Senior People & Culture Officer - East Africa Regional Office at World Vision Kenya

Key Responsibilities:

• The role provides overall HR support in driving strategic and operational business objectives at the Region Office and the National Offices, to deliver integrated HR solutions, including HR Compliance and risk management, HR Systems, tools and platforms, Talent Acquisition, On- boarding and Off-boarding, Compensation and Benefits, ensure compliance with local labour laws and all issues related to the rhythm of the P&C business. It is a critical link between the Global Centre, East Africa Regional office and Field offices P&C business operations.

MAJOR RESPONSIBILITIES:

P&C Compliance and risk management

• Responsible for implementation of Global and Regional P&C Operational Effectiveness and Process Improvement Projects across all Field Offices
• Manage P&C Risks - Plan for and implement regular scheduled and unscheduled HR audits and other risk mitigation measures. Ensure identified gaps are addressed within agreed timeline(s) and recommend to management appropriate action to mitigate future risks
• Maintain updated EARO P&C policies, procedures and guidelines in compliance with the WV International policy standards and local labour laws
• Provide technical expertise/ advice to EARO line managers and staff on human resource processes and organizational policies and practices
• Together with other relevant stakeholders, ensure provision of high-quality HR support and transaction services to all HR clients.
• Proactively and on demand provide HR guidance and advice to management and staff

P&C Systems, Tools and Platforms

• Regional Point person of HRIS, including End User Support in line with end user P&C policies and guidelines
• Lead on all digitalization processes across the Region and coordinate with GC and Field Offices to ensure appropriate implementation in line with WV policies, procedures, field-office specific regulatory and general context.
• Ensure comprehensive human resource records and oversee the management and operation of HRIS across the Region to ensure compliance with organizational and legal requirements, as well as provide HR information to the organization.
• Determine and prepare the types of data and analysis of reports needed for sharing with respective desks
• Propose areas of improvement/digitalization on P&C processes

Talent Acquisition, On- boarding and Off-boarding

• In charge of EARO staff recruitment and selection process and ensure that all procedures are completed as per policy and standards
• In liaison with Hiring Managers, coordinate on-boarding and induction program focused on the retention, engagement and success of new employees in line with relevant policies
• Manage Staff Off boarding end-to-end process in line with relevant policies
• Review exit reports/Carry out staff exit meetings and regularly prepare appropriate recommendations/reports for management action.
• Coordinate with the Global Talent Acquisition team to ensure that all field offices’ talent acquisition processes are alignment to WVI Standards

Compensation and Benefits

• Coordinate implementation of competitive Compensation & Benefits initiatives and applicable policies, systems and procedures in the Region in line with World Vision international and statutory requirements.
• Coordinate market research and compile remuneration and benefit reports, including preparation, analysis and interpretation of Compensation & Benefits data and trends and develop appropriate recommendations for management action.
• Provide specialist advice on Compensation & Benefits trends and queries to managers and employees regarding WV compensation and benefits as per policy/structures.
• EARO Payroll end to end management in line with WV Policies and statutory requirements in accordance to applicable guidelines and policies.
• Manage implementation of the EARO Medical, GPA/GLA & pension scheme and relationship with benefits service providers

Employee Relations

• Coordinate timely investigations of grievances and disciplinary issues at EARO and facilitate mediation and inquiries and ensure conclusion and responses to the parties involved
• Sensitisation of staff on the code of conduct and alignment
• Ensuring that staff are aware of the reporting protocols in case of grievances
• Act as focal point for reporting and management on allegations at EARO

Support to International Assignees

• Facilitate international staff work permit application process, renewal and other related documentation.
• Maintain and updated the resident permit database
• Keeping abreast of changes as pertains to resident documents and advising International Assignees accordingly.
• WV Point Person with Ministry of Foreign Affairs and immigration on staffing matters

REQUIRED PROFESSIONAL EXPERIENCE:

• 5+ years broad experience in Human Resources Management in a relatively large, complex and busy environment.
• Prior experience in a management/supervisory role required
• Experience working in a multicultural context and with an international Non-Governmental Organization.
• Experience in HR compliance and risk management, Project Management, Process Improvement, working with HR Information Systems (experience with Workday is an added advantage), talent acquisition, staff engagement and well-being, compensation and benefits management, payroll process management, HR reporting, analytics and tracking HR key outcomes/metrics.
• Excellent computer skills (MS Office Suite: MS Excel, MS Word, MS PowerPoint and databases) with good understanding and experience in Human Resource Information Systems.

Required Education, training, license, registration, and certification:

• Minimum University degree in Human Resource Management or related course from a recognized University.
• Master’s Degree and or generalist or specialized HR Certification or professional qualification is an added advantage
• Must be conversant with the local and international labour legislations
• Must be a member of a recognized human resources professional body
• Possess cross-cultural sensitivity, knowledge and ability to work with people of diverse backgrounds and cultures
• Must have strong critical thinking, problem solving
• Ability to work pro-actively in a fast-paced environment and timely accomplish multiple tasks simultaneously as well as provide a high-level customer service
• Strong analytical and negotiation skills
• Strong communications and inter-personal skills
• Understanding of business needs and drivers and ability to deliver value added solutions
• Ability to network with key stakeholders