Jobs at CDL Human Resource

Job Description

• To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and cash agents.

Key Responsibilities:

• SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retail stores.
• Call rate - Visit SSOs & Agents regularly using agreed route plans (beat plans).
• Training and delivery of business tools - Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
• AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
• Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
• Merchandising – Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

Requirements

• Diploma or Bachelor’s Degree in Business, Marketing or related field
• At least 1 year experience in sales and distribution role in an FMCG or Telcos

Competencies:

• Customer focus
• Influencing and negotiation skills
• Networking and building partnerships
• Analytical thinking

go to method of application »

Role Overview

• We are seeking a highly organized and detail-oriented Remote Administrative Assistant to provide administrative support to a U.S.-based behavioral health practice. The role involves managing patient records, scheduling, payment processing, insurance follow-up, pharmacy prior authorizations, GeneSight orders, and other healthcare administrative functions.
• The successful candidate must demonstrate strong communication skills, professionalism, confidentiality, accuracy, and the ability to work independently in a remote environment.

Key Responsibilities

Patient Records & Administrative Support

• Accurately enter, update, organize, and maintain patient demographic, insurance, billing, and administrative information in the EHR/EMR.
• Review records for completeness and correct or follow up on missing information.
• Maintain organized electronic documentation and ensure information is assigned to the correct patient.
• Escalate matters requiring clinical judgment to the appropriate professional.

Pharmacy Prior Authorizations

• Prepare and submit pharmacy prior authorization requests.
• Gather required patient, medication, clinical, and insurance information.
• Track submissions, follow up with pharmacies and insurers, and maintain accurate records.
• Communicate approvals, denials, and outstanding requirements to the appropriate team members.

GeneSight Orders

• Process GeneSight orders in accordance with established procedures.
• Verify patient, insurance, provider, and administrative information before submission.
• Track orders, follow up on outstanding requirements, and document progress.
• Escalate matters requiring clinical or medical judgment.

Revenue Cycle & Billing Support

• Assist with insurance verification, billing follow-up, payment processing, and other RCM activities.
• Track outstanding billing and insurance matters and follow up as required.
• Communicate with insurers regarding routine eligibility, claims, and administrative queries.
• Maintain accurate billing and payment records and escalate complex issues appropriately.

Assessment Scheduling

• Schedule, reschedule, and confirm psychological and behavioral-health assessment appointments.
• Coordinate appointments with patients, psychologists, clinicians, and administrative staff.
• Ensure required administrative, insurance, referral, and demographic information is available.
• Provide approved appointment instructions and follow up on outstanding scheduling matters.

Patient & External Communication

• Communicate professionally and compassionately with patients by telephone and approved electronic channels.
• Respond to routine administrative enquiries and obtain or clarify required information.
• Communicate with pharmacies, insurance companies, healthcare institutions, and other external organizations.
• Document calls and communications accurately and route clinical matters to licensed professionals.
• Maintain professionalism when handling sensitive or challenging situations.

Team & General Administrative Support

• Support therapists, psychologists, psychiatric providers, and administrative staff with day-to-day administrative tasks.
• Respond promptly to internal requests and communicate outstanding issues or delays.
• Follow assigned tasks through to completion.
• Use Google Workspace for communication, documentation, scheduling, meetings, and information management.

Privacy & HIPAA Compliance

• Maintain strict confidentiality of patient, clinical, insurance, billing, and financial information.
• Comply with HIPAA, privacy, cybersecurity, and data-security requirements.
• Use only approved systems for accessing, storing, and communicating protected health information.
• Maintain a secure and private workspace and immediately report suspected privacy or security incidents.

Required Qualifications & Experience

• Bachelor's degree in Health Information Management, Healthcare Administration, Public Health, Health Services Management, Health Informatics, Business Administration with a healthcare focus, or a related field.
• 3–5+ years' administrative experience in a healthcare environment.
• Experience supporting healthcare professionals, clinics, hospitals, behavioral-health organizations, insurance organizations, or similar settings.
• Previous experience using an EHR/EMR system.
• Knowledge of healthcare administration, patient-information workflows, confidentiality, and HIPAA requirements.
• Strong computer, data-entry, organizational, and prioritization skills.
• Excellent written and spoken English with clear and professional telephone communication.
• Strong interpersonal and customer-service skills.
• Ability to work independently, meet deadlines, and manage multiple administrative responsibilities.
• Strong proficiency in Google Workspace.
• Reliable high-speed internet and a professional, private workspace.

Preferred Experience

• Experience in behavioral health, mental health, psychiatry, psychology, therapy, or counselling.
• Experience with pharmacy prior authorizations and appeals.
• GeneSight or similar diagnostic/laboratory order processing.
• Healthcare billing or Revenue Cycle Management.
• Psychological or behavioral-health assessment scheduling.
• Insurance verification and communication with insurers.
• Healthcare payment processing.
• Experience supporting a U.S.-based healthcare organization.
• Familiarity with U.S. healthcare terminology and administrative processes.

