understanding of how retail operations can enable business growth. Perhaps you have 5+ years of experience in operation-related roles with at least 3 years in retail operations oversight, where you've managed distributed teams and driven improvements in customer service levels. Maybe you've been the operations leader who spotted patterns in data and translated them into actionable improvements that transformed customer experiences.
• Your Bachelor's degree in Business, Operations Management, or related field should be complemented by proven experience managing wide retail network setups and cross-functional collaboration in matrix environments. Your ability to track and interpret operational KPIs should be second nature, as should your proficiency with Microsoft Office Suite and retail operations systems.
• The ideal candidate will have strong team leadership skills for managing distributed teams, implementation support abilities, and operational intuition with the ability to spot patterns and connect data trends to real-world issues. Experience with inventory management and customer care systems would give you valuable context for the technical aspects of the role.a

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• As a Telesales Team Leader, you will become the driving force behind our sales excellence, leading a team of talented professionals who connect with customers every day to expand their access to life-changing products and services. Working at the intersection of strategic campaign management and inspirational leadership, you'll transform sales targets into meaningful customer outcomes, develop high-performing teams, and ensure that every campaign delivers both exceptional results and genuine value to the communities we serve.
• We are seeking someone whose career demonstrates a deep understanding of how telesales leadership can drive business growth.
• Perhaps you have 3-4 years of management experience with a strong preference for telesales team leadership where you've developed campaigns that transformed customer acquisition strategies. Maybe you've been the leader who turned underperforming teams into top performers, or the one who designed processes that became best practices across the organization.
• Your degree in any relevant field should be complemented by proven experience in sales-focused, customer-centric leadership with exceptional communication skills. Your ability to analyze data and influence data-driven decisions should be second nature, as should your talent for team management and performance optimization.
• The ideal candidate will be self-motivated with a professional approach and driven to deliver results consistently. An in-depth understanding of M-KOPA's business would be highly valued, along with solid leadership skills and the ability to inspire teams to reach their full potential.