Jobs at CIC Insurance

PURPOSE:

The incumbent shall be responsible for analyzing and assessing the risk presented to the company through proposals submitted guided by the laid down underwriting guidelines.

PRIMARY RESPONSIBILITIES:

• Evaluate risks proposed and prescribe rates and terms commensurate with level of risk before acceptance as per Underwriting guidelines;
• Customers onboarding and registration in the system;
• Intermediaries onboarding and registration in the system;
• Ensure timely processing of renewal invitations;
• Prepare and process debits/credits endorsements for renewals and new business;
• Process renewal invitations guided by the claims experience;
• Monthly Premium Reconciliation;
• Process commission for agents and brokers;
• Process and dispatch renewal notifications and endorsement on time;
• Prepare and issue Policy documents and Renewal Endorsements;
• Provide Group Life quotations to intermediaries and clients;
• Process premium refunds to customers;
• Respond and attend to customer enquiries;
• Prompt handling and response to customer enquiries once received;
• Processing of payments to Medical Service Providers;
• Any other duties as may be assigned from time to time

Academic, Professional and Technical Competencies Required:

Essential Knowledge/Skills and Experience Required:

• Up to (1) years’ relevant experience
• Good analytical skills
• Excellent communication and presentation skills
• Problem solving skills
• Excellent customer care skills

Desirable knowledge/skills and Experience Required:

• Excellent interpersonal skills
• Computer literate in MS Office and other office applications
• Technical competence in insurance
• Basic knowledge of regulations by AKI and IRA

Education    

• Bachelor’s degree in Commerce or in a related field        

Professional Qualifications    

• Progress towards IIK or ACII

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PURPOSE:

To manage client relations within the medical business to achieve efficiency in service delivery through various activities that enhance the customer experience

PRIMARY RESPONSIBILITIES:

• Ensure timely and efficient follow up on questions, issues, approvals and other ad-hoc points of communication between clients and CIC.
• Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
• Conduct scheme performance and service review meetings with clients to identify and address service gaps.
• Organize and hold health talks, and medical campaigns programs for all allocated clients on a quarterly basis.
• Sensitize members on Wellness program and Dawa mlangoni.
• Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.
• Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.
• Receive and transmit all invoices and credit notes from CIC to the client.
• Share monthly scheme utilization reports by the 10th day of every month reporting the performance as at the end of the preceding month.
• Share monthly scheme Funds reports by the 10th day of every.
• Share quarterly scheme utilization reports and plan in consultation with the contact persons for quarterly performance review meetings.
• Follow up on historical and current debts.
• Update the contact person on daily admission updates and death notifications
• Coordinate dispatch of renewal notices and confirm renewals and follow up for renewal.
• Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.

Education

• Bachelor’s degree in Commerce or in any related field
• Computer literate in MS Office and other office applications
• Certification in Insurance is an added advantage

Required years of experience

• 2 years required

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PURPOSE:

To provide general customer service in respect to medical business customers.

PRIMARY RESPONSIBILITIES:

• Receive and respond to Medical emergency lines and ensure 24 hour coverage.
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
• Issuance of both in and outpatient approvals for admissible requests for insured members.
• Communication to stakeholders on management of cases and financial liability through reports.
• Provide input for the customer service reports.
• Handle customer service issues and queries.
• Escalate Customer queries to the relevant job role if necessary.
• Maintain professional ambience within the office premises.
• Promote the organization’s customer service charter.

Education

• Bachelor’s Degree In Nursing (KRCHN), Health Management or in a related field KRN/KRCHN
• Computer literate in MS Office and other office applications

Experience Required:

• Relevant experience in busy health environmenT - 3years    
• Experience in a medical call centre management unit - 1year