Jobs at Burhani Engineers Ltd

• Our team of highly skilled and experienced professionals is dedicated to delivering top-notch solutions to various sectors. Our expertise spans across electrical, mechanical, and civil engineering, as well as instrumentation, allowing us to cater to a wide array of projects.

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Job Description

Job Purpose:

• Responsible for generating outbound sales opportunities by identifying and creating potential leads through research and market analysis. The primary purpose of this role is to support the inside sales team by ensuring a consistent flow of sales opportunities, optimizing lead generation processes, and enhancing overall sales performance. 

Outbound Sales Opportunities: 

• Proactively identify potential leads and sales opportunities through outbound efforts, including cold calling, email outreach, and social media engagement. 
• Tailor sales messaging and strategies to engage leads and prospects effectively. 
• Qualify leads and categorize them based on their potential and readiness for further engagement. 

Lead Generation: 

• Conduct market research and analysis to identify new leads and prospects in the target market. 
• Utilize various lead generation techniques, such as online research, networking, and industry events, to create a pipeline of potential sales opportunities. 

Lead Qualification: 

• Assess leads to determine their level of interest, budget, and potential as clients. 
• Use predefined criteria to qualify leads and categorize them as hot, warm, or cold. 
• Prioritize high-potential leads for immediate follow-up and engagement. 
• Document lead qualifications and update the CRM system accordingly. 
• Collaborate with the Campaign Coordinator to ensure a seamless transition from lead qualification to lead nurturing. 

Coordination with Inside Sales: 

• Work closely with the inside sales team to align lead generation efforts with their engagement strategies and sales goals. 
• Share insights and feedback from lead generation efforts to help inside sales team members tailor their approaches effectively. 

Sales Workflow Optimization: 

• Continuously evaluate the lead generation process and strategies to identify areas for improvement and efficiency enhancement. 
• Implement changes and optimizations to enhance the overall workflow and increase the volume of sales opportunities. 

Reporting: 

• Provide regular reports on the effectiveness of lead generation efforts, including metrics such as lead conversion rates, engagement rates, and lead quality assessments. 

Professional Development: 

• Stay informed about the latest lead generation techniques, tools, and best practices to continually improve lead generation performance 

Qualifications

• Bachelor’s Degree in Marketing or related field 
• Sales Experience: Proven experience in a lead generation or sales role, with a track record of successfully creating and nurturing sales opportunities. 
• Market Knowledge: Understanding of the industry, target market, and competitive landscape to identify and engage potential leads effectively. 
• Communication Skills: Excellent verbal and written communication skills for engaging leads and prospects in a compelling and professional manner. 
• CRM Proficiency: Familiarity with CRM applications and tools to manage lead data and track lead interactions. 
• Research Skills: Strong research and analysis skills to identify potential leads and market trends. 
• Sales Strategy: Ability to develop and execute effective lead generation strategies, tailoring approaches to target different types of leads. 
• Analytical Skills: Capability to analyze lead data and conversion metrics to assess the effectiveness of lead generation efforts. 
• Adaptability: Flexibility to adjust lead generation strategies in response to changing market conditions and lead behavior. 
• Goal-Oriented: Driven to achieve lead generation targets and contribute to the organization's overall sales goals. 
• Team Collaboration: Willingness to work collaboratively with the inside sales team to align strategies and maximize sales opportunities. 
• Continuous Learning: Commitment to ongoing professional development and staying updated on lead generation trends and tools. 
• Team Collaboration: Ability to work collaboratively with other team members and departments to ensure efficient order processing and issue resolution. 
• Adaptability: Flexibility to handle varying workloads and adapt to changing circumstances and client demands. 
• Technology Proficiency: Familiarity with customer relationship management (CRM) software and other relevant tools used for transaction processing and client communication. 
• Client Relationship Building: The capability to build and maintain positive relationships with clients, ensuring client satisfaction and repeat business. 
• Stress Management: Ability to handle pressure and maintain composure during peak workload situations. 
• Client Documentation: Proficiency in maintaining accurate client records, including transaction history, inquiries, and issue resolutions. 

