Latest Recruitment at Absa Bank Limited

Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist auditing expertise.

Overall Job Purpose

• Plan, execute and manage audit assignments in accordance with the Group Audit Plan and relevant policies, procedures and quality standards. The Senior Audit Manager is responsible for the quality of the audit work performed and the efficiency and effectiveness of the audit team.

Accountability: Audit Delivery – Planning 

• Plan the delivery of assigned audits to a high quality and in line with Key Performance Indicators as per the methodology. This will include adequate resourcing scheduling, meeting key deliverables in terms of audit timelines and review of audit work to confirm that the minimum requirements as per methodology are met. 
• Develop a detailed knowledge of the methodology by attending training sessions to ensure that approved audits are risk focused.
• Act as a mentor for auditors and peers to provide guidance to ensure that their work exceeds quality standards.
• Scorecard reviews performed by Quality Assurance (QA) should reflect results of at least 85%.
• Contribute to the annual planning process as requested by the Chief Internal Auditor by providing feedback and knowledge in terms of business. This will include identifying auditable entities, assessing the audit needs assessment and preparing all Management Information reports required.
• Develop and maintain relationships with accountable stakeholder management on each audit.
• Engage with Absa Internal Audit (IA) colleagues during assignments and request technical assistance where required. Technical assistance may include the review of key risks and controls, review of working papers and audit reports.
• Perform audits and issues assurance within Key Performance timelines and resource budget.
• Proactively provide on-the-job training to the audit team for the audit toolkit – Audit Bond and confirm through inspection of the audit work that the results of audit work are completed, updated and approved as required by the Quality Assurance scorecard.

Accountability: Audit Delivery – Fieldwork  

• Develop testing strategies for key controls within the business to adequately mitigate the risks.
• Manage the execution of Design Effectiveness Testing (DEA) and Operational Effectiveness Testing (OET) of the audit team in line with methodology requirements and as per the requirements of the QA scorecard.
• Review the DEA and OET working papers of controls tested.
• Based on the reviews performed, provide effective feedback to audit staff during the audit assignment to confirm that working papers are completed in line with the IA methodology.
• Engage with management and auditors on progress of audit and to provide regular feedback on issues identified where the control has failed either at a DEA or OET level.
• Proactively take on additional tasks as delegated by the Chief Internal Auditor.

Accountability: Audit Delivery – Reporting  

• Establish effective relationships and fully engage colleagues during audit reporting.
• Use business knowledge to assess evolving risks, write high quality reports with observations which are insightful, address the root cause, have agreed actions that fully mitigate the risk, support the Issues Assurance process and require no further audit work to support them.
• Raise observations as early as possible and agree actions before completion of fieldwork and write concise, accurate Executive Summaries.
• Deliver high quality audit reports, aligned to the IA methodology, which include all significant issues identified in the audit.
• Review management action plans to confirm that the identified risks associated to the control failure are adequately mitigated. Actions plans are to be specific, measurable, timely, achievable and realistic.
• Deliver high quality reports for the Board Audit Committee meetings and engagements with regulators

Accountability: Management & Leadership 

• Mentor and coach less experienced team members by providing guidance around the methodology and audit process.
• Support IA management team to identify, attract, develop and retain talent on an on-going basis.
• Manage the teams that assigned to the audit effectively by delegating audit work to empower each individual team member.
• Provide timely feedback to address development areas and recognise quality and audit achievement.
• Ability to lead/manage multiple competing initiatives/projects and deliver results within deadlines and with a focus on quality and attention to detail.
• Provide constructive, timely and balanced feedback to audit team members, peers and Head of Audits.
• Manage an audit team to ensure effective delivery of the audit.
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
• Approve leave requests for team members and, create leave plans to ensure adequate coverage.
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve grievances raised by team members and escalate only if required.
• Motivate team members and ensure that their efforts are recognised.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the audit team.

Accountability: Knowledge Management

• Improve technical knowledge through self-learning or training including mandatory continuous Professional Education requirements.
• Share knowledge in area of responsibility with the team to ensure that audit activities are planned effectively and completed in line with quality standards and audit methodology.
• Present effectively at stakeholder meetings and forums (eg: Risk and Governance Forums etc.) by sharing knowledge and information, including methodology, standards, changes and new developments, with business stakeholders on an ongoing basis.
• Perform all other duties as reasonably assigned.

