Jobs at Skills Global

• The Officer is expected to provide legal advice to the business on trading matters, ensuring compliance with relevant laws and regulations.
• This includes matters involving our clients, service providers, business partners, and consultants, all aimed at safeguarding the organization's interests and mitigating legal risks.
• This role guides functional Heads to ensure adherence to the legal framework and oversees legal issues managed by a panel of lawyers

Key Responsibilities

Functional Legal Services

• Develop and implement the legal framework (guidelines) for the business.
• Provide legal advice and support on all our products and services to mitigate risks and handle litigations.
• Champion business ethics, compliance, and governance to safeguard the integrity of the business.
• Actively coordinate and provide seamless support for legal matters handled by our legal panel.
• Lead and inspire Legal Officers to deliver credible support services and ensure the prompt execution of legal matters.
• Stay up-to-date on industry developments and best legal practices.
• Conduct market research to identify new trends in legal practice

Management Advisory:

• Support and prioritize managers' requests while understanding business activities to plan the necessary legal support.
• Ensure an effective approach to providing advice, support, and case management for all legal services required by the organization, including updates on legal matters and corrections.
• Proactively manage budgets and contracts related to legal services.
• Represent the business in court, tribunals, inquiries, etc., as needed.
• Draft or review commercial contracts to protect the organization's interests within the boundaries of the law.
• Manage the legal process for litigation, arbitration, and recovery matters, and supervise the work of external counsel to safeguard the organization's interests.

Internal Relations and Supervisory Responsibilities

• Provide or coordinate advice and guidance on legal matters.
• Develop and coach the internal legal team to achieve the best results and value for the business.
• Supervise the performance of Legal Officers on assigned tasks for completion within agreed timelines and to achieve the best possible results.
• Work closely with other departments such as Collections, Branch Operations, Finance, etc., to ensure that legal issues are promptly and appropriately addressed.
• Participate in and support the improvement of our products and services.

Requirements

• Bachelor's Degree in Law from a recognized institution, with a postgraduate Diploma in Law from the Kenya School of Law.
• Advocate of the High Court of Kenya with a valid practising certificate.
• Minimum of four (4) years of post-admission experience in a busy law firm or a public/commercial entity.
• Ability to provide independent advice (both orally and in writing) to senior-level management on highly technical matters.
• Strong conceptual, analytical, documentation, and presentation skills.
• Good interpersonal skills and the ability to influence and negotiate at different levels.
• Good planning and organizational skills, along with excellent communication skills necessary for interacting and negotiating with parties.
• High degree of integrity, dependability, and confidentiality, as well as the ability to work under pressure.

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• The Sales & Marketing Manager is responsible for leading sales and marketing activities, developing strategies for sales growth, and providing feedback to promote the brand and business.

Key Responsibilities

Functional Service

• Develop and implement sales and marketing strategies.
• Implement new sales plans and advertising.
• Supervise sales, marketing, and advertising staff.
• Stay updated on industry developments.
• Conduct market research.

Sales & Marketing Activities:

• Promote existing brands and launch new products.
• Analyze budgets, prepare annual plans, and meet sales targets.
• Research and develop marketing opportunities.
• Attend trade shows and conferences.

Management Advisory:

• Prepare reports for senior management on S&M metrics and KPIs.
• Attend management meetings to present plans and activities.
• Gather, investigate, and summarize market data.
• Maintain client relationships.
• Disseminate the CEO’s expectations.

Internal Relations and Supervisory Responsibilities:

• Train and develop Sales & Digital Marketing staff.
• Manage the performance of S&M representatives.
• Collaborate with other departments to resolve customer queries efficiently.
• Coordinate with other departments for proper alignment.
• Support the development of training programs.

Role Requirements:

• Bachelor's degree in a relevant field.
• 5-8 years of marketing or sales experience, preferably in Microfinance or financial services.
• Strong analytical, organizational, and creative thinking skills.
• Management experience.
• Excellent communication, interpersonal, and customer service skills.
• Data analysis and report writing abilities.
• Ability to follow company policies and work under pressure.

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• The Customer Service Manager is responsible for leading and promoting a positive culture of improved customer experience by handling client queries, resolving complaints, and providing feedback to promote the brand and business

Key Responsibilities

Functional Service

• Develop and implement strategies to improve customer satisfaction and loyalty.
• Maintain a high standard of customer service, ensuring all customer needs are met efficiently.
• Handle customer complaints professionally, escalating issues to senior management when necessary.
• Conduct market research to identify new trends in customer preferences and behaviour.

Internal Relations and Supervisory Responsibilities

• Identify areas for staff training to address frequent complaints and improve products or services.
• Train, coach, and develop customer service staff to provide excellent service.
• Collaborate with other departments to process customer requests promptly.
• Support the development of training programs to enhance team members' customer service skills.

Management Advisory:

• Analyze data to identify customer preferences, satisfaction levels, and product or service complaints.
• Attend trade shows and conferences to network with potential and existing customers.

Requirements

• Diploma or BA degree in business, communications, or related field.
• 2 years of customer service experience in a management role.
• Good interpersonal skills, communication, and negotiation abilities.
• Integrity, dependability, and confidentiality.
• Computer proficiency and presentation skills.
• Planning and organization skills.
• Ability to work under pressure.

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• The Branch Manager is responsible for overseeing the day-to-day operations of the branch, including the development of business plans, achievement of sales goals, delivery of excellent customer service, revenue increase through lending activities, and management of Collections in the branch

Key Responsibilities

Branch Management

• Identify and implement action plans and regularly track and review performance to ensure the achievement of set targets.
• Achieve monthly targets set for the branch.
• Lead and manage collections to ensure PAR (Portfolio at Risk) is maintained within acceptable levels.
• Lead and direct the development and implementation of the branch’s strategic plan and budgets.
• Prepare and submit daily, weekly, and monthly reports to management.
• Ensure client files are in safe custody and maintain safe custody of branch assets.
• Supervise activities in the branch to ensure they are carried out in accordance with the laid-down procedures and policies.

Relationship Management

• Meet regularly with branch customers, including important/high net worth customers, to assist in business growth.
• Promote a high level of customer service culture among branch staff for potential acquisitions.
• Maintain sound relationships with all new clients and existing clients to increase retention rate.

Marketing and Disbursement

• Achieve loan disbursement targets set for the branch.
• Proactively market and generate business through individual client recruitment on disbursement.
• Stimulate branch growth through the marketing of the institution’s products and recruitment of new clients. Cross-sell all products and services to both existing and potential clients.
• Ensure all data is properly keyed into the system on time.
• Monitor loan approvals and the loan status of the branch, including disbursements, repayments, and appraisals.
• Responsible for loan appraisals and recommendations as per policy.

Risk Management:

• Manage delinquency to maintain portfolio quality at acceptable levels. Monitor portfolio quality daily and proactively institute remedial actions.
• Oversee the credit risk framework, implement credit strategies, policies, and procedures in line with the institution’s corporate strategy and ensure compliance.
• Maintain a high-quality portfolio by ensuring on-time loan payments and being zero-tolerant to arrears.

Human Capital

• Responsible for recruiting branch staff in liaison with the HR department.
• Ensure that staff members in the branch are acquainted with and adhere to the company policies and procedures.
• Lead the branch to high-performance standards through proper supervision of staff and maintenance of a healthy loan portfolio.

Legal Issues

• Support handling legal matters that arise in the course of work, as the case may be.
• Attend court sessions and organize witnesses.
• Any other duty assigned to you by Management.

Requirements

• Bachelor's Degree in any field.
• 5 years of experience in a similar role within the financial services sector.
• Strong numerical aptitude, capable of working with data, conducting analysis, and effectively communicating results.
• Exceptional analytical skills, encompassing both quantitative and qualitative abilities.
• Preferred experience in a commercial debt recovery environment.
• Proficiency in IT skills and essential knowledge.
• Sound judgment to balance commercial debt recovery and compliance risks, aiming for positive outcomes.
• Demonstrates the highest professional standards.
• Exceptional interpersonal skills, fostering supportive relationships throughout the organization.
• Outstanding communication and leadership skills with the capacity to influence at all levels.
• Excellent organizational skills.
• Capable of multitasking, managing time effectively, and maintaining composure under pressure.