Service Manager - Automotive - East Africa at Achyutam

Job Summary

• We are looking for an experienced and results-driven Service Manager to oversee the dealership's complete aftersales operations, including vehicle servicing, maintenance, spare parts sales and accident repair services.
• The ideal candidate will have a strong technical understanding of automotive systems, proven experience in workshop and service operations management, and the ability to drive service revenue, operational efficiency and customer satisfaction. The role requires effective leadership of technical teams while ensuring high-quality service delivery, compliance with manufacturer standards and sustainable departmental profitability.

Key Responsibilities
Educational Qualifications
Experience & Requirements

Service & Aftersales Operations

• Oversee the overall functioning of the service department, ensuring efficient and timely delivery of aftersales services.
• Manage vehicle servicing, preventive maintenance, mechanical repairs, diagnostics and troubleshooting activities.
• Ensure effective coordination between service advisors, technicians, spare parts personnel and workshop teams.
• Establish operational procedures to improve workshop productivity and service quality.

Workshop & Technical Management

• Supervise daily workshop activities, ensuring optimal utilization of manpower, equipment and facilities.
• Monitor repair quality, job completion timelines and vehicle turnaround time.
• Ensure appropriate technical standards are maintained in accordance with manufacturer guidelines.
• Oversee accident repair operations and coordinate insurance-related repair work.

Business Development & Revenue Management

• Drive revenue growth through vehicle servicing, repairs, spare parts sales and additional aftersales services.
• Monitor departmental revenue, operating costs, margins and overall profitability.
• Identify opportunities to expand service business and improve customer retention.
• Develop initiatives to improve workshop capacity utilization and operational efficiency.

Spare Parts & Inventory Management

• Oversee spare parts sales, procurement, inventory planning and stock availability.
• Ensure adequate availability of genuine and approved spare parts to support workshop requirements.
• Monitor inventory movement, stock levels and parts-related revenue.
• Coordinate with suppliers to ensure competitive pricing and timely availability of materials.

Customer Relationship Management

• Ensure high levels of customer satisfaction through reliable service delivery and timely communication.
• Handle customer complaints, escalations and service-related concerns effectively.
• Build long-term relationships with individual customers, corporate clients and fleet operators.
• Implement measures to strengthen customer loyalty and repeat business.

Team Leadership & Performance Management

• Lead, supervise and develop service advisors, technicians, mechanics and other workshop personnel.
• Set departmental targets and monitor individual and team performance.
• Identify training requirements and ensure continuous technical development of employees.
• Promote accountability, teamwork and a strong customer-focused work culture.

Compliance, Quality & Safety

• Ensure compliance with manufacturer specifications, technical procedures and industry regulations.
• Maintain workplace safety standards and ensure proper use of workshop equipment.
• Implement quality control measures to minimize rework, service complaints and operational risks.
• Ensure adherence to environmental, health and safety requirements.

Qualifications

• Bachelor's Degree or Diploma in Mechanical Engineering, Automotive Engineering or a related technical discipline.
• Additional training or certifications in automotive diagnostics, service management or dealership operations will be an advantage.
• Minimum 8-10 years of relevant experience in automotive service, workshop management or aftersales operations.
• Proven experience as a Service Manager, Workshop Manager, Aftersales Manager or in a similar leadership position.
• Previous experience within an automotive dealership environment is strongly preferred.
• Candidates with Field Service Engineering backgrounds may also be considered, provided they have substantial exposure to workshop operations and service team management.
• Experience with ISUZU vehicles and commercial vehicle dealerships will be a significant advantage.
• Strong understanding of vehicle diagnostics, mechanical repairs, preventive maintenance and spare parts management.
• Experience managing service revenue, workshop productivity, departmental budgets and profitability.
• Demonstrated ability to lead technical teams and manage customer relationships.