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  • Posted: Jul 2, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict.

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    Senior Director, Global Talent Acquisition

    The Position  

    We are seeking a dynamic and experienced Senior Director of Talent Acquisition to help design and lead our Talent Acquisition Center of Excellence (COE) and drive our efforts to attract, assess, and select the talent we need to meet our evolving organizational needs, deliver our strategy and reflect our mission and values. 

    The Senior Director of Talent Acquisition (TA) will develop and implement a global talent acquisition strategy that aligns with the global People Team priorities in support of Mercy Corps’ transformative Pathways to Possibility (P2P) strategy, manage and develop a global team of talent acquisition professionals, and partner with key executives to develop talent and pipeline strategies. Key activities ensuring diverse high-quality hires, creating efficient hiring practices and marketing strategies that leverage recruitment technology and data analytics, sourcing for complex programs, and emergency recruitment. 

    Essential Responsibilities  


    • Develop and implement intentional talent acquisition strategies ensuring effective and creative sourcing, evaluation, and selection of the most qualified and diverse global talent. 
    • Collaborate with others to design and support the implementation of a fit-for-the-future Talent Acquisition strategy for Mercy Corps aligned with evolving needs, our mission, values and P2P commitments. 
    • Collaborate closely with the Chief People Officer, other COEs, the VP People Team and the Regional HR Directors to guide the overall vision and approach to recruiting top talent, delivering clear actionable plans to achieve agreed TA priorities. 
    • Develop appropriate metrics and tracking mechanisms, service-level agreements and other planning and measurement tools to build accountability and measure results, impact and cost-effectiveness of the hiring process and talent acquisition team.  
    • Lead with a continuous improvement mindset, involving the talent acquisition team and hiring managers in identifying process improvements in our hiring practice that will reduce the time to fill and increase the quality of candidates/new hires, such as standardization of the hiring process and improved interviewing tools. 
    • Provide strategic direction, talent acquisition expertise, and guidance to key stakeholders on strategic and emerging talent acquisition trends, benchmarks, and other talent acquisition issues. 
    • Ensure that every new hire has a positive and professional recruitment experience by creating an exceptional experience at each step of the recruitment process, collaborating with other HR and organization leaders to assure a smooth orientation handoff from talent acquisition to the hiring teams.  
    • Ensure compliance with local regulatory requirements.


    • Develop global standards and maintain talent acquisition processes that ensure quality and consistency in attracting, assessing, selecting, and hiring talent. 
    • Develop strategies to address talent acquisition-related challenges and provide appropriate approaches for resolution. 
    • Empower the delivery of a responsive, high-quality candidate experience that aligns with Mercy Corps' values and mission. 
    • Develop and implement strategies to build national recruitment capacity in partnership with country leadership, ensuring alignment with organizational goals and objectives. 
    • Advise on and approve exceptional talent acquisition-related circumstances globally, ensuring compliance with specific labor laws and internal processes. 
    • Ensure legal compliance for talent acquisition processes, maintaining accountability for adherence to relevant regulations and guidelines. 
    • Thoughtfully delegate responsibilities for effective coordination between the Global Talent Acquisition and other HR functions, ensuring seamless collaboration and alignment of priorities. 
    • Represent Talent Acquisition priorities to executives and leadership, advocating for resources and support as needed to achieve strategic objectives.


    • Ensure the growth and effective resourcing of the Global Talent Acquisition team, with a deep understanding of roles and responsibilities. 
    • Foster a work environment of mutual respect, excellence, and continuous learning, where team members are empowered to thrive. 
    • Engage in close partnership with the larger People Team and agency to share ideas, develop standard practices, and implement best practices across Mercy Corps programs. 
    • Design and streamline processes in collaboration with People Team leaders to enhance the Global Talent experience across the organization, focusing on efficiency and effectiveness. 
    • Guide project management efforts within the Global Talent department, prioritizing process, and system improvements to drive operational excellence. 
    • Ensure effective systems are in place in all country offices for the management of talent acquisition processes, providing support and guidance as needed. 
    • Review and support country team adherence to Mercy Corps and donor policies and procedures, contextualizing them to local labor laws and ensuring compliance. 
    • Provide dedicated support to country teams during emergencies or complex program startups, leveraging resources and expertise as needed. 
    • Collaborate with country finance leads in producing bi-annual master budgets, ensuring alignment with organizational goals and financial guidelines. 


    • Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work  
    • Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members  
    • Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options 

    Supervisory Responsibility 

    • Supervises a TA Manager and TA Technical Advisor. Will lead the strategic development of the TA Center of Excellence in partnership with the VP People Team and COE leads.  


    • Reports Directly To: Chief People Officer 
    • Works Directly With: People Team Leaders, Organizational Leadership, COE Directors & Regional HR Leads 

    Accountability to Participants and Stakeholders 

    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.  

