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Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
Job purpose
Responsible for leading a team that supports & maintains all Digital Channels & Customer Experience IT systems within Britam Group to ensure optimal operation & utility at all times.
The role is also responsible for continuous service improvement across all these IT platforms taking advantage of regular OEM system updates to unlock additional value for the business based on the annual support/maintenance contracts.
Key responsibilities
1. Service Operations:
2. Service Transition:
3. Service Design:
4. Continual Service Improvement:
Knowledge, experience and qualifications required
Essential competencies
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