Key Skills & Attributes

The ideal candidate is:

• Highly organized and detail-oriented
• Accurate and dependable
• Professional, patient, and compassionate
• Discreet and trustworthy
• Technologically proficient and adaptable
• Confident in verbal and telephone communication
• Able to work independently and follow established procedures
• Strong in follow-up and task completion
• Able to identify matters requiring escalation

Software & Systems

Experience with or ability to quickly learn:

• EHR/EMR systems
• Google Workspace: Gmail, Calendar, Drive, Docs, Sheets, Meet, Chat, and Google Voice
• Pharmacy prior authorization portals
• GeneSight ordering systems
• Healthcare billing/RCM systems
• Insurance portals
• Practice-management and scheduling systems
• Secure healthcare communication and payment-processing systems

The candidate does not need experience with every platform but must demonstrate strong technical ability and the capacity to learn new systems quickly.

go to method of application »

 Role Overview

• We are seeking a hands-on, structured, and commercially aware Operations Manager to lead and coordinate our Nairobi operations within an international commodity trading environment.
• The role will oversee a team of 7–8 operations professionals and ensure the smooth execution of commodity movements across international markets. The successful candidate will work closely with trading, treasury, trade finance, suppliers, customers, shipping lines, transporters, and 3PL partners across multiple countries.
• The role requires strong knowledge of international trade, commodity movement, shipping operations, trade documentation, Incoterms, regulatory frameworks, and operational systems, together with the ability to identify challenges and develop practical solutions.

Key Responsibilities

• Lead, supervise, coach, and manage a team of 7–8 operations professionals, ensuring accountability, productivity, and effective workload management.
• Oversee the end-to-end movement of commodities internationally, including containers, bulk, and breakbulk shipments.
• Coordinate with international suppliers, customers, shipping lines, transporters, ports, agents, and 3PL providers.
• Manage operational processes relating to commodity trading, shipping, logistics, documentation, stock movements, and deliveries.
• Apply a strong understanding of international trade practices and Incoterms, including FOB, CFR, CIF, EXW, and DAP.
• Understand and articulate operational challenges affecting commodity movement across global markets, including shipping, documentation, customs, transportation, delays, costs, and regulatory requirements.
• Maintain a strong understanding of the legal and regulatory framework governing international trade and ensure operational compliance.
• Work closely with Trading, Treasury, Trade Finance, and other internal teams to ensure smooth transaction execution.
• Design, implement, and continuously improve clear and efficient operational processes and controls.
• Ensure accurate and timely updates of operational systems, shipment records, documentation, and reports.
• Monitor stock movements, reconciliations, shipment status, and operational controls.
• Ensure effective follow-up of operational payments, documentation, and outstanding actions.
• Use Power BI, management information systems, and other operational tools to monitor performance, identify trends, and support data-driven decision-making.
• Drive effective adoption and use of shipping technologies, operational systems, and digital management tools.
• Identify operational risks, bottlenecks, and recurring challenges and implement sustainable solutions.
• Act as a key link between operations, management, and other business functions to ensure alignment and effective execution.
• Train and develop the operations team, promoting consistency, ownership, and continuous improvement.

Qualifications & Experience

• Bachelor’s degree in Logistics, Supply Chain Management, International Relations, Commerce, International Trade, or a related field.
• 5–7 years of relevant operations experience, preferably within commodity trading, international logistics, shipping, or supply chain environments.
• Proven experience managing or supervising a team, preferably 7+ employees.
• Experience in commodities and trading operations is a MUST.
• Strong understanding of international commodity movement and global supply chain operations.
• Practical knowledge of shipping operations, freight movement, shipping documentation, and Incoterms.
• Good understanding of the legal and regulatory framework governing international trade.
• Experience working with shipping lines, transporters, freight forwarders, ports, customs, and 3PL providers.
• Strong systems and IT capability, including experience with Power BI and related operational/management reporting tools.
• Experience using data and systems to improve operational efficiency, controls, reporting, and decision-making.
• Experience managing stock movements, reconciliations, documentation, and operational controls.
• Strong problem-solving skills with a practical, hands-on approach.
• Excellent written and verbal communication skills.

Key Competencies

• International Commodity Operations
• Commodity Movement & Supply Chain Management
• International Trade & Incoterms
• Shipping & Logistics Operations
• Operational Team Leadership
• Process Improvement & Controls
• Power BI & Systems Management
• International Trade Compliance
• Stakeholder & Supplier Management
• Problem Solving & Decision Making
• Operational Risk Management
• Data Analysis & Reporting
• Communication & Coordination

Ideal Candidate Profile

The ideal candidate is:

• Structured, proactive, and solution-oriented.
• A strong and hands-on team leader capable of managing 7–8 operations staff.
• Comfortable working within a fast-paced international commodity trading environment.
• Able to understand and clearly articulate complex challenges relating to global commodity movement.
• Commercially aware and able to understand how operational decisions affect cost, risk, service delivery, and trading outcomes.
• Highly competent with systems, data, Power BI, and operational management tools.
• Confident engaging with international suppliers, customers, shipping lines, transporters, and internal stakeholders.
• Highly organized, detail-oriented, and committed to operational accuracy.
• Able to translate complex operational requirements into simple, clear, and effective processes.
• Demonstrates a high level of ownership, accountability, and continuous improvement mindset.