Job Opportunities at Amref Kenya

JOB PURPOSE

• The Senior CRM Officer will specialise in customisation of Microsoft Dynamics CRM and aid in the current implementation of the global CRM that spans across all Amref offices in Africa, Europe and North America. The role will join a team of CRM implementors, both internal and external and is expected to expedite the completion of implementation and ensure a sustainable maintenance of the CRM that matches or exceeds user expectations.

PRIMARY RESPONSIBILITIES
KEY AREA ACTIVITIES
Implementation (40%)

• Lead in development of approved changes in the CRM.
• Support junior developers in the development of approved changes in the CRM.
• Maintain code hygiene and change tracking for all versions of additional CRM development, ensuring that each changeset is well documented, backed up and retrievable on request.
• Lead the documentation of the CRM; technical, comprehensive user guide and abridged versions for different user of the CRM.
• Provide periodic reports on the status of the CRM with regards with the implementation of changes and maintenance of the existing setup.
• Work with the portals team to extend the functionality of the CRM from the core to the portal as may be required.

Data (30%)

• Design and lead data migration from the legacy to the global CRM for instances that require data migration.
• Ensure that data integrity is protected as per the signed data processing agreement with the respective Amref offices, applicable data protection laws and Amref’s data protection policy.

Oversee data governance for the CRM which includes but is not limited to:

• Data standards
• Data audit
• Data structures
• Reporting
• Work with the data team to provide schemas for use in developing dashboards for the CRM consumers in the business intelligence platform (Qlik).
• Prepare reports from available toolsfor use by various stakeholdersto the CRM.

Planning (20%)

• Understand the service needs of a client/customer (internal or external) and actively focus on anticipating and meeting the needs in a timely and appropriate manner.
• Plan and ensure execution of CRM design is effective and has a seamless delivery.
• Design the support structure of the CRM to the service delivery team as first line support.
• Participate in the annual planning for the CRM implementation in line with the organisation strategy.
• Design features in the CRM based on approved change plans.
• Liaise with stakeholdersto ensure availability of required resourcesfor any additional features in the CRM.
• Advise on the setup and future of the CRM from a business and technical perspective.

User Support (10%)

• Support users in on-boarding and use of the CRM.
• Acts as a technical backstop in resolving issues related to CRM as escalated by either the service delivery team or system developers.

REQUIRED QUALIFICATIONS
Education and Professional Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• Certification on Dynamics CRM systems is an added advantage

Required Qualifications and Experience

• Minimum of 5 years’ experience in the development of an enterprise level Microsoft Dynamics
• CRM – both on premise and on cloud
• Minimum of 3 years’ experience in leading Microsoft Dynamics CRM implementation
• Experience in design and implementation of Microsoft Dynamics CRM
• Experience in implementing in a multicultural setup, preferably cross-continental setup
• Experience in descriptive and predictive data analytics
• Experience in implementing a CRM for a non-profit organization, with a bias in fundraising is an added advantage

Knowledge, Skills and Competencies

• Knowledge in databases, especially Microsoft SQL Server
• Thorough understanding of how business intelligence systems/data (PowerBI or Qlik) connect with Dynamics data
• Excellent presentation and communication skills
• Strong oral and written communication skills
• Good interpersonal skills
• Analytical mind with strong problem-solving skills
• Integrity
• Patience
• Ability to withstand intense peak periods
• Required languages: English (Spoken: fluent | Written: fluent)

Your application should include a cover letter detailing why you are the best fit for this position and your CV with relevant skills and experience. Closing date will be September 25, 2023. Only shortlisted candidates will be contacted.

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Job Purpose

• We are recruiting for a new Strategic Partnership Manager to join our Kenya Country team (KCO) and support in identifying, developing and managing partnerships. This role involves a range of activities including cultivating new opportunities aligned with government priorities, building relationships with potential implementing partners. You will contribute to laying the groundwork for Amref to support primary health care. This is a flexible, exciting role and one that is squarely positioned both at the heart of Amref’s strategy, and at the leading edge of our drive towards transformative change for communities.
• The ideal candidate is an accomplished, results-focused professional with vision and entrepreneurial spirit.
• This is a full-time role, based in Nairobi.
• You will be part of the Senior management Team, reporting to the Country Director and dotted line to the Deputy Country Director. You will collaborate with respective Programme Directors, Business development manager and Chief of Party.

