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  • Posted: Jan 18, 2023
    Deadline: Jan 24, 2023
  • CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
    Read more about this company


    Client Relations Assistant - Medical Contract


    To manage client relations within the medical business to achieve efficiency in service delivery through various activities that enhance the customer experience


    • Ensure timely and efficient follow up on questions, issues, approvals and other ad-hoc points of communication between clients and CIC.
    • Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
    • Conduct scheme performance and service review meetings with clients to identify and address service gaps.
    • Organize and hold health talks, and medical campaigns programs for all allocated clients on a quarterly basis.
    • Sensitize members on Wellness program and Dawa mlangoni.
    • Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.
    • Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.
    • Receive and transmit all invoices and credit notes from CIC to the client.
    • Share monthly scheme utilization reports by the 10th day of every month reporting the performance as at the end of the preceding month.
    • Share monthly scheme Funds reports by the 10th day of every.
    • Share quarterly scheme utilization reports and plan in consultation with the contact persons for quarterly performance review meetings.
    • Follow up on historical and current debts.
    • Update the contact person on daily admission updates and death notifications
    • Coordinate dispatch of renewal notices and confirm renewals and follow up for renewal.
    • Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.


    • Bachelor’s degree in Commerce or in any related field
    • Computer literate in MS Office and other office applications
    • Certification in Insurance is an added advantage

    Required years of experience

    • 2 years required

    Method of Application

    Interested and qualified? Go to CIC Insurance on to apply

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