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  • Posted: Apr 22, 2024
    Deadline: Apr 26, 2024
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    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food an...
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    Sales & Customer Success Executive (Banking, Financial Services & Insurance Sector)

    Job Summary

    • The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the success of our healthcare training and services within the health sector.
    • The ideal candidate should have a strong background in Sales & Business Development, Excellent Communication Skills, and a proven track record in building successful relationships with organizations in the Private, Public and Not-for Profit sectors.

    Key Responsibilities

    • Sales and Business Development:
      • Identify and pursue new sales opportunities within the BFSI sector, including banks, financial institutions, insurance companies, and related organizations.
      • Develop and maintain a robust sales pipeline through proactive outreach, networking, and relationship building within the BFSI domain.
      • Achieve and exceed sales targets by implementing effective sales strategies tailored to the unique needs and challenges of the BFSI sector.
    • Client Relationship Management:
      • Serve as the primary point of contact for BFSI clients, understanding their training needs, industry challenges, and strategic goals.
      • Cultivate positive and long-term relationships with existing and potential BFSI clients, ensuring their satisfaction and success with our training and consultancy services.
      • Address client inquiries promptly and provide relevant information about our BFSI-focused training programs and consultancy solutions.
    • Customer Success:
      • Ensure the successful onboarding of new BFSI clients, providing guidance on available training programs and consultancy services tailored to their specific requirements.
      • Proactively engage with BFSI clients to understand their ongoing training needs, challenges, and industry trends, offering customized solutions for continuous success.
      • Monitor client satisfaction and serve as a liaison between BFSI clients and internal teams to ensure effective communication and issue resolution.
    • Sales Presentations and Proposals:
      • Prepare and deliver persuasive sales presentations to showcase the benefits of our BFSI training programs and consultancy services.
      • Develop comprehensive proposals outlining customized solutions, pricing structures, and terms aligned with the unique needs of BFSI clients.
    • Market Research and Analysis:
      • Conduct market research within the BFSI sector to identify industry trends, competitor analysis, and potential opportunities for business growth.
      • Analyze customer feedback and market insights to adapt sales and customer success strategies to the ever-evolving BFSI landscape.

    Qualifications and Experience 

    • Bachelor's degree in Business Administration, Finance, Economics, or a related field.
    • Proven experience in sales and customer success within the BFSI sector, preferably in corporate training or consultancy services.
    • In-depth understanding of BFSI training programs, regulatory requirements, and industry dynamics.
    • Results-oriented with a demonstrated track record of meeting and exceeding sales targets in the BFSI domain.
    • Excellent communication, negotiation, and interpersonal skills.
    • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
    • Proficiency in using CRM software, Microsoft Office Suite, and other business development tools.
    • Minimum of 2 to 3 years of relevant experience, preferably in a corporate training organization serving the BFSI sector.
    • Advanced skills in MS Office, PowerPoint, and Excel.
    • High level understanding of computer technology.
    • Proven track record of successfully meeting sales quota preferably over the phone
    • Analytical mind and great business sense
    • Outstanding negotiation skills with the ability to resolve issues and address complaints.

    go to method of application »

    Sales & Customer Success Executive (Agriculture Sector)

    Job Summary

    • The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the success of our healthcare training and services within the health sector.
    • The ideal candidate should have a strong background in Sales & Business Development, Excellent Communication Skills, and a proven track record in building successful relationships with organizations in the Private, Public and Not-for Profit sectors. 

    Key responsibilities:

    • Sales and Business Development:
      • Identify and pursue new sales opportunities within the agriculture sector, including agricultural organizations, farmers, and agribusiness professionals.
      • Develop and maintain a robust sales pipeline through proactive outreach, networking, and relationship building.
      • Achieve and exceed sales targets by implementing effective sales strategies tailored to the agriculture industry.
    • Client Relationship Management:
      • Serve as the primary point of contact for clients, understanding their training needs, challenges, and goals.
      • Cultivate positive and long-term relationships with existing and potential clients in the agriculture sector.
      • Address client inquiries promptly and provide relevant information about our agriculture training and consultancy services.
    • Customer Success:
      • Ensure the successful onboarding of new clients, providing guidance on available training programs and consultancy services.
      • Proactively engage with clients to understand their ongoing needs and challenges, offering tailored solutions for continuous success.
      • Monitor client satisfaction and act as a liaison between clients and internal teams to ensure effective communication and issue resolution.
    • Sales Presentations and Proposals:
      • Prepare and deliver compelling sales presentations to showcase the benefits of our agriculture training and consultancy services.
      • Develop detailed proposals outlining customized solutions, pricing structures, and terms tailored to the needs of agricultural clients.
    • Market Research and Analysis:
      • Conduct market research within the agriculture sector to identify industry trends, competitors, and potential opportunities.
      • Analyze customer feedback and market trends to adapt sales and customer success strategies to the agriculture industry.

    Qualifications and Experience 

    • Bachelor's degree in Business, Agriculture, or a related field.
    • Proven experience in sales and customer success, preferably within the agriculture sector.
    • In-depth understanding of agriculture training programs and consultancy services.
    • Results-oriented with a track record of meeting and exceeding sales targets.
    • Excellent communication, negotiation, and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Proficiency in using CRM software and other business development tools.
    • At least 2 to 3 years’ experience in any fast-paced company. (Preferably a corporate training organization).
    • Advanced skills in MS Office, PowerPoint, and Excel.
    • High level understanding of computer technology.
    • Proven track record of successfully meeting sales quota preferably over the phone
    • Analytical mind and great business sense
    • Outstanding negotiation skills with the ability to resolve issues and address complaints.

    Method of Application

    Your application (Cover Letter & CV) should be sent to hr@indepthresearch.org on or before CoB Friday, 26th April 2024. Quote the JOB TITLE on the subject of your email.
     

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