Responsibilities

• Identify and target new opportunities to work with Governments and other implementing partners.
• Develop and maintain a strong network, of NGOs and Governments, to build a pipeline of opportunities.
• Conduct research on potential opportunities to expand operations or provide technical assistance to the public sector or other implementing partners.
• Manage and prioritize the pipeline of opportunities.
• Develop and manage opportunities for Amref Kenya to expand operations through new partners.
• Provide mentorship and coaching to colleagues on partnership/relationship management.
• Ensure engagement and support for new opportunities through the management of internal and external stakeholders.
• Carry out in-country scoping trips.
• Undertake program design and budgeting work in conjunction with operations teams.
• Where relevant, lead the initial set-up of operations or structures to deliver technical assistance in existing and new counties or successfully transition to a set up team or Operations team.
• Collaborate with Amref’s Business Development team to support the preparation of bids and proposals in response to Government, Foundation or other Donor solicitations that support the strategic partnerships objectives.
• Work with the Advocacy & communication’s team to further any partnership opportunities or build relationships with relevant organizations.
• Remain up to date on trends and developments in community health, health financing and mHealth solutions; innovations in community health work and work closely with business development teams to understand bilateral funding opportunities (i.e. USAID, FCDO).
• Represent the organization in external high-level meetings, workshops and conferences.

Qualifications and Experience

• A minimum of 5 years of experience, interacting at the senior management level, in scoping new opportunities, strategic partnerships
• Master’s degree preferable in Public Health, Public Policy, Public Administration, Business Administration or equivalent experience.
• Relevant experience scoping partnerships with development agencies including philanthropic foundations,
• Governments and NGOs in the health sector, preferably in Sub Saharan Africa.
• Emerging markets experience, preferably in Sub-Saharan Africa
• Proven Experience of working strategically and in developing organizational strategy
• Superior quantitative and qualitative analytical skills
• Project leadership and management experience.
• Proven ability in driving initiatives with minimal support
• Excellent communication and interpersonal skills, with the ability to interact effectively at a senior level of Government and diverse spectrum of stakeholders
• Experience in management consulting and public health, a plus

Skills

• Excellent communications skills
• Resourcefulness; Problem solving skills
• Good interpersonal skills, collaborating, influencing skills
• Highly organized; Detail oriented
• Training and presentation skills
• Project management skills
• Proficiency in ICT

How to apply

• Your application should include a cover letter detailing why you are the best fit for this position and your CV with relevant skills and experience. The closing date will be Friday 22 September, 2023. Only shortlisted candidates will be contacted.

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JOB PURPOSE

• The Digital Technology Lead will provide technology vision and guidance to Corporate Amref Health Africa, its country offices, enterprises and programmes for developing and implementing digital information and communication technology initiatives that align with the mission of Amref Health Africa as a whole. The Digital Technology Lead has end-to-end accountability for all digital assets and services (web and mobile). The role also ensures that the Amref Health Africa brand is accurately represented with high ranking and high traffic flow to Amref Health Africa digital platforms for effective e communication, campaigns, fundraising and social media asset utilisation.

