Current Openings at Standard Bank Group

Job purpose

This role is responsible for financial data and information integrity, Systems control and data governance, testing and implementing Finance systems, inter-system reconciliations, management and review of access control for T24, Enterprise data warehouse, GBM, BOLT and Power BI.

Key Responsibilities

Support financial management

• Accountable for transactional financial data and information integrity through gathering, analysing, interpreting and reporting of financial information.
• Review transactional financial data and information integrity to ensure they accurately reflect the operating results of the business. 
• Analyse and interpret data in order to provide financial management information to business stakeholders for decision making. 
• Prepare and process accounting journals and verify that supporting documentation to journals is available. 
• Automation and digitization of financial reports and processes through business intelligence tools such as Power BI.

Maintain a strong system control environment

• System checks (Data Consistency) by performing several checks to ensure data integrity is not compromised. That is, all transaction should balance at Total, Currency, on and off-balance sheet.
• System controls by facilitating creation of new users training, and monitoring users’ activities to ensure they use the system correctly and that logons are not shared.
• Correct mismatches and GL differences picked from the integrity tests by identifying the problem, drilling to determine the root cause of the problem, when it started, solutioning, testing, implementing and monitoring.
• Testing banks systems by providing assurance that the integrity of any system change or a new system implementation on the ledger and other static data. In addition, running integrity testing for all finance related projects.
• Assess the effectiveness of financial controls throughout the group and advise/escalate where there is misalignment by ensuring adherence to policies and controls and reviewing and testing the internal financial controls processes by performing sample tests on some IFC controls to check if they are operating as per framework

Monitor risk and ensure compliance

• Enforce the group guidelines and policies around financial management and financial control.
• Ensure that all risk issues are managed properly, and incidents are reported timeously with all relevant stakeholders.
• Partner and comply with relevant risk and compliance regulatory frameworks for all finance activities.
• Ensure reputation and business risk is managed.
• Ensure that mandatory compliance training in finance is driven effectively.
• Assist in balance sheet substantiation of all balance sheet accounts.
• Provide technical accounting support for finance and business units
• Contribute to the preparation of the annual financial statements
• Support in financial audits in the group

Be a trusted advisor to the business

• Support the business finance teams in creating a finance partnership.
• Obtain an understanding of the business environment and processes which are being supported in order to add value and allow for appropriate decision making to occur.
• Provide assistance in the gathering of financial and non-financial information to support the relevant finance line manager.

Direct, monitor, manage and support the team in delivering on agreed performance and strategic goals

• Manage stakeholder expectations proactively and appropriately
• Participate in departmental goal.
• Proactively drive own development plans.
• Monitor and support the team in delivering agreed performance goals through collaboration

Qualifications

• First Degree in Finance and or Accounting 

Mandatory 

• Must have a professional certification (CPA (K)/ACCA/CIFA).
• Must have working knowledge of IFRS, SAP, NBOL, COUPA, T-24, Power BI
• Must have extensive knowledge in SQL developer, Macros, Python, Microsoft Power Automate

Experience

3 - 5 years experience in a fast-paced finance/IT department

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Job purpose

• Provide strong operational support to the Manager, Cash & Card Operations by taking responsibility of and managing all aspects of operational processes within the production unit of Card operations.
• The role is responsible for ensuring customer focused, high quality fulfilment and operational services to all stakeholders (business partners and customers across all products and delivery channels within Stanbic Bank).
• This role is responsible for maintaining an efficient operational workflow in support all Card operations functions. Continuous improvement of department operations and best practices are critical elements.

Key Responsibilities

Operational Accountability

• Ensuring SLA’s established with business partners and are measured and achieved.
• Comply with operating processes to ensure that quality and operational targets are met.
• Identify risks and inconsistencies regarding systems and processes.
• Identify gaps in the settlement and reconciliation process by highlighting incidents and providing input into trend analysis.
• Remedy service breakdowns and to maintain the highest level of service thereafter.
• Build collaborative and cohesive relationships with all stakeholders that have a direct influence on the success of the Card business in country.
• Ensure appropriate and accurate MIS is produced and reported accurately and on time
• Understand and assess the risks associated with Out of SLA functions and maintain an effective system of control.
• To ensure that the mandatory CBK and card scheme reports are completed accurately and submitted within the stipulated guidelines.

Card Production and Distribution

• Ensure daily loading of cards produced on the checar tracking system.
• Confirm that cards are loaded on sparrow (Switch) daily.
• Ensure reconciliation of cards ordered, Cards produced by vendor, cards delivered to the branches. Raise exception to this process and Ensure card production SLA and End to end SLA is met.
• Ensure daily Pin reconciliation.
• Daily tracking of card stock and raise with card operations manager in case Re-Order levels are reached.
• Timely resolution of card production queries from Customer Care and Branches according to set SLAs
• Reversal of card charges for closed accounts/ For card closure as advised by debt team.
• Send the Monthly credit card statements MI.
• Prepare the Monthly Credit card and Debit Card MI.
• Track Monthly Vendor Invoices, ensure all card and pin production invoices are approved by the various business heads and forward to Finance for payment.
• Daily review of the Nostro report to ensure the previous days entries were correctly posted and escalate any exception to manager in charge.
• Card Deletion from Sparrow on branch request and monthly sparrow database clean up.