    Minimum Qualifications & Transferable Skills 

    • Bachelor's degree in human resources, business administration, or a related field; advanced degree preferred. 
    • 8+ years of progressive experience in talent acquisition, including at least 5 years in a leadership role within a global organization or NGO. 
    • Experience personally managing executive/senior level recruitment within the past 5 years. 
    • Demonstrated success in developing and implementing talent acquisition strategies that support organizational objectives and foster a diverse and inclusive workforce. 
    • Experience developing and improving talent acquisition systems and tracking talent metrics. 
    • Deep understanding of recruitment best practices, including candidate sourcing techniques, assessment methods, and employer branding strategies. 
    • Demonstrated experience and expert ability to create, implement, maintain, and improve recruitment strategies and systems in a high-volume context. 
    • Strong leadership and team management skills, with the ability to inspire and empower a diverse team of professionals. 
    • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization. 
    • Ability to communicate and problem-solve effectively across diverse cultures with sensitivity. 
    • Demonstrated ability to facilitate senior-level conversations. 
    • Strategic mindset with the ability to think analytically, solve complex problems, and drive continuous improvement. 
    • Commitment to Mercy Corps' mission and values, with a passion for humanitarian aid and sustainable development. 
    • Experience leading and advocating for a diverse team of high performers. 

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    Operations Officer


    The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the operations functions. The overriding objective for the Operations Department is the prompt and effective provision of support services to Mercy corps beneficiary populations in compliance with both Mercy corps and Donor policies, procedures, regulations and specifications. The Operations Officer is responsible for facilitating programs operational support for Mercy corps respective field office. Working closely with Program teams and Country Office Operations team, the Operations Officer is instrumental in supporting program activities in matters procurement, logistics, and general field office administration.



    • Daily handling of Mercy corps procurement activities at field office level in close consultation with the Procurement Manager.
    • Ensure full understanding and adherence to Mercy corps procurement policies and tools and assist as needed in training field staff on these policies.
    • Guide field staff as required to create clear and understandable Purchase Requests (PR) and other procurement related documentation.
    • Collect quotations and bids from the field market for PRs as per Mercy Corps standards and formats.
    • Directly interact with field vendors during solicitation of quotations – explain Mercy corps procurement standard forms/procedures and ensure that vendors are compliant with the same.
    • Prepare the required documentation of procurement transactions and ensure compliance with Mercy corps
    • Maintain thorough procurement files as outlined in the Field Procurement Policies and Procedures.
    • Facilitate monthly compilation and submission of updated PR Master List to the Procurement Manager.
    • Facilitate timely processing of due payments to vendors in collaboration with originators and finance department.
    • Maintain an updated data base of field market prices of commonly procurement goods and services


    • General management of Mercy corps vehicles in close consultation with the Operations Manager.
    • Ensure that all field vehicles are safe and road worthy.
    • Collecting and distributing of vehicle log-sheets to drivers; responsible for monthly compilation and submission of log-sheets to Operations Manager
    • Schedule vehicles use and movement plans to meet programmatic and operational needs.
    • Oversee fuel purchase and closely track consumption in coordination with gas station(s)
    • Organize regular service schedules for vehicles and ensure repairs are done in a timely manner.
    • Responsible for ensuring fleet safety measures are fully implemented and adhered to in accordance with Mercy corps fleet management policy/SOPs.
    • Ensure that security incident reports are completed and filed (if related to vehicles).
    • Responsible for Warehouse/Stores management and reporting.
    • Facilitate proper asset management; maintain proper and updated asset register in close collaboration with the Logistics Officer.

     Office Administration

    • Responsible for field office premises general facility management including security and hygiene upkeep and maintenance.
    • Manage and renew office and other field premises lease agreements.
    • Facilitate procurement of general office supplies for running the field office.
    • Ensure proper management and coordination of staff travel arrangements in close consultation with the Logistics Officer and Admin Coordinator
    • Preparing comprehensive, accurate and timely monthly operations reports.


    • Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
    • Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
    • Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

    Personal learning and development

    • Develop and implement a learning and development plan for yourself to ensure continuous improvement and growth in line with your performance goals and Mercy Corps commitment to organizational learning that allow as you to dedicate 5% of your working time to learning.

    Adherence to Policies and Procedures

    • Personal conduct should always be professional and respecting local laws, customs and Mercy corps policies, procedures, and values at all times and in all in-country venues.
    • Accountability To Participants - Mercy Corps team members are expected to support all efforts towards accountability, specifically to program participants and to international standards guiding international development work, while actively engaging ecosystem as equal partners in the design, monitoring and evaluation of our field projects.
    • Diversity and Inclusion – you have a responsibility to create a positive culture and to safeguard equity, inclusion, dignity, and respect for all. Each employee is expected to be a role model for others and ensure alignment with Mercy corps diversity and Inclusion values


    • A Diploma/higher diploma in Fleet/Logistics Management, a relevant bachelor’s degree is an added advantage
    • Must demonstrate understanding of logistics, procurement and administration ethics and good management skills with diverse team with large flow of information and activities.
    • Must be able to work independently and prioritize, show initiative experience in an NGO setting.
    • A strong understanding of donor compliance and budgets required.
    • Good report writing skills and ability to make recommendations for improvements; strong computer (MS Office) skills, filling and organizational skills.
    • Good spoken and written English.
    • Valid drivers’ license and extensive driving experience.
    • Conscientious with an excellent sense of judgment.
    • Strong organizational skills.
    • Ability to work simultaneously on multiple tasks.
    • Ability to work as part of a team and coordinate with project personnel.

    Method of Application

    Use the link(s) below to apply on company website.


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