KEY RESPONSIBILITIES
KEY AREA ACTIVITIES

• Digital Technology Assets,
• Implementation,
• Management
• Advisor to programmes, operations, enterprises & Amref Offices on digital technology implementation strategy i.e Shared Services,
• AHAIC, AEL, AMIU, AFD, Country Offices & E/NA
• Build and maintain links with relevant digital business partners and stakeholders outside of the organisation
• Consolidate Amref Health Africa digital assets under a single platform for centralized management and cost control
• Manage Amref Health Africa domain names & their domain name services (DNS)
• Manage the digital services inventory
• Manage web hosting server(s)
• Build relationships with units across the organisation to establish digital technology needs, system enhancements and support
• Support corporate digital communications
• Policy, Planning and Management
• Develop digital and web services budgets
• Maintain contact with IT suppliers and Management of SLA/ToRs with contracted companies on digital-related issues. Evaluate alternatives, perform appropriate cost benefit analysis, and recommend solutions that maximize effectiveness and minimize costs commensurate with acceptable risks
• Plan and execute Website & Mobile application projects to completion
• Formulate and implement Digital ICT strategy
• Develop and formulate ICT Policies around existing digital systems
• Ensure all systems developed have justifiable business case and have return on investments
• Coordinate digital initiatives between Amref and partner organizations on specific projects
• Ensure technical support on Digital for IT and communications staff across all Amref offices
• Continuous evaluation of existing and new products to drive improvement
• Technical Support, Systems
• Development and Implementation
• Advise on the best technologies and languages for the digital projects
• Recommend changes to applications based on analysis of their impact to all users’ requirements
• Guide clients and users through the development cycle for new applications
• Run performance tests on websites and mobile apps and advise on best ways to improve performance
• Oversee web and mobile development and enhancements and the integration of new systems with existing systems
• Ensure Amref Health Africa maintains current best practices in digital technology management
• Participate in comparative analysis of proposals from consultants, vetting and selecting the best firm to undertake a web or mobile project as part of procurement formed evaluation committee
• Facilitate IT training to relevant staff for effective management of content and utilization of Content Management Systems (CMS)
• Systems Security Implement policies and systems that help protect digital systems from malware, spyware, hackers and other security risks
• Ensure that digital innovations that are deployed comply with various industry standards including but not limited to Information Security
• Conduct security assessments of servers and systems
• Understand secure web communications and technologies

Work on improvements for security of digital platforms, including the continuous enhancement of existing

• Lead the process of Amref Health Africa's online brand protection
• Technology Research and Innovation
• Advise on existing and emerging solutions on technology related problems
• Work with Amref Health Africa entities and partners to drive innovations from concept to maturity
• Steer and work with cross-disciplinary and innovative teams to come up with ideas to take advantage and solve existing corporate challenges
• Champion and prioritize digital investments and initiatives to help solve existing problems
• Promote the adoption and utilization of digital technologies and tools to drive continuous customer acquisition and operational efficiency
• Knowledge Management Work to ensure appropriate IT enablers for knowledge management
• Consolidate all Amref Health Africa digital resources for accessibility, sharing and analysis across all Amref Health Africa offices (Country offices, ENA & Enterprises)
• Technology Grants Advisory Offer technical advice on priority areas to seek technology grants
• Participate in negotiating for technology grants
• Lead Implement digital technology grants
• Advise and facilitate digital engagement using global standards
• Monitoring and Improving
• Amref Health Africa's Digital
• Footprint
• Review current status of digital systems across the organisation
• Manage technical aspects of key communications systems (communication automation, CMS, CRM, PPC, SEO, Meta, Display & Analytics data services, and lead management processes across those systems) across desktop, mobile & future technology
• Plan for future changes to the digital systems and resources
• Continuously monitor and improve of the performance of digital systems & resources
• Manage the implementation, tracking and measurement of digital advertising and marketing campaigns
• Oversee accounts on search, pay per click and display platforms (e.g. Google Ad Words, Facebook business, Twitter Ads etc)
• Advise communication and marketing teams on delivery of regular reports of digital campaign results, including web analysis and evaluation of KPIs

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Education and Professional Qualifications

• Bachelor’s degree in Computer Science, Information Technology or closely related field
• WordPress certification, AWS Certified Solution Architect, Google Professional Cloud Architect and/or
• Red Hat Certified Architect is an added advantaged

Experience

• Minimum of five (5) years of experience in web development and administration.
• Experience in usage of Analytics tools such as Google, Bing Analytics
• Experience in usage of social media monitoring tools
• Experience in use of cPanel & WHM
• Graphic design experience, with knowledge of Adobe Photoshop and Adobe Illustrator and understanding of different image formats
• Working knowledge of PHP or similar server-side scripting language

SKILLS, ABILITIES AND COMPETENCIES

• Understanding of Human Computer Interaction (HCI)
• Knowledge in scripting frameworks such as jquery, dojo
• Knowledge of Web APIs
• Demonstrated knowledge of HTML, CSS, and JavaScript
• Knowledge in system analysis and design, project management, risk management and digital marketing
• Ability to create a Website layout from scratch and implement it on a CMS. Social media experience; including Facebook and Twitter etc
• UNIX Shell commands, GIT or SVN version control
• Digital marketing skills

Your application should include a cover letter detailing why you are the best fit for this position and your CV with relevant skills and experience. Closing date will be September 25, 2023. Only shortlisted candidates will be contacted

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• The Communications Officer will take a dynamic approach to developing and executing the Imarisha Jamii project communications strategy. She will build relationships across the Imarisha Jamii project portfolio with staff and take a proactive approach to identifying stories and messaging that communicates the project learning and results to various stakeholders, especially USAID.
• S/he will lead both internal and external communications efforts, contribute to content-development of project outreach materials, including learning, success stories, Facebook/LinkedIn postings, Tweets,
• presentations, photography, videography, events management, and media relations.
• S/he will liaise between project partners, beneficiaries, key project staff, and local service providers to build a strong bridge for the exchange of information and incorporate the project’s learning, results and findings into the overall communications and outreach activities of the project and the donor.