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Job Description

• Plays a critical role in managing simple and repetitive customer transactions, such as order processing, quotation generation, and issue resolution. The primary purpose of this role is to provide efficient and high-quality customer service, ensuring client satisfaction and facilitating streamlined order processing. 

Key Responsibilities 

Centralized Transactions: 

• Process customer orders, ensuring accuracy and timely fulfillment. 
• Generate quotes based on client requests, product information, and pricing guidelines. 
• Manage and resolve customer issues related to orders, deliveries, or product inquiries. 
• Ensure that all transactions are accurately recorded in the customer relationship management (CRM) system. 
• Streamline and automate transaction processes where possible to improve efficiency. 

Client Communication: 

• Serve as the primary point of contact for clients, responding to their inquiries and concerns. 
• Provide timely and informative responses to client questions, ensuring a high level of customer satisfaction. 
• Address client needs and issues by coordinating with other departments as necessary. 
• Maintain a professional and client-centric approach in all communication interactions. 
• Proactively follow up with clients to ensure their concerns are fully resolved. 

Quotation Generation: 

• Create detailed and accurate quotations for clients, considering their specific requirements and preferences. 
• Utilize standardized pricing guidelines and product information to ensure consistency. 
• Collaborate with the inside sales team to align quotations with client engagement efforts. 
• Update and revise quotations as needed to reflect changes in client needs or product availability. 
• Provide clear and comprehensive explanations to clients regarding the contents of quotations. 

Triage Inbound Traffic: 

• Manage inbound telephone traffic efficiently, answering calls and directing them to the appropriate department or individual. 
• Intercept and process simple orders, requests for quotes, and issues, ensuring a rapid response. 
• Use predetermined criteria to categorize and prioritize incoming inquiries for immediate action. 
• Maintain an organized system for routing calls and inquiries to the right team members. 
• Ensure that all simple transactions are processed directly through customer service, bypassing unnecessary steps. 

Peak Load Handling: 

• Anticipate and plan for peak workloads to prevent service disruptions during high-demand periods. 
• Collaborate with team members to allocate resources effectively to manage increased transaction volumes. 
• Implement strategies to maintain service quality and response times during peak load situations. 
• Continuously monitor traffic and workloads to identify trends and patterns. 
• Adjust staffing levels and work allocation as needed to accommodate varying workloads. 

Coordination with Other Departments: 

• Collaborate closely with the inside sales team to align schedules, share information, and streamline activities. 
• Work with the Campaign Coordinator to coordinate lead generation efforts with customer service activities. 
• Communicate effectively with the inside sales team to ensure they are well-informed about client interactions and opportunities. 
• Share feedback on client needs, preferences, and potential opportunities with relevant departments. 
• Participate in cross-functional meetings to enhance overall coordination and alignment of activities. 

Qualifications

• Diploma/ Bachelor’s Degree  
• Customer Service Experience: Proven experience in a customer service role, preferably in a similar industry, with a track record of effectively handling customer inquiries and issues. 
• Communication Skills: Excellent verbal and written communication skills to interact with clients in a clear and professional manner. 
• Client-Centric Approach: A strong customer-focused mindset with the ability to understand and address client needs and concerns. 
• Problem-Solving Abilities: Strong problem-solving skills to resolve customer issues, provide solutions, and ensure customer satisfaction. 
• Organizational Skills: Effective organizational skills to manage and prioritize incoming requests, inquiries, and orders. 
• Attention to Detail: A high level of attention to detail to accurately process transactions, orders, and quotations. 
• Telephone Etiquette: Proficiency in telephone etiquette and the ability to handle inbound calls with professionalism. 
• Team Collaboration: Ability to work collaboratively with other team members and departments to ensure efficient order processing and issue resolution. 
• Adaptability: Flexibility to handle varying workloads and adapt to changing circumstances and client demands. 
• Technology Proficiency: Familiarity with customer relationship management (CRM) software and other relevant tools used for transaction processing and client communication. 
• Client Relationship Building: The capability to build and maintain positive relationships with clients, ensuring client satisfaction and repeat business. 
• Stress Management: Ability to handle pressure and maintain composure during peak workload situations. 
• Client Documentation: Proficiency in maintaining accurate client records, including transaction history, inquiries, and issue resolutions.