Jobs at Safaricom Kenya

Reporting to the Senior Manager - ICT and IOT Design and Implementation, the role holder will support the Enterprise IOT propositions, Enterprise Customer Implementations, and continuous improvements. The Holder will be responsible for the delivery of the promise of the customer business outcomes.

Key Responsibilities

• Implement various solutions components in line with designed solution
• Ensuring that deployed solution meet and exceed set quality benchmarks
• Work closely with the Solution Architect team to develop LLD solution templates.
• Work closely with EBU product teams, Enterprise Tribe and Technology Security to evaluate the viability of vendor products for IOT
• Participate in definition of IOT requirements and acceptance criteria for new Enterprise customer solution
• Responsible for the Quality of the delivered solutions
• Participate in project management and communication at all stages of deployment
• Responsible for identifying, establishing, and managing Proof of Concept (POC), Proof of Value and/or Benchmark engagements, in the customer environment
• Participate in the solution design validation process
• Responsible for the “as-built” documentation of deployed solutions
• Responsible for the handover deployed solution to the support team to ensure seamless support
• Continuously work with other teams to streamline internal process to improve service delivery
• Provide support to the EBU Automation Program by assisting in the development/reviewing of User Requirement Specifications
• Provide inputs in the innovation of the new products and customization of existing products to fit customer business requirement.
• Participate in innovation to improve delivered products and services and to explore new technologies and their applications in the enterprise space
• Liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the team and all stakeholders
• Develop reusable customer solution design implementation templates in the form of standard customer deliverables.
• Lead solution design reviews and network requirements for the Low Level Design.
• Continuous research and training to improve speed, effectiveness and quality of deployment
• Feedback and improvement of designed solutions

Qualifications

• Degree in Electrical Engineering/Computer Science/Information Technology/Telecommunications
• Certified IOT Solution, Design, Integration Expert is mandatory
• Expert Knowledge of cellular 3GPP / LPWAN/ radio technology, with an understanding of communication protocols (MQTT, COAP, LWM2M, etc) aspects for IoT applications
• Expert Knowledge of data communication, network, software application, web-based and service-based architectures (REST/SOAP), cloud and IT technologies
• Prior Experience/Knowledge of IoT Business Arena, technology trends and competitive landscape (preferred)
• Certification on IOT security
• Cloud Certifications like AWS, Azure

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Reporting to the Senior Manager, Enterprise ICT and IOT the role holder will support the Enterprise IOT propositions, Enterprise Customer Designs, Implementations, and continuous improvements.

Key Responsibilities

• Architect and design IOT solutions in line with best practices to ensure they meet Enterpriser customer requirements
• Ensure Enterprise Solution have information security at concept stage.
• Lead IOT services and support to Enterprise Customers in designing and selling these services
• Work closely with EBU product teams, Enterprise Tribe and  Technology Security to evaluate the viability of vendor products for IOT
• Drive managed IOT products go-to market and uptake in the Enterprise market.
• Participate in definition of IOT requirements and acceptance criteria for new Enterprise customer solution
• Support the sales process from pre-sales, qualification stages, through RFP / bid and contract sign-up, all the way to implementation, deployment and successful IOT solution acceptance testing and sign-off by the customer                                               
• Liaise with Supply Chain in the procurement process of IOT solutions
• Participate in the technical evaluations for IOT platforms that run Enterprise platforms.
• Participate in selection of the best IOT solution and present to the Investment board for capex approval
• Ensure all vendors have up-to-date contracts (contract management)
• Implement Test, Deploy and Commission new IOT systems for Enterprise customers.
• Develop the ‘as built’ Enterprise security solution for support handover
• Recommend major upgrades where required, and liaise with the operations team when doing the upgrades especially if it affects the design/architecture of the Enterprise support system
• Define IOT success metrics to drive reporting templates that clearly demonstrate value to the enterprise customers
• Conduct market insights of IOT solutions, market dynamics and competition landscape.
• Ensure all IOT solutions/systems implemented have high availability and disaster recovery in accordance with best practices
• Ensure change management and IOT system handover processes are followed
• Excellent communication skills with an ability to right level conversations
• Lead and implement integrations between internal and external solutions
• Serves as the technical liaison to the IOT product owner, internal security team and external stakeholders.
• Collaborate with internal cross functional Enterprise customer facing domain architecture leadership

Qualifications

• Degree in Electrical Engineering/Computer Science/Information Technology/Telecommunications
• Certified IOT Solution, Design, Integration Expert is mandatory
• Expert Knowledge of cellular 3GPP / LPWAN/ radio technology, with an understanding of communication protocols (MQTT, COAP, LWM2M, etc) aspects for IoT applications
• Expert Knowledge of data communication, network, software application, web-based and service-based architectures (REST/SOAP), cloud and IT technologies
• Prior Experience/Knowledge of IoT Business Arena, technology trends and competitive landscape (preferred)
• Certification on IOT security
• Cloud Certifications like AWS, Azure

Skills and Experience

• Experience in IOT system design, Integrations and implementations
• Experience in IT Networks and Systems Administration e.g.  Cisco, Huawei, Windows, Linux, Unix etc…
• Working knowledge of databases e.g. Oracle, MSSQL, MySQL, Postgress SQL
• Working knowledge of Virtualization Technologies e.g. VmWare, HyperV, Open Stack
• Working knowledge and experience in DevOps and Microservices technologies i.e. Docker, Kubernetes, Jenkins, Gitlab/Github etc…
• Working knowledge of Mobile and GSM technologies e.g. Android, IOS, 2G, 3G, LTE, USSD, SS7 etc…
• Working knowledge of encryption technologies e.g. PKI, HSM, PGP
• Excellent communication skills and team player.
• Excellent project management skills and proven task execution (getting things done). 
• Superior report writing and presentation skills.
• Very analytical and logical thinking
• Self-driven with minimal supervision
• Customer focused