Card Settlement, Reconciliation and Chargeback Process

• Ensure Daily processing of Base2 file by IT and reconcile the Base 2. Address all exceptions to base2 processing.
• Visa, Mastercard and China Union pay settlement (Issuing and Acquiring)
• Review settlement done to ensure postings are accurately done to the respective PL and suspense accounts.
• Reviewing visa and MasterCard expenses and fee collections.
• Scheme fees reconciliation.
• Daily processing of all card disputes on both issuing and acquiring as per the card scheme rules, regulations and set bank procedures.
• Review of disputes to identify appropriate resolution steps towards chargeback processing, representments, pre-arbitrations, compliance, and arbitration processing.
• Daily tracking of all card disputes confirmations, processing and financial settlements to ensure that chargeback settlement values are received and passed to the cardholders on all card scheme disputes and that proper actions are taken on all card represented financial transactions.
• Ensure all card disputes settlement values from the schemes are correctly posted to Bank General Ledger and Card Management Systems
• Close engagement with bank customer service and call Centre staff on matters related to Card disputes to ensure prompt closure within the set SLA.
• Bank liaison Agent with other Banks and card schemes on matters relating to card issuing and acquiring disputes.

Card Acquiring

• Run the card acquiring service and ensure all merchants are paid and relevant GLs Debited/Credited. Ensure amounts credited to the merchant account are as per the SE file.
• Capture merchant account details on NI templates for approval by card operations manager
• Ensure merchant account details are captured properly by NI on vision plus after merchant account creation.
• Check Merchant listing on MATCH before on boarding.
• File Merchant forms
• Card Acquiring POS Configuration- Ensure both TFCL and CDT tables are correctly captured.
• Card acquiring master file and inventory file population with merchant details.
• POS receipt rolls stock keeping.
• Inventory management on POS devices.

MasterCard, Visa ,China Union Pay and Regulatory Agencies,

• In depth knowledge of MasterCard and Visa rules and regulations.
• Scheme quarterly reporting.
• CBK monthly reporting.
• Up to date with compliance mandate and implementations.
• Scheme training and certification on operational courses.

Quality Management System – ISO 9001:2015

• Ensure that the quality management system conforms to the requirements of the International and local Standards.
• Ensure that processes are delivering their intended output by monitoring at every stage in the value chain.
• Report on the performance of the quality management system and on opportunities for improvement.
• Ensure the promotion of exceptional client experience throughout the organization.

Risk and Compliance

• Responsible for the implementation and adoption within (indicate Department, Branch, or Section as appropriate) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to the Compliance Office.

Skills/Competencies

• Comprehensive knowledge and practical experience and card products and business.
• Practical experience of current card management systems and future systems and their impact on delivery and operational working practices.
• Dynamic, analytical, and self-driven individual with the ability to work under pressure.
• Excellent planning, organization, problem solving and analytical skills.
• Ability to challenge at all levels and not easily influenced.
• Strong risk assessment skills and project management skills.
• Computer literate and able to use Microsoft office functionality comfortably.
• Good communication skills both written and verbal.
• Good interpersonal skills.

Qualifications

• First Degree in Finance and or Accounts 

Experience 

• 5 -7 years experience in Business Support. Mandatory experience and knowledge in card products

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Job Description

Risk, Regulatory, Prudential & Compliance

• Govern and manage sandbox, access to customer base, integration pain points and issues (Producers/ Developers as customers on local platform). Deliver to Group platform governance processes
• Drive Engineering principles, culture and transformation at the country decision making forums and Boards. Facilitating fit for purpose governance and Risk frameworks in line with Group standards.

People

• Advocate, build awareness and transform culture and mindsets to embrace agile delivery principles, technology and operations with digital at  its core, intelligent buildings and data driven decision making, achieving the desired platform orientated culture
• Lead the day to day delivery of country engineering capabilities ensuring appropriate client and partner experience.
• Be the custodian and the ambassador of the requisite engineering culture across engineering portfolio, including customer-obsession, data-led, mastery, execution excellence, community and growth mindset
• Lead the development and build out of appropriate engineering talent, closing the skills gap in support of Future Ready Transformation in partnership with HC
• Active Platform partnership management - partner wellbeing,  summits, integration, enablement, delivering to the Group Platform vision within the Country context
• 3rd party engagement and technological integration and onboarding onto platforms,  building out partnerships and enable growth of the ecosystem  (Platform Community building)

Technology & Architecture

• Industrialising Platform partnerships, enabling Standard Bank solutions to 3rd parties and 3rd party solutions to Standard Bank clients, in partnership with Country Client Segments and Solutions. Integrating 3rd party services and solutions enabling Country and Group Platforms.
• Lead research into new technologies adapting Country Engineering strategy providing modular and agile solutions in line with Group's strategic principles; re-engineer business processes to accelerate digital operations.
• Constitute and provide strategic input on country capabilities to enable platforms technologically., anticipating trends in the market place ensuring local strategies for technology and platform enablement are proactive and effective.
• Be a trusted advisor to the Country Chief executive and  leadership teams and industry on key Engineering subjects such as AI, Data, Analytics, Automation, Platforms and technology advancements.
• Lead and integrate Country Engineering directing strategies and initiatives in line with Group Engineering direction.  Facilitate the in-country implementation of the Future Ready Engineering mandate and act as integrator and enabler of agility and digitization.
• Build, enhance and innovate a collaborative country Engineering function providing efficient and reliable solutions that support and enable the country platform, consumption of Group platform, embedded in strong security and compliance frameworks. This includes Data and Analytics - using data to improve client experience for solutions / automation new revenue streams

Strategy

• Research and analyse external global trends to serve as input for the design, innovation of the Country Engineering strategic roadmap, business architecture, operating model, technologies and target state, aligned with Group Engineering direction.
• Provide strategic direction for local partnerships (and support for Group Platform partners), and integration of data as decision making capability across the Country strategy and portfolio.
• Provide strategic vision, operational leadership and direction to the Country Engineering Capabilities to enable proactive shaping, measuring and reporting on the realisation of Country Engineering strategy, leadership principles and culture
• Guide and lead the Engineering scope and strategic roadmap dialogue on a Country level, aligned to Group Engineering and Country functional strategy, transposing to operational targets, measures and plans, realising the strategy in Country.
• Take a leading role and guide the Country Engineering strategy realisation, overseeing the design and implementation of strategic initiatives, cross-cutting capabilities
• Inculcate the Group Engineering Strategy, principles and culture across Country Engineering capabilities, promoting a compelling shared purpose towards becoming a platform organisation.
• Lead and realise Country Engineering strategy and roadmap to become Future Ready, aligning with Group Engineering Strategy and initiatives, influencing local partners and industry bodies to enable the aspirations of becoming a platform business.

Client

• Integrate on the Country business model, linking the Engineering capabilities into Country Segment and Solutioning activities;  how data informs client experience improvement, collaborate on monetization solutions for the country.  Innovation will be part of this Country Operating Model integration.
• Drive, assess and direct Country Platform performance, as well as Group Platforms delivery in country to deliver desired client experience and value.
• Direct the management of third parties consumers of SBG solutions and proactive management and avoidance of technical / people risk to country.
• Partner with Country segment coverage teams in the interaction with key clients to better understand their requirements.

Data

• Strategically support and collaborate with Data & Analytics capabilities, highlighting and leading country use cases as appropriate.
• Ensure data driven decision making at Country Engineering portfolio and Country level, support monetization and new revenue streams for the country
• Oversee and guide the conducting of formal reviews to assess and ensure alignment of strategic programmes, initiatives and objectives with initiative results.

Organisation Design

• Anticipate future requirements of the Country Engineering function , influence Group Engineering and Country Client Segments, Solutions and Innovation functions to evolve operating and organisation models.

Financial Management

• Formulate and gain acceptance for annual revenue and capital budgets for the Country Engineering Function. Monitor budgets against expenditure and manage costs in line with organisational parameters
• Contribute to the country profit via the use of ICT frameworks, data monetisation initiatives, reducing expenditure (RES, Operations, Technology) and limiting damage by setting up controls and planning for possible disasters.
• Investment cases and benefits realisation of investments made is part of the value realisation objective of the portfolio
• Benchmark Engineering investment and cost profile for the country.

Product

• Drive out  internal and external integration, transformation of infrastructure and SBG  and Country product, services and ecosystem solutions

Qualifications

Minimum Qualifications

• Post Graduate Degree in Business Commerce or Information Technology

Other Minimum Qualifications, certifications or professional memberships

• Master of Business Administration or equivalent relevant industry certifications

Other Preferred Qualifications, certifications or professional memberships

• A Masters degree in Business Commerce or MBA degree would be beneficial

Experience Required 

• 5-7 years - The candidate will have come from a background of full lifecycle design and development covering multi-tier environments and markets
• 8-10 years - Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; different ownership models. Knowledge of Agile and Lean frameworks, methods and practices
• More than 10 years - Proven experience in  optimal integration of 3rd party services and solutions for the benefit of customers, incorporating proactive risk management strategies and scalability, resilience, security and capacity.
• 15 years in total of experience in Engineering.