KEY RESPONSIBILITIES
KEY AREA KEY TASKS

• Strategy Development Identify and consolidate communication needs of the project and partners
• Update the communication strategy and update it regularly, as applicable
• Identify appropriate communication channels suitable for the respective audience

KEY AREA KEY TASKS

• Execute the activities in the communications work plan using overarching communication strategy for the project
• Develop the annual communications work plan based on project’s work plan
• Sensitize project staff on the communications strategy
• Advocacy, Relationships
• Management and Networking
• Attend monthly USAID communications meeting and other forums and actively participate in the Communications Working Groups and execute on action items that come out of these meetings
• Build and maintain relationships with journalists, media networks, bloggers, investors and audiences that will help advance the Imarisha Jamii objective
• Build relationships with external allies and partners to advance the global campaign and other influencing strategies
• Reporting and Documentation of Project Key Milestones
• Build the thought Leadership of the project and use it to grow the project’s influence
• Create valuable content (case studies, one pagers, webinar, tweets, Facebook and LinkedIn posts etc.) to disseminate learning and results to different stakeholders (USAID, implementing partners, the Government of Kenya and others
• Optimize the project’s presence on both social and mainstream media (print and electronic)
• Solicit project information in coordination with program staff to gather information for writing programmatic communications including manuals, graphics, articles, success and impact stories that offer analytical storytelling
• Document best practices, human interest stories and work with project team leads, advisors and specialists to refine the stories for publication
• Share appropriate content with USAID Kenya and Amref Kenya to be distributed on the weekly/monthly/biannual internal newsletters, public website and social media
• Edit project reporting deliverables such as quarterly and annual reports to ensure we are communicating our progress, learning, and results in alignment with USAID’s Journey to Self-Reliance
• Coordinate with respective communications persons from different organizations, CSO and counties on upcoming events. This includes drafting communications collateral (manuals, press releases, key messages, success stories, talking points, graphics etc.)
• Events Management Support preparations of donor field visits
• Maintain a comprehensive database of project information
• Media correspondents
• Information Repository Manage the Imarisha Jamii photo library and conduct photo editing as appropriate

ROLE REQUIREMENTS

• At least a Bachelor’s degree in Communications, Journalism, Public Relations or related field.
• Knowledge of digital marketing tactics and email marketing
• Knowledge and proficiency in design and desktop publishing software (InDesign/Photoshop).
• A minimum of Four years’ experience in communications strategy development role
• Experience in project design, proposal writing, needs assessments, surveys, and information management
• Experience in packaging messages (case studies, one pagers, webinar, tweets, LinkedIn posts etc.) to disseminate learning and results to different stakeholders specifically USAID, implementing partners and the Government of Kenya
• Excellent written and verbal English communication skills
• Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively
• Experience drafting and executing a comprehensive communication plan in support of a project strategy, incorporating a variety of media and tactics
• Experience writing and managing content for a variety of media including digital and social media platforms (Twitter, LinkedIn, Facebook, etc.), video scripts and story-boarding, case studies, and factsheets/briefings
• Cross-cultural sensitivity, flexible world view and emotional maturity.
• Presentation skills
• Good interpersonal skills

Competencies

• High level of integrity and honesty
• Team player
• Ability to work independently and take full accountability as well as build relationships across a variety of internal and external stakeholders
• Ability to represent the project in external meetings including with the donor
• Ability to research, analyse, evaluate and synthesize information quickly
• Ability and willingness to travel in the implementation counties (Turkana and Samburu), including to remote locations

HOW TO APPLY

• Your application should include a cover letter detailing why you are the best fit for this position and your CV with relevant skills and experience. The closing date will be Wednesday September 20, 2023. Only shortlisted candidates will be contacted.