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  • Posted: Jun 13, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Founded in 1992, Majid Al Futtaim is the leading shopping mall, retail and leisure pioneer across the Middle East, Africa and Asia. A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment and leisure to 'create great moments for everyone, every day’. It has since grow...
    Read more about this company


    Store Manager


    • Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage (OHI) and retain the workforce within the store.


    Maximize sales and manage transactions

    Team management

    • Resource availability to serve the customers and to match the customer flow in the store
    • Train, develop teams to meet the customer requirements
    • Skill development to face future challenges
    • Overall health & safety
    • Team engagement & retention (OHI)

    Customer management

    • Meet, interact with customer to know their preferences to enhance their experience (NPS)
    • Customer retention (understand where did we gain and lose?)
    • Customer safety
    • Focus groups ton enhance customer experience

    Service decision

    • Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store

    Retail operations

    • Stock, Shrinkage and Waste management (Business cycle)
    • Understand competition landscape and suggest improvements
    • Expertise in fresh food (Hygiene, Quality and Display)
    • Implement promotion on DAY ONE – no out of stock during promotion
    • Control operational cost & impact EBITDA
    • Overall store maintenance (progressive maintenance and proper asset management)
    • Order fulfillment and management - parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery
    • Drive sustainability
    • Omnichannel oriented mindset both on on-line and off-line (picking, handover, on time delivery)


    • Know your numbers
    • Be thoughtful about the time you spend in stores, Be a merchant (be commercial)


    • Bachelor’s Degree in Business Administration
    • 8+ years relevant experience in a similar role, 5+ years in a Retail Business


    • Excellent interpersonal and communication skills
    • Strong people and negotiation skills - capable to easily build relationships across all levels
    • Leadership skills
    • Customer-centric attitude
    • Strong and pragmatic problem solving coupled with analytical capabilities
    • Highly organized with strong multitasking skills

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    Facility Manager


    • The Facility Manager is responsible for preventive, corrective and refinement activities of the assigned store. The role holder is also responsible for ensuring that the store assets are fully functional and maintained regularly as per the standard set by the company while being in line with the country standards and regulations.


    Maintenance Planning

    • Prepare, schedule and report all maintenance activities in coordination with the store and internal stakeholders to ensure smooth operation
    • Prepare team schedule to execute operation requirements on time
    • Plan store assets periodical inspection in line with annual maintenance plans and agreement terms
    • Prepare maintenance operating expenses & critical maintenance requirements for the management in coordination with the Finance team
    • Prepare the store assets annual preventive maintenance plan and share with the function manager
    • Implement energy reduction initiatives regularly and frequently

    Maintenance Execution

    • Liaises with vendors and suppliers regarding any maintenance activities which cannot be performed by the store team or country facilities team to ensure that the work is delivered as per the requirements and the agreed timeline
    • Report any issues related to contractor’s performance for timely resolution and continuous improvements
    • Manage the stock of maintenance consumables and critical spare parts to ensure its availability at all times
    • Respond to incidents in a timely manner and take appropriate actions in case of emergencies when needed
    • Distribute daily maintenance tasks across the reporting team in line with employee capabilities and knowledge
    • Follow up with the facilities team the execution of preventive maintenance planning

    Maintenance Communication

    • Ensure that all documents related to maintenance and equipment activities are documented and updated as per internal guidelines
    • Review, analyse and submit reports to management while recommending areas for improvement when required


    • Bachelor’s Degree in Electrical or Mechanical Engineering, Mechatronic knowledge is preferable
    • 5+ years relevant experience in the area of Facility Management and Maintenance


    • Excellent interpersonal and communication skills
    • Strong initiative drive and sound organizational skills
    • Highly organized with strong multitasking skills
    • Good problem solving skills
    • Good project management skills
    • Emergency Response Availability: On call 24/7 to respond to emergencies, taking swift and appropriate actions to mitigate issues and ensure safety and continuity

    Method of Application

    Use the link(s) below to apply on company website.


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