Risk and Control responsibilities:

• Understand and adhere to the appropriate Absa Policies and Standards applicable to the role.
• Understand and manage risks and risk events (incidents) in the role thereby contributing to the adherence to the Absa Risk and Control Framework.
• Complete all mandatory training as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To plan, manage and monitor the implementation of credit control management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Purpose 

• This is a critical role for a credit professional in proactively maintaining a consistent and appropriate credit risk management framework for sustainable growth of the SME proposition in Kenya. This entails:
• Achieving a high standard in SME Credit sanctioning and Credit applications processing. Ensuring the optimal quality of the credit portfolio by application of best practice in decision-making, to a maximum personal lending discretion
• Management of the Absa Kenya SME portfolio to ensure that policy, people and processes support sustainable growth.
• Support the Wholesale Credit team in providing credit input to Absa Bank Kenya Plc, delivering a World-Class Credit service and contributing towards achievement of the team’s risk and business objectives.
• The role holder must have a minimum of five years in credit risk management/sanctioning three of which should be as a team leader.
• Main accountabilities and approximate time split

Proactively Maintain and develop an operating model for ABSA SME Credit (20-30%)

• In conjunction with the Head of Wholesale Credit/Head of SME sales while taking into account Group wide processes and procedures, review all aspects of the Credit transaction cycle in order to maintain an appropriate operating model for the SME in Absa Kenya.
• Support development of new products for the SME proposition within agreed timeframes
• Develop and propose improved processes in order to speed up decision making.
• Reviewing the ability to improve or implement scorecards to streamline decision making where appropriate.
• Work closely with the Head of Risk Control Unit (RCU) and Documentation and Securities Unit (DSC) to ensure post sanction fulfilment and loan administration is managed in line with agreed Group processes/Best Practice.
• Support improvement of MI to support portfolio management and reporting.
• Work closely with Absa Business Support and Recoveries (BS&R) to develop collections and recovery teams and impairment methodologies so as to ensure impairment is within agreed limits.
• Oversight/facilitating of governance meetings (Early Warning and Risk Reports Control Committee)

People Management (10-20%)

• Support the Team Leaders in delivering effective performance development for individuals within the team.
• Drive proactive application of Absa Bank Kenya Plc Behaviours both personally and throughout the team and coach and support colleagues within the Team.
• Facilitating trainings to build capacity of originators within SME front office and credit managers
• Manage effective performance of direct reports to strengthen execution and effectiveness

Setting and Monitoring of Credit Appetite (10-15%)

• Taking into account the distinct market characteristics in Kenya, critically evaluate credit appetite proposals from the sales teams, providing value added feedback which strengthens propositions and mitigates key risks.
• Support the Kenyan business in presenting agreed SME appetite statements through the Group Risk Appetite setting process.
• Ensure SME appetite is supported by appropriate infrastructure and processes and people within Absa Kenya.
• Dynamically manage agreed appetite within agreed parameters in the light of changing macro-economic and sector specific conditions and portfolio performance; oversight on monitoring & control of loan contracts, arrears and excesses, impairment management, overdue reviews and quality of credit applications

Work with conformance team to ensure agreed processes embedded and followed (5-10%)

• Work closely with the Head of Policy and Governance at Emerging Markets Centre in Kenya and South Africa to develop an SME Conformance schedule and template.
• Ensure that action points from conformance reports are implemented and best practice shared across the business.
• Support pro-active portfolio management through participating and facilitating Risk Governance meetings and giving guidance to the sales and credit team.

Sanctioning of transactions (20-30%)

• Personal lending authority for the sanctioning of individual transactions
• Establish a framework for the continual monitoring of sanctioning quality of SME Credit Sanctioning teams through regular sampling.
• Reviewing transactions agreed outside of Credit Policy on an individual and portfolio basis.
• Support in upskilling, training, and mentoring of sales origination colleagues and Credit managers in order to improve quality of applications and reduction of reworks.
• Ensuring adherence to agreed service level agreements with business as well as providing world class service to sales colleagues.

Support Technology Development (5-10%)

• Support the business in the development of appropriate IT platforms, spreading best practice in terms of FlexCube, Credit development and automation of Credit processes to build efficiency.

Technical skills/Competencies

• Strong intellect balanced by practical and pragmatic approach
• Strong internal and external networking
• Analytical
• Credit Risk Management in the SME sector
• People management and coaching
• Communications (written and oral) and presentations
• Effective negotiation and influencing
• First class credit assessment, structuring and sanctioning skills
• Knowledge, Expertise and Experience

Essential

• Comprehensive technical credit skills and previous sanctioning experience
• In depth SME business awareness and specific industry and country awareness
• Detailed knowledge of risk management policy, procedures & pricing
• High level of understanding of the macroeconomic factors affecting ABSA’S SME customer base, including geographic issues relating to certain sectors 
• Previous experience in the successful delivery of risk management is desirable
• Managing risk and reward
• ACIB/equivalent business experience/other appropriate qualification

Preferred

• Detailed credit related product knowledge in the Kenyan SME space.
• Working knowledge of Group policies, pricing, and strategies relative to the credit function
• Experience of working in a dynamic multi-segment environment. Awareness of varying legal/regulatory requirements.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To plan, manage and monitor the implementation of credit control management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Purpose

• Reporting to the Head of Business Banking sanctioning, the role holder will be required to collaborate in shaping SME risk appetite and Target Market Criteria (TMC) to build a profitable and sustainable business
• Review, recommend and build SME fit-for-purpose risk processes across the end-to-end lifecycle (multi-year outlook).
• Assess current capability against ambition and build a plan to close the gap with clear annual deliverables.
• Implement risk policy, account management and collections and impairments processes (Proactive and not reactive)

Key Accountabilities

Accountability:  Credit Risk Management   Time Split 70%

• Accountability for the strategy and quality of the SME lending book, including all aspects of lending.
• In collaboration with the business counterparts, develop, implement, and maintain SME credit risk strategies
• Ensure the highest standards of credit quality through the sanctioning, sampling, and application of best practice to credit proposals, and maintenance of these standards throughout the SME credit teams.
• Input on review of the scorecard cards and monitoring the scorecard cards to ensure effective and efficient delivery of the intended purpose and result
• Guide and support SME key stakeholders on all matters relating to credit risk within SME with special focus on secured and unsecured book.
• Review and Implementation of credit policy and processes.  Feed into business and credit policy development.
• Ensure timely and effective monitoring and control of the SME lending book. Review and challenge information and performance.
• Managing, review and challenge change to ensure that the anticipated benefits are not only met but maximized.
• Ensure adherence to Lending discretions with appropriate delegation to the SME Credit and Credit Operations/ RCU Team.
• Exercise personal judgment and discretion in the evaluation and approval/decline of credit proposals.
• Responsibility for personal & team adherence to governance, compliance, and lending portfolio controls. Ensuring audit outcomes are satisfactory backed by conformance to policy and procedures including proactive management of agreed responsibilities for Data Integrity.
• Handling Policy Dispensations
• Maintain interactive relationship with relevant ARO/Group Risk/Business/Operations/Conformance Teams.
• Challenge pricing and profitability models in order to maximize value. Ultimate sign off at customer level remains with Business.
• Design, implement and maintain generic strategies for appropriate remedial action on poorly performing accounts in the portfolio

Accountability:  Team Management Time Split 30%

• Promote teamwork in delivering performance by designing performance measurement processes that recognizes performance both at individual and team levels
• Coaching team members on how individual and team PD financial targets are measured proactively reflecting on their feedback to win buy-in for effective and efficient PD review and process improvement.

Preferred Qualification

• A numeric degree (math, statistics, economics, operations research) or master’s degree, A business ARO background is an added advantage.
• Proven experience in performing data analysis utilizing a standard statistical package

Preferred Experience

• High level of PC literacy, ideally with programming experience
• Practical experience of using analytics to solve complex business problems.
•  Able to present complex analytical concepts to all levels of the business.
• Communication (both verbal and written)
• Creative thinking and ability to explore new ideas / opportunities and develop innovative approaches.

Knowledge and skills

• Working knowledge of Group policies and strategies relative to the credit function
• Product knowledge
• Detailed understanding / fit of the vision for Risk
• Detailed understanding of the Bank’s policies on Employment/Redeployment, Equal Opportunities and Health & Safety
• Working knowledge of local country structure and strategy
• Leadership and performance development of a team
• Managing risk and reward

Behavioral competencies

• Leadership
• People management and coaching
• Communications (written and oral) and presentations
• Effective negotiation and influencing

Technical competencies

• Risk Management
• Business Management
• Strong Lending skills
• Analytical

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Job Summary

• To provide excellent customer experience, and deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping high level of bank standards.
   

Key Accountabilities (Duties & Responsibilities)

Business Growth: Time split 60%

• Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
• Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
• Manage portfolio risks in line with banks' portfolio appetite.
• Collaborate in the development and implementation of sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, Bancassurance to maximize cross-selling and better customer profiling opportunities.
• In conjunction with the branch manager, Industry heads, and products, conduct product reviews and development through constant feedback from the market.
• Continuously conduct market intelligence to identify new markets, customer trends, new government /directives, and changes in policy by regulators.
• Contribute to the development of branch sales strategy.
• Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
• Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets.
• Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
• Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
• Continuously monitor own performance against targets agreed on, on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
• Operationalize campaigns as required with the Branch Manager and the business.
• Ensure excellent customer experience at all times
• Drive business targets through strict TAT observance and high-level service delivery standards.
• Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
• Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
• Accounts re-streaming should be carried out in line with the Banks policy.
• Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank's overall strategy- Growth, Transformation, and Returns.

Internal Controls & Risk Management: Time split 10%

• Ensure that Absa bank¡¦s policies and procedures are adhered to at all times when handling different products.
• Ensure adherence to all KYC & AML Processes with regard to new and existing business and that proper documentation is in place.
• Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
• Manage costs within your area of operation.
• Effectively carry out branch snap checks as assigned by the assistant branch manager.
• Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
• Accurate customer information is captured in the core banking system.

Customer Experience: Time split 20%

• Ensure excellent customer experience is maintained at all times.
• Ensure set TAT in account onboarding and loan processing is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
• Ensure customer data is up to date at all times
• Ensure branch NPS scores are maintained as per the set standards
• In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
• Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

Capacity Building & People Management: Time split 10%

• In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, teamwork and effective succession opportunities to ensure maximum productivity.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning.
• Manage your own leave by working closely with your Line Manager

Work Cycle and Impact:

• Submission of daily performance reports to the branch manager.
• Review of unfunded accounts within the portfolio.
• Review and recovery of delinquency accounts.

Ideal Job Competencies

Technical Competencies

• Technology Skills: Knowledge of computerized banking applications and spreadsheets
• Conceptual and analytical skills: Ability to quickly grasp and understand systems and keen on details
• Risk management: Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
• Compliance and Regulatory Framework: Top nick understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA etc
• Basic Credit Skills: Good knowledge of personal and business credit underwriting and portfolio management
• Audit standards & Legislation: Good knowledge of International Accounting and Audit Standards, and Legislation
• Knowledge of Banking and Business Operations: Well-rounded knowledge of all the Banks' products, operations, and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

Behavioral and Cognitive Competencies

• Results and achievements oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes
• Leadership and Management Skills: Ability to strive for growth through performance, nurture and grow talent for self. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture
• Communication & Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with others. Effectively communicate with and manage customer expectations (Internal/external), and other stakeholders who impact performance.
• Negotiation & Selling Skills: Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake
• Human Resource Management Skills: Basic leadership skills, team building, and ability to train, develop, lead and work with highly motivated teams
• Personal Ethics; Must be honest, fair, just but firm with self, and of high integrity
• Relationship Management: Managing client relationships so as to ensure excellent customer experience leading to value added to the customer and increase in the Banks share of wallet
• Conscious of banks reputation: Protect and enhance the